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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Connere O'Connor
Verified Buyer
“Why are you asking me for a review when I still haven't received my order?”
Helpful Report
Posted 9 years ago
Hi Connor, Sorry to hear you have not yet received your order, if you would like to contact our customer service team on csteam@prezzybox.com or by telephone 01827839041 we can look into this for you. Kind regards, Prezzybox
Posted 9 years ago
Jordin Sudlow
Verified Buyer
“I bought an engraved tanker for my dads 50th and most of the letters were missing and coming off and I've never washed it. I'm so disappointed”
Helpful Report
Posted 9 years ago
Hi Jordin, thank you for your message. We are sorry to hear that you were not satisfied with your order. Please send images of the fault to our Customer Services team via http://www.prezzybox.com/Thread/NewThread and they will look into resolving the issue for you. I hope this helps. Regards Prezzybox
Posted 9 years ago
Donna Thompson
Verified Buyer
“Ordered 1st December, now the 11th December and I have not received this item No update as to why end no tracking information available”
Helpful Report
Posted 9 years ago
Hi Donna, Thank you for your message. We are sorry to hear that you have not yet received your items. Have you tried contacting our customer service team via csteam@prezzybox.com or by telephone on 01827839041. Another option is via http://www.prezzybox.com/Thread/NewThread and they will look into resolving the issue for you. I hope this helps. Kind Regards, Prezzybox
Posted 9 years ago
Julie Appleby
Verified Buyer
“Still have not recieved my item.”
Helpful Report
Posted 9 years ago
Hi Julie, Thank you for your message. We are sorry to hear that you have not yet received your items. Have you tried contacting our customer service team via csteam@prezzybox.com or by telephone on 01827839041. Another option is via http://www.prezzybox.com/Thread/NewThread and they will look into resolving the issue for you. I hope this helps. Kind Regards, Prezzybox
Posted 9 years ago
Vicki Piper
Verified Buyer
“I received someone elses goods along with their invoice.As my ordered item was a present I was not happy”
Helpful Report
Posted 9 years ago
Hi Vicky, Thank you for your message. We are sorry to hear that you have not yet received your items and instead have received another customers order. Have you tried contacting our customer service team via csteam@prezzybox.com or by telephone on 01827839041. Another option is via http://www.prezzybox.com/Thread/NewThread and they will look into resolving the issue for you. I hope this helps. Kind Regards, Prezzybox
Posted 9 years ago
Kyle Carr
Verified Buyer
“Shocking packaging”
Helpful Report
Posted 9 years ago
Hi Kyle, We are very sorry that the way your order was packaged wasn't 100% satisfactory. We are working to improve packaging and delivery of our products. Thanks, Prezzybox
Posted 9 years ago
Sophie House
Verified Buyer
“It took 9 days for my present to arrive so I missed the secret Santa deadline in my office.”
Helpful Report
Posted 9 years ago
Hello Sophie, I'm really sorry about this. It's not acceptable. By way of an apology please accept this £5 gift voucher which can be used on the site at some point in the future. Voucher Code: YCFFPRZMXP Many thanks, Zak.
Posted 9 years ago
Helen Fullarton
Verified Buyer
“Gift turned up damaged the they forgot to send replacement still waiting 8days now”
Helpful Report
Posted 9 years ago
Hi Helen, Thank you for your feedback. We're so sorry to hear that your replacement didn't get to you. I can see that a member of our team has actioned the re-send of your order on a next day delivery service for you. We sincerely hope that your order gets to you for tomorrow. If you do have any other questions or concerns, please don't hesitate to email our team on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
Catherine Napora
Verified Buyer
“Was 5 days late, and when it arrived had only 1 of the set of 2 coasters I had ordered. Horrendous experience, customer service didn't call me back to update me.”
Helpful Report
Posted 9 years ago
Hi Catherine, We are very sorry to hear that you had such a poor experience. If you contact our customer service team - csteam@prezzybox.com or alternativley call 01827839041 they will happily resolve the order issue. Thanks, Prezzybox
Posted 9 years ago
Louise Priestman
Verified Buyer
“Poor quality and damaged goods. Asked about sending me a new one out before this Friday as it's a wedding gift and they haven't even replied yet. Won't use again. Such a shame”
Helpful Report
Posted 9 years ago
Hi Louise, we are very sorry that the items you ordered didn't arrive as expected and that the returns then didn't turn up on time. Prezzybox
Posted 9 years ago
Sophie Cassily
Verified Buyer
“very happy with the product but very disappointed with how poor service is! after 2 weeks of placing the order i still hadn't recieved the parcel, when i tracked my order it said they had attempted to deliever it three times yet nothing had been posted through the letter box to state this. i then had to contact prezzybox to chase up my order, they apologised without an explanation as to what happened and then it was delivered the next day. very unhappy and the worst service ive had ordering online.”
Helpful Report
Posted 9 years ago
Penny-sue Wolfe
Verified Buyer
“I won a £5 voucher from Anchor Butter. I tried to order two items, one would be free and one I paid for. I was unable to do it and it said I had used the voucher code which I hadn't. I contacted customer service which set up a new code but I was unable to combine postage so I ended up just buying the one item and not bothering with my prize code. would not buy from you again. If it had not been for the Anchor win I would never of heard of you. I think this is ungracious.”
Helpful Report
Posted 9 years ago
Hello Penny Sue, Thank you for your message and we are sorry that you've had an issue using your voucher code. The only items we don't allow vouchers to be used on is 'sale items' (because we reduce them massively - sometimes up to 60% off RRP). However, we don't have a sale on at the moment so I don't think that will have affected things. Only one voucher can be used per order so that may have affected your order, but I can't think of anything else. Does this help Penny Sue? Please let me know. Alternatively please get in touch with a member of our Customer Services team who will be able to assist on http://www.prezzybox.com/Thread/NewThread. Many thanks, Zak.
Posted 9 years ago
Michele Bianconi
Verified Buyer
“The delivery was slow! Although I paid more in order to have the parcel delivered in two days, it arrived late!”
Helpful Report
Posted 9 years ago
Hello Michelle, THank you for your message. Really sorry that your item did not arrive in time. Unfortunately standard delivery was selected as the delivery option. Did you select Express delivery (which is £5.95)? If so, it may be that there was a glitch on the website. If so, I apologise. I've tracked the order and it appears that it was delivered to 'reception' on the 2nd December. Sorry if this was outside the time limit. If I can offer any further assistance please do not hesitate to contact us on http://www.prezzybox.com/Thread/NewThread. Many thanks, Zak
Posted 9 years ago
Debbie Smith
Verified Buyer
“I ordered a 'Memory Box' and the wooden lid has obviously been stuck back together after splitting. Part of the inner surface of the lid is therefore rough and looks very poor and the glue that was used has leaked through onto the outer surface of the box in a small area - making the stain that was obviously applied last to not 'soak' in as much as the rat of the lid causing a lighter patch of staining. I am really disappointed with this product and am hoping prezzybox will replace. However this will not save my embarrassment of having given this box to a friend whose Dad had died recently - it was only when it was fully removed from its packaging that the obvious manufacturing fault became obvious.”
Helpful Report
Posted 9 years ago
Emma Williams
Verified Buyer
“I have not received my items and they were supposed to arrive on December 1”
Helpful Report
Posted 9 years ago
Hello Emma, Really sorry about this. The item was despatched on the 26th November via First Class Royal Mail. Has it still not arrived? If not, please contact a member of our Customer Services team on http://www.prezzybox.com/Thread/NewThread and they will gladly be able to assist. Many thanks, Zak
Posted 9 years ago
Faye Clarke
Verified Buyer
“Not delivered”
Helpful Report
Posted 9 years ago
Linda Cohen
Verified Buyer
“I ordered a present for delivery between 27 Novemer and 1 December, in what I thought was plenty of time for a significant birthday on 7 December. As yet (7 December), nothing has arrived. (As at 11 December I have received an email but no explanation for the problem and I ended up emailing the voucher I bought, to my friend for his 'surprise 60th birthday'. Making a mistake was one thing but the appalling lack of customer care with the repair was worse. I will never use this site again.) Not impressed and unless I get a really good explanation and apology and refund, that will be the first and last time I use this site. (11/12/15 - indeed, no explanation, barely an apology - so that was the first and last time I use that site). They have my money and I have embarrassment.”
Helpful Report
Posted 9 years ago
Hi Linda, we're so sorry to hear of the issues you had with your order. I believe customer services have now been in contact to resolve the issue. If you have any further queries please let us know. Regards Prezzybox.
Posted 9 years ago
Simon Johnson
Verified Buyer
“Still not received my order. Raised this issue, i.e. Order not being delivered, using the online 'contact us' service, and haven't received any response. Extremely poor service (well, NO service in fact). Whoever thought it would be a good idea to send me a request to review my order before actually sending me my order clearly has ambitions as a comedian.”
Helpful Report
Posted 9 years ago
Hi Simon, we're very sorry to hear of the issues you've had with your order. Customer Services have since been in contact with you via email and are now waiting for your response on the option of action you would like to go with. Once you advise them they will get this sorted for you immediately. Regards Prezzybox
Posted 9 years ago
Maeve Rowley-O'Donnell
Verified Buyer
“Appalling. The package did not arrive and the complaints team have still not bothered to get back to me. The service is ridiculously poor, and demonstrates a clear lack of respect for all customers.”
Helpful Report
Posted 9 years ago
Hi Maeve, please accept our apologies for the issues you had with your order. I believe you have now been in contact with Customer Services who have resolved the issue for you. If you have any further queries please let us know. Regards Prezzybox
Posted 9 years ago
Andrew O'Connor
Verified Buyer
“Ordered Thursday 26th november for delivery Tuesday 1st December. Still not received the gift that was meant as a present. Won't be ordering from you again. Very poor.”
Helpful Report
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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