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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Catherine Lawler
Verified Buyer
“The items I received look different to the image and are very poor quality and much smaller than expected. Not worth the money, even with £5 off.”
Helpful Report
Posted 9 years ago
Good Afternoon Catherine, Thank you for your feedback. We're sorry to hear that you're disappointed with your items. We do try to represent all products as accurately as possible on the website. We also include all dimensions for our items within the descriptions. If you'd like to return any of the items to us, please see the returns procedure on our website: http://www.prezzybox.com/about/returns Thank you, Prezzybox.
Posted 9 years ago
Anita Crljenica
Verified Buyer
“I placed an order on 29/10/15 which was due for delivery between 3rd and 5th November. It's now 8th November and parcel still not arrived. Sent an email enquiring about this and had a poor reply so asked for a refund and as of yet had no reply. Absolutely appalling service.”
Helpful Report
Posted 9 years ago
Good Afternoon Anita, Thank you for your feedback. We're sorry to hear that you haven't received your item as of yet. Our Customer service team sent you a response on 06/11 asking if you have checked for the item at your local sorting office in case it is awaiting your collection. Please let us know at your earliest convenience if you're not able to locate the item and we will be happy to investigate this further. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 9 years ago
Matthew King
Verified Buyer
“Order placed 29th October. Confirmation email stated delivery would take place between 31st and 3rd November. Checked the order tracker on Thursday 5th and it was showing as customer signed for on the 31st October. I was in all day and didn't hear any deliveries so no idea what has happened to my order, not impressed!”
Helpful Report
Posted 9 years ago
Good Morning Matthew, Thank you for your feedback. We're sorry to hear that you've had trouble with your delivery. We have now forwarded you the signature obtained upon arrival so that we can track your order for you. Thank you, Prezzybox.
Posted 9 years ago
Glenn Durbin
Verified Buyer
“its been over a week and i still havnt recieved my parcel rung your office answer machine telling me you are open 8 to 5 ,doesnt tell me if you are open at weekends.sent you 2 email and you havnt replied back.”
Helpful Report
Posted 9 years ago
Good Morning Glenn, Thank you for your feedback. Our office opening hours are Monday - Friday (8:30am - 5pm & 4:30pm on Fridays). We have replied back to the query you have sent us over the weekend with some tracking information for your order. We hope this helps and please don't hesitate to contact us should you have any other queries or concerns. Thank you, Prezzybox.
Posted 9 years ago
Jordan Spillings
Verified Buyer
“I ordered an item as a birthday present which should have been delivered before her birthday, it didn't. We rang the day after it was meant to be delivered and the person we spoke to said that the tracking information for it had just stopped. They informed us that a replacement had been sent out earlier in the day and that they would ring back us the next day to confirm when it would be delivered. The next day we didn't receive any call so we had to call ourselves, she said she would check and then ring back. I missed the call but got a voicemail to say that the package was now out of stock and they wouldn't be getting anymore in, which is brilliant because it was her birthday on that day! Overall your customer service is diabolical, fair enough if the package in the first place got lost in the mail as that isn't your fault. What I do question however is why if you knew about it you didn't contact us to tell us this? We were also told that another had been shipped to then be told you didn't have any. What kind of clowns do you have working here, I know there could be some kind of miscommunication but they must be some kind of idiots to do that. I could go on and on but nothing will come of this so it's just a waste of time, extremely poor service, will never ever order from you again.”
Helpful Report
Posted 9 years ago
Michael Scully
Verified Buyer
“Product has not arrived within the estimated delivery dates so can't say I would recommend.”
Helpful Report
Posted 9 years ago
Good Afternoon Michael, Thank you for your feedback. We're really sorry to hear that your item arrived late. Our customer services team has now contacted you for some more details so that we can resolve this for you. We look forward to hearing back from you. Thank you, Prezzybox.
Posted 9 years ago
Amy Atwood
Verified Buyer
“Broken item delivered! And the broken bit of wood was under the bubble wrap so it was broken before they packed it! Awful and stil waiting to hear off them”
Helpful Report
Posted 9 years ago
Good Afternoon Amy, Thank you for your feedback. We're sorry to hear that your item has arrived damaged. Our Customer services team has sent you an email so that we can resolve this for you immediately. We hope this helps and once again, please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.
Posted 9 years ago
Allison Cummins
Verified Buyer
“The butterfly trinket was nice but the engraved badge on the front was stuck on crooked so looked really poor. Didn't have time to send back so managed to restock it but did bend the plate so was kinked. Really disappointed.”
Helpful Report
Posted 9 years ago
Hi Alison, Thank you for your feedback. We're sorry to hear that your item arrived in this way. If you have any photographs of the Trinket Box which you would be happy to email to our Customer Service team on: csteam@prezzybox.com, we can look into this for you with our suppliers. Once again, please accept our apologies that your item arrived in this way. Thank you, Prezzybox.
Posted 9 years ago
Pamela Fox
Verified Buyer
“I am very disappointed with this company and I am sure, unless they suddenly sort out the issues that I have contacted them about - that I will not be using them again”
Helpful Report
Posted 9 years ago
Good Morning, Thank you for your feedback. We're sorry to see that you have faced problems with your order. We have now sent you a direct email in order to resolve these issues for you. Once again, please accept our apologies that you've faced a problem with your order. Thank you, Prezzybox.
Posted 9 years ago
Michael Brankin
Verified Buyer
“Misdescribed item, very poor quality, extremely disappointed, never again. Contacted customer service to be fobbed off! 100% satisfaction guarantee is a joke!”
Helpful Report
Posted 9 years ago
Stuart Paton
Verified Buyer
“Have not yet received it ??”
Helpful Report
Posted 9 years ago
James Gould
Verified Buyer
“Ordered branded item as a birthday present, delivery driver managed to deliver it to the wrong address and when opened it turned out to be an imitation / non branded product. Refund was arranged but sadly birthday was missed. Would not use again.”
Helpful Report
Posted 9 years ago
Good Morning, Thank you for your feedback. We're sorry to hear that you are unhappy with your item. We are currently in correspondence with our warehouse in order to determine why you were sent this version of the product. Once again, please accept our apologies for any inconvenience caused. We hope you have now received your refund and please don't hesitate to contact us should you have any other queries or concerns. Thank you, Prezzybox.
Posted 9 years ago
Sarah Peel
Verified Buyer
“Should of had delivery on 6th October and did not get delivery until 14th, very poor as this was a birthday present.”
Helpful Report
Posted 9 years ago
Vinchenzo Wade
Verified Buyer
“Writing on one of products was wrong can you sort it out???”
Helpful Report
Posted 9 years ago
Good Morning Vinchenzo, Thank you for your feedback. We have received and responded to the email you have sent to us regarding your query. Unfortunately, your item has been personalised exactly as we have received the order from yourself and we aren't able to offer a free of charge replacement. If you would like us to request that a replacement is put into production, there will be an additional charge for the service. Please contact us on 01827 839041 and we can provide you with the details. Thank you, Prezzybox.
Posted 9 years ago
Shirley Littlejohn
Verified Buyer
“That his item has not been delivered to the addressee and am feeling very disappointed that there has been no notification of delivery or tracking available.”
Helpful Report
Posted 9 years ago
Lesley Anderson
Verified Buyer
“Wasn't impressed with the framed picture of special day news paper as most of its advertising :( ..and still haven't received the personalised champagne and I need it asap... felt i had ordered it in time to arrive for the special day ..So bit over rated I'm afraid and expensive into the bargain”
Helpful Report
Posted 9 years ago
Matt Jones
Verified Buyer
“Ordered an item for my first anniversary on the 20th September, anniversary was on the 27th. 48 hours dispatch. Anniversary came and went. Tried to call customer services but either too busy or closed. Tried Twitter and made better progress. Now the 30th September and still no item. Been told it was sent but delivery man may not have left a card. Checked with post office and no deliveries waiting collection. Maybe they are doing all they can but it's taking a bloody long time. Could be a one off as I haven't checked any other reviews but they sent me the link today 30th September to post a review and as off today the service has been very poor as I haven't got my present!!!!!”
Helpful Report
Posted 9 years ago
Rachel Foster
Verified Buyer
“My presents were dumped over the gate to my house in the pouring rain. I complained to Prezzybox and showed them pictures of the box, and they did not nothing to help. Very disappointed and won't shop here again.”
Helpful Report
Posted 9 years ago
Good Afternoon, Thank you for your feedback. We're sorry to hear that you feel our team didn't take steps to resolve your issue for you. We did send an email back to you on 24/09, requesting a photograph of any damages to the items inside of your parcel so that we could look into this further for you. Unfortunately, our team did not receive a response from you. If you would like to contact us regarding any damaged items, please email our team directly at: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
Marion Carle
Verified Buyer
“mY Sister in law is still waiting for her personalised present to be delivered?? it's two weeks late!, Very disappointed!!!”
Helpful Report
Posted 9 years ago
Victoria Konecki
Verified Buyer
“My gift still hasn't arrived, even after numerous emails to follow up.”
Helpful Report
Posted 9 years ago
Thank you for your review. We are really sorry to hear that you are disappointed with the service you have received. I have looked through the correspondence between us and yourself and I can see that a replacement item has been issued as the original was lost in the post. Once again please accept our sincere apologies for any inconvenience you have experienced.
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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