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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Laura Moore
Verified Buyer
“I have no way of contacting Prezzy Box regarding my order. The order was placed on the 10th June and money has been taken from my account. I have not received a confirmation email from them with my order number so am unable to contact them. I will be taking legal action against them if I cannot contact them. This is the only way I feel able to do so!!”
Helpful Report
Posted 10 years ago
Hi Laura, thank you for your feedback. We're sorry to hear that you haven't received your order yet and have had trouble contacting us regarding this. Our contact telephone number is shown at the top of every page on our website, as we realise that this is an important and efficient way of contact for our customers. We have messaged back to the email you have sent into our customer service team this afternoon to resolve this issue for you. Kindest regards, Prezzybox.
Posted 10 years ago
Laura Moore
Verified Buyer
“I have no way of contacting Prezzy Box regarding my order. The order was placed on the 10th June and money has been taken from my account. I have not received a confirmation email from them with my order number so am unable to contact them. I will be taking legal action against them if I cannot contact them. This is the only way I feel able to do so!!”
Helpful Report
Posted 10 years ago
Laura Hill
Verified Buyer
“I arranged for a Father's day present to be sent to my parent's house. They were at work when they tried to deliver it. No effort was made to contact me or to try to deliver to a neighbour. The parcel has now been sent back to the depot of the delivery company to be returned to sender. I sent a message to prezzybox about this last week and have had no response. So now I have paid for a product which I have not received and I am very disappointed that I haven't even had any response to my message.”
Helpful Report
Posted 10 years ago
Hi Laura, thank you for your feedback. We're sorry to hear of the issues you've faced with your delivery. We can see that you have emailed us directly and our team have emailed you a response on both the 24th and 26th to try and resolve this for you. Looking into this further, it appears that the email address we have been provided with your order is different to the email you have used to place a review here, which could be why you haven't received our responses. We have now emailed you directly so that we can work to resolve this issue for you. Kindest regards, Prezzybox.
Posted 10 years ago
Jodi Harrigan
Verified Buyer
“Allowed me to order for Next day delivery etc, then later informed that item was out of stock for the next 4 months! Very poor. My father didn't have a father's day present because of this website!”
Helpful Report
Posted 10 years ago
Hi Jodi, thank you for your feedback and please accept our apologies that your order was out of stock. On extremely rare occasions if the stock of an item is low, it can cause a crossover between orders placed at the same time. Our team emailed you as soon as possible to notify you of this issue in order to prevent any inconvenience to you. Once again, please accept our apologies for any inconvenience caused by the out of stock item and please don't hesitate to contact us on; csteam@prezzybox.com should you have any other concerns. Thank you, Prezzybox.
Posted 10 years ago
Melissa Nevers
Verified Buyer
“Personalised golf balls were very poorly made. Was just a sticker that had been stuck (very badly with creases!) on a cheap golf ball. Not worth the money at all”
Helpful Report
Posted 10 years ago
Hi Melissa, thank you so much for your feedback. We're sorry to hear that you're unhappy with the item you have received. If you would be so kind as to send a photograph of the golf balls to; rachel.gray@prezzybox.com, we can get this looked into with our suppliers for you. Kindest regards, Prezzybox.
Posted 10 years ago
Alex Sharp
Verified Buyer
“Very poor customer service! I find the website misleading. I wanted a certain product - there were three options under the picture of the item I wanted, so I clicked the personalised option & have received a different item as they advertise different things under one picture. When you click a different option it doesn't change the picture. With 6 lines to use to personalise, I think it is obvious I'm writing 'Happy Father's Day' but the 'Day' is in different italics down with the 'Love [name]'! Unhappy they have not replied after I sent an email 9 days ago. Will not be using them again.”
Helpful Report
Posted 10 years ago
Hi Alex, Thank you for your feedback. We're sorry to hear you feel you've had a bad experience ordering from us. We can see that your initial email was replied to on 16/06 by a member of our customer service team. I have now forwarded you the reply we sent from our direct email. We look forward to resolving this for you in a timely manner. Kindest regards, Prezzybox.
Posted 10 years ago
Hannah Edwards
Verified Buyer
“I had to order over the phone due to the website crashing repeatedly and although I was GUARANTEED that my presents would arrive in time for my mum's birthday (predicted delivery date 9/06/16-11/06/15) it is now the 13th of June the day OF my mum's birthday and her gifts have not arrived. For the Customer service I received I also give 1 star as I was treated like a second rate citizen by the email team. Absolutely livid and come Monday I will be making an official complaint.”
Helpful Report
Posted 10 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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