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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Matthew Garness
Verified Buyer
“my item - mobile phone projector was damaged”
Helpful Report
Posted 10 years ago
Hi Matthew, thank you for your email. We're sorry to hear that you've received your item damaged. We have contacted you directly regarding this, as we are able to offer a replacement or a refund for items which arrive damaged. Thank you and please accept our apologies once again that your item was damaged in transit. Thank you, Prezzybox.
Posted 10 years ago
Helen Shannon
Verified Buyer
“After a wonderful site to shop online with super and unusual gifts I placed my order, my PayPal payment went through etc. I then the day after received an email stating that you donot deliver internationally! Ireland from UK, international!? The young lady dealt with my refund promptly and professionally and she is in no way at fault but in this day and age that you donot deliver to Ireland is crazy! Hence my poor review!”
Helpful Report
Posted 10 years ago
Good Morning Helen, Thank you for your feedback. We're sorry for any disappointment caused by the fact that we do not currently deliver outside of the UK. This is something we are looking to change in the near future. For more information on delivery, please see the relevant section on our website; http://www.prezzybox.com/about/delivery We hope this helps Helen and if you have any other queries or concerns, please don't hesitate to contact us directly on; csteam@prezzybox.com. Thank you, Prezzybox.
Posted 10 years ago
Nick Ould
Verified Buyer
“Ordered a present for a birthday with estimated arrival of the 4th-6th and was not even dispatched until the 11th, completely unacceptable.”
Helpful Report
Posted 10 years ago
Hi Nick, Thank you for your feedback. Please allow us to apologise for the fact that your item arrived late. We are currently speaking to our warehouse to determine the reason for the delay. As a way of apology, we have actioned a refund of your £3.95 delivery charge, which will be with you within the next hour. Once again Nick, please accept our apologies for any inconvenience caused by this and if you have any other queries or concerns, please don't hesitate to email our customer services team on; csteam@prezzybox.com. Thank you,
Posted 10 years ago
Kate Birch
Verified Buyer
“I placed an order with prezzybox nearly 2 weeks ago, which was a birthday present! Still not received it, birthday on 12/08 it is now 11/08 and still waiting for an explanation from prezzybox as to where my order is? Probably won't use them again as the customer service is poor.”
Helpful Report
Posted 10 years ago
Hi Kate, Thank you for your feedback. We're sorry to hear that your item hasn't arrived. We can see that this issue is currently being dealt with by our customer services team and hope that this has now been resolved for you. If you have any other queries regarding your order, please don't hesitate to contact us at; csteam@prezzybox.com Kindest regards, Prezzybox
Posted 10 years ago
Steven Nelson
Verified Buyer
“Ordered it about 4 weeks ago and it still hasnt arrived”
Helpful Report
Posted 10 years ago
Hi Steven, We're so sorry to hear you haven't received your item yet. Our team have been looking into this - we have emailed you directly in order to resolve the issue for you. Kindest regards, Prezzybox.
Posted 10 years ago
Simon Pulford
Verified Buyer
“Sorry to say my order is so late now it missed our wedding anniversary by a week, not sure why I would recommend or use you again Simon Pulford”
Helpful Report
Posted 10 years ago
Good Afternoon Simon, Thank you for your feedback. We're sorry that you haven't received your item yet. I can see that our customer services team has been corresponding with you directly via email. We hope that your issue has now been resolved, but if this is not the case, please contact us at; csteam@prezzybox.com and we can help you further. Many thanks, Prezzybox.
Posted 10 years ago
Paul Walkington
Verified Buyer
“Goods still haven't arrived”
Helpful Report
Posted 10 years ago
Good Afternoon Paul, Thank you for your feedback. The Mugs you have ordered take up to 8 working days in production with our external suppliers. Your estimated arrival time is between 12th-13th August. Hope this helps and please don't hesitate to contact us should you have any other queries or concerns. Thank you, Prezzybox.
Posted 10 years ago
Laura Laing
Verified Buyer
“I have been online shopping for many years now, but this is the first time I have purchased from Prezzybox and it will be the LAST. The worst online shopping experience I have ever had, no exaggeration. I had placed an order for two items which I paid an extra £5.95 for next day delivery. All seemed to be fine until my order did not arrive on the specified day, it did not arrive the day after that so I then emailed the company explaining it was a birthday present which hadn't arrived, several hours later I received a response with poorly written communication telling me half of my order was out of stock and that half had just been sent as. It was explained that I should have received an email telling me when I placed my order that half of it was out of stock and would not be back in stock until the next month. I did not recieve that email. I was not offered a refund on my next day delivery which I said £5.95 and did not recieve. It took a further 4 email communications before I was finally given a refund for that. The standard of communication is very poor along with the services. Extremely disappointed, have passed on my bad experiences to my friends and family and told them to AVOID this website. Prezzybox - disaster.”
Helpful Report
Posted 10 years ago
Kyle Roberts
Verified Buyer
“The price you pay for it is not worth it! Really small!”
Helpful Report
Posted 10 years ago
Good Afternoon Kyle, Thank you for your feedback. We're sorry to hear that you're disappointed with your item. We do provide dimensions for all products in the description sections of our website, however, we will pass your comments on to see if there is anything which can be improved in this products description. Thank you, Prezzybox.
Posted 10 years ago
Amanda Brown
Verified Buyer
“I received a vodka and red bull glass set without the red bull and it was poorly packaged!!! Will not be ordering again!”
Helpful Report
Posted 10 years ago
Good Morning Amanda, Thank you for your feedback and please accept our sincerest apologies that you're unhappy with your order and it was missing an item. We have now emailed you and our external suppliers directly in order to resolve this issue for you. We hope to hear back from you soon. Kindest regards, Prezzybox.
Posted 10 years ago
Alexandra Heppell
Verified Buyer
“I am still waiting for Herms to deliver my batman fleece. Amazon would have it with me by now.”
Helpful Report
Posted 10 years ago
Good Morning Alexandra, Thank you for your feedback. We're sorry to hear you haven't received your item. This is due to the fact that 3 unsuccessful delivery attempts were made. Your Batman Fleece Lounger has now been returned to our warehouse as undelivered. Our Customer services team sent you an email on 09/07 to inform you of this and asked how you would like to proceed with your order. We have now forwarded this email over to you again and hope to get your item to you as soon as possible. We hope this helps to resolve the issue for you. Thank you, Prezzybox.
Posted 10 years ago
Paul Burgess
Verified Buyer
“How can I write a review on a present I haven't even received yet after two weeks of placing the order.”
Helpful Report
Posted 10 years ago
Good Morning Paul, Thank you for your feedback. We're sorry to hear that you haven't received your item yet. We have checked with our external supplier and your item was dispatched from them on 16/07 on a Royal Mail service and should be with you now. We have emailed you directly regarding this issue so that we may resolve this for you. Thank you, Prezzybox.
Posted 10 years ago
Yogesh Manji
Verified Buyer
“Ordered present and followed all instructions but have not received gift and I ordered it on the 9 july and I'm still waiting and it's now 19 July. Very bad service”
Helpful Report
Posted 10 years ago
Good Morning Yogesh, Thank you for your email. We're sorry to hear that you haven't received your order yet. We have spoken to our external suppliers regarding this. Your item was dispatched from them last week on a Royal Mail first class service and should be with you by now. We have emailed you directly regarding this and hope to resolve this as soon as possible for you. Thank you, Prezzybox.
Posted 10 years ago
35 Conyers Way North Ormesby
Verified Buyer
“Disappointed with my item . Looks cheap and tacky and not worth the money :(”
Helpful Report
Posted 10 years ago
Sharon Morris
Verified Buyer
“I was wondering if you received my e mail yesterday 12th july 2015. I received two slushie machine one worked really well but the other one doesnt work. Please can you send me another one and i will send back the slushie machine the one that doesnt work please can you return my email. Thankyou Sharon Morris”
Helpful Report
Posted 10 years ago
Matt Hall
Verified Buyer
“Not happy one bit the engraving on the item i purchased was completely in the wrong order.”
Helpful Report
Posted 10 years ago
Graham Hopps
Verified Buyer
“What was sent was like a free gift from a comic and not having any kind of wow factor at all. It certainly didnt match the hyped description. My wife threw it away!!”
Helpful Report
Posted 10 years ago
Mohammed Islam
Verified Buyer
“Poor quality products, expected far better for the price I paid. Packaging was appalling and customer service were unhelpful in resolving an issue. I'm never returning again for sure. Must be making a habit of driving away customers as 2 of my friends have had similar complaints.”
Helpful Report
Posted 10 years ago
Good Afternoon Mohammed, Thank you for your feedback and we're sorry to hear that you feel you've received a bad service from us. We have contacted you directly regarding the issues you have faced and hope that they have now been resolved for you. Please don't hesitate to contact us should you have any other queries or concerns. Thank you, Prezzybox.
Posted 10 years ago
Richard Jones
Verified Buyer
“I ordered my present 3 week I got told 3 to 5 working days still waiting for it to arrive”
Helpful Report
Posted 10 years ago
Hi Richard, Thank you for your feedback. We're so sorry to hear that you haven't received your item as of yet. We can see that you have emailed us directly regarding this issue and a member of our team has responded with an update for you. We look forward to resolving this for you, Richard. Kindest regards, Prezzybox.
Posted 10 years ago
Katy Oreilly
Verified Buyer
“I ordered a personalised cup and saucer for her 8th birthday. I received the cup and sadly some of 'birthday' was missing. I emailed prezzybox to tell them and their reply was short and blunt. They said that the top line would only hold 12 characters. However, when I entered the text I wasn't notified I had gone over the limit. This is so mis leading! ! This is my first and last time I use prezzybox. I have been left with a gift that isn't as it should be. I will use moonpig.com from now on!”
Helpful Report
Posted 10 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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