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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Julie Brookling
Verified Buyer
“My order was due to be delivered between 16.09.15 - 21.09.15 and it has still not arrived. No one has come back to me to tell me when the order is going to be delivered.”
Helpful Report
Posted 9 years ago
Catherine Spalding
Verified Buyer
“Ordered a present for my son's birthday. It was to arrive by 21st sept. This is 22nd and still no present,Why???”
Helpful Report
Posted 9 years ago
Good Afternoon Catherine, Thank you for your feedback and please accept our sincerest apologies for the delay you have faced in receiving your order. We have now emailed you directly in order to address the issue you have raised with us. Please don't hesitate to contact us should you have any other queries or concerns. Thank you, Prezzybox.
Posted 9 years ago
Katie Hicks
Verified Buyer
“Poor, the box came with red stains on it, and for me being in a rush for it being a present had to sand it off myself hated it. Just couldn't be bothered with the hassle and will not order again”
Helpful Report
Posted 10 years ago
Good Afternoon Katie, Thank you for your feedback. We're very sorry to hear that you were unhappy with your item. We would have been more than happy to request an urgent replacement was dispatched to you. If you have any photographs of the item, please send them to csteam@prezzybox.com and we can look into compensating you for this. Sorry once again, Prezzybox.
Posted 10 years ago
Susan Ruddy
Verified Buyer
“my nieces birthday is tomorrow and still have not received her gift. wont use again i was advised delivery would b 3-7th sepy really not happy on this. moew i have to turn up at hher 21st with no gift!”
Helpful Report
Posted 10 years ago
Good Morning Susan, Thank you for your feedback and please accept our apologies that you haven't received your order yet. This was dispatched by our external suppliers on the 1st of September, so it is unusual that you haven't received it as of yet. We have emailed you directly in order to resolve this for you. Hope this helps. Kindest regards, Prezzybox.
Posted 10 years ago
Imdad Patel
Verified Buyer
“Awful”
Helpful Report
Posted 10 years ago
Shirley Rollason
Verified Buyer
“No reply to my email asking would the parcel give the senders name. The book arrived damaged and although it wished a Happy 60th Birthday it used the date of birth as 01/09/65 instead of 01/09/55.This means that the whole book was incorrect!!! This present was for my sister who lives some distance away from me so she is going to send photos of the damaged goods.I have also left a message for prezzy box to call me.”
Helpful Report
Posted 10 years ago
Hi Shirley, Thank you for your feedback. We're very sorry to hear that your parcel has been damaged in transit - A member of our team is currently dealing with this situation for you. As previously explained - the date we have received from yourself for your order is in fact 1965. We can see that your complaint is now being dealt with directly, but once again, please allow us to apologise that your order arrived damaged. Kindest regards, Prezzybox.
Posted 10 years ago
Linda Jones
Verified Buyer
“I paid for a Saturday weekend dlivery and it was delivered on the Monday weekday :-( no- one called to say but still took the weeknd delivery charge from my account.”
Helpful Report
Posted 10 years ago
Good Morning Linda, Thank you for your email. We have looked into your query for you - Upon checking the tracking with Royal Mail, a delivery was attempted for your order on the Saturday. However, as there was nobody available to take delivery of the item, the parcel was taken to your local sorting office, where it was collected from yourself on the Monday. If you have any queries regarding this, please don't hesitate to contact us directly on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 10 years ago
Curtis Greer
Verified Buyer
“The item was suppose to be delivered 6 days ago!”
Helpful Report
Posted 10 years ago
Good Afternoon Curtis and thank you for your feedback. We're sorry to hear that your order hasn't arrived with you yet. A member of our customer services team has contacted you directly to inform you that your order was dispatched from our suppliers on the 24th August and has also provided you with some further information on how we may work to resolve this issue. Hope this helps. Kindest regards, Prezzybox.
Posted 10 years ago
Colin Jeffery
Verified Buyer
“Very poor product for the amount of money. Cheap and cheerful A bit of cardboard a bit of triple cardboard for cat to scratch a stick on screen I doubt if this would cost more than 3 pounds to make so to sell at 19.99 each A very poor product for your company to sell. A rip off for the price I will not be using your company again. And will advise others the same As I said very disappointed in a very poor product. Regards Colin jeffery”
Helpful Report
Posted 10 years ago
Good Morning Colin, Thank you for your email. We're sorry to hear that you feel the item you have received is of poor quality. The item you have ordered is extremely popular and we are yet to receive any similar complaints regarding the quality. We listen to all feedback received, however and have therefore forwarded your comments onto our buying team, who will look into this further. Kindest regards, Prezzybox.
Posted 10 years ago
William Hamilton
Verified Buyer
“Still waiting on my delivery 2 weeks late dont use. Use somewhere else”
Helpful Report
Posted 10 years ago
Good Morning William, Thank you for your feedback. We're sorry to hear that you're still awaiting the delivery of your item. We have looked into this for you and can see that your order has been returned back to our warehouse as the delivery was refused. We have now sent you a direct email regarding this, so that we may resolve this issue for you. Kindest regards, Prezzybox.
Posted 10 years ago
Sheenagh Brett
Verified Buyer
“One of my two confirmed orders was given 26th to 28th august to be delivered. I still havn't received notification of despatch. Person notified to stay at home for acceptance of order, which never came..very irritating The web site for ordering wasn't user-friendly, and I ended up having to make a 20 minute international call instead. Not all the sizes of the pizzas were given. When there was a choice of 7 or 10 inch, there was no option box to select the size. Six flavours were available, but not for each pizza. And not clear which flavours were for which pizza. Delivery times were not clear…the two sources for pizzas made this impossible. Two lots of delivery charges were made because I couldn't risk the pizzas (for the birthday ) being late, whereas it was less important were the gifts to arrive late..which proved to be the case. Twins got their presents in one box..instead of them having their own (same address). Parcel sent from Asia arrived quicker, and on time, sent by normal post. Personalised books: on-line order wouldn't go through without a message being written on the inside fly leaf…I hadn't wanted a messsage. I chose someting to say and submitted it, but on checking the order prior to sending it, decided to change the message. this couldn't be done..I had to make a second order with the new message and then delete the first one. I didn't want name, nickname, surname..I just wanted (elegant?) initials..which, fortunately, the order accepted. Questions I asked (for clarifiation) via email wern't answered..the emails were answered, but the questions not satisfied. I'm waiting to find out what the pizzas were like (the birthday is 31st Aug..a public holiday), and the quality of the books, but the ideas on the web site were good, unusual, fun, and I think it's a shame the ordering on-line isn't more user-friendly. And that the questions I asked via email met with the suggestion of me phoning them. Thus a very frustrating, inconvenient and expensive order which didn't meet promised delivery times and with two items still outstanding. Thus, the internet site and service I would rate "poor", but the items ordered could prove to be "excellent". Incidently, it's rather irritating to spend time writing this review (in the hope that improvements can be made) to be then expected to agree to your terms and conditions. I'm doing you the favour here..I can't see there's anything in it for me!”
Helpful Report
Posted 10 years ago
Good Afternoon, Thank you for your feedback. We’re sorry to hear that you’ve had trouble placing and receiving an order from ourselves. We have sent you email to directly address the issues you have raised here, which we hope will clear up any issues you have faced ordering from ourselves. Thank you, Prezzybox.
Posted 10 years ago
Stephanie Bennett
Verified Buyer
“Wrong bottle and message delivered. Mum recieved some one elses!!! Not happy!”
Helpful Report
Posted 10 years ago
Sian Williams
Verified Buyer
“I am still waiting for the product to arrive, no explanation as to why its never arrived - not at all impressed”
Helpful Report
Posted 10 years ago
Good Afternoon Sian, Thank you for your feedback. Your personalised item takes up to 3 working days in production. Your estimated arrival is between 20th - 24th August as stated on your confirmation email, so your item should be with you today at the latest. Please let us know if your order doesn't arrive with you and we can look into this further with our suppliers. Many thanks, Prezzybox.
Posted 10 years ago
Josie Turner
Verified Buyer
“I ordered my gift over 2 weeks ago, never received it despite persistent messaging to the company! I left a review and finally someone contacted me after that i heard nothing! I was told a letter was posted through my letter box, it was not! I was in all week and basically accused of lying after telling them I had not received it! I don't appreciate paying that amount of money, not getting the gift and not being refunded! It ruined a birthday present for my other half! I will not be shopping with this company again and I will not recommend them to anyone! I have contact them a couple of time since with no avail amount a refund!”
Helpful Report
Posted 10 years ago
Hello Josie, Thank you for your feedback. We're sorry to hear that your order has now been returned to our warehouse. We have emailed you directly in order to resolve this issue for you. Thank you, Prezzybox.
Posted 10 years ago
Tracey Wyatt
Verified Buyer
“Still have not received my order and have been asked to write a review. I was told it was due for delivery between 12th and 14th August. My daughters 21st was the 15th and so she hasn't had her gift on time. It's now the 19th!!!”
Helpful Report
Posted 10 years ago
Good Morning Tracey, Thank you for your email. We're sorry to hear that you haven't received your order. This was dispatched from our external suppliers on 07/08 on a Royal Mail 48 hour service. We have emailed you directly to advise you of the next steps to take in locating your parcel. Thank you, Prezzybox.
Posted 10 years ago
Ellen Lehane
Verified Buyer
“Annoyed disappointed gift arrived late”
Helpful Report
Posted 10 years ago
Good Morning Ellen, Thank you for your feedback and please accept our sincerest apologies that your order arrived late. We have now directly emailed you in order to rectify this situation for you. Hope this helps and should you have any further queries or concerns, please don't hesitate to email us at: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 10 years ago
Robin Mader
Verified Buyer
“I ordered July 31. Suppose get August 10. But never get it. When will I get it. It will for my friend s birthday this coming sat. I want to give her. Please send me before Friday. Ordered last July 31”
Helpful Report
Posted 10 years ago
Hello Robin, Thank you for your feedback. We have been looking into your order for you and will email you directly to address the issue. Thank you, Prezzybox.
Posted 10 years ago
Liz Coker
Verified Buyer
“I ordered a chocolate pizza weeks ago and it still hasn't arrived - way too late for my brothers birthday be warned if you're buying a present for someone they might be disappointed!”
Helpful Report
Posted 10 years ago
Hi Liz, Thank you for your feedback. We're sorry to hear that your order hasn't arrived with you. This looks to have been due to an address query. We have now emailed you directly in order to resolve this issue for you. Thank you once again, Prezzybox.
Posted 10 years ago
Leonie Jamieson
Verified Buyer
“The item still has not arrived very disappointing”
Helpful Report
Posted 10 years ago
Hello Leonie, Thank you for your feedback. We're sorry to hear that you haven't received your personalised item yet. Your order was dispatched on the 12th August by Royal Mail. On rare occasions Royal Mail do not leave a card. It might be waiting at your sorting office and they will be able to let you know if you contact them whether a parcel is waiting. If there is not a parcel at your sorting office then please let us know and we will look into this further. Once again please accept our apologies that you have not received your order as yet. Kind regards, Prezzybox.
Posted 10 years ago
Heather Black
Verified Buyer
“Painfully bad !. My gift arrived without any indication of who sent it. I had ordered the personalised gin and all it had on it was my friend's name on the front whilst on the site it showed a 'lots of love from xxx' . There was a large name on the back - Christopher which really confused my friend. I would not recommend this product or company. I was VERY disappointed for my friend.”
Helpful Report
Posted 10 years ago
Good Morning Heather, Thank you for your feedback and please accept our sincere apologies that your item has been personalised incorrectly. If you would be so kind as to forward a photograph of the personalisation to; rachel.gray@prezzybox.com, I can get this looked into immediately and arrange for a correct replacement to be dispatched to you. Thank you and once again, please accept our apologies for any inconvenience caused. Kind regards, Prezzybox.
Posted 10 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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