Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

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Prezzybox 1 star review on 28th June 2025

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Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

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Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have waited almost two weeks for a gift I find it unacceptable that such a small package should take this long to deliver knowing my email said between the 12th and 17 of December and now it's the 18th I don't think I'll be getting anything else from this firm total let down!!!”

Helpful Report

Posted 9 years ago

“I ordered a personalised mug for secret Santa, The delivery date was between the 12th - 17th of December, so when it got to the 14th i inquired as to where in the process my mug was as i hadn't had any contact about it. All i got in response was a unhelpful email back telling me the dispatch and delivery times and saying it was 'unlikely' to be delivered in time. I responded to this and got no reply. I then had to send another separate email asking again if it was likely to be shipped anytime soon, I then got a much more helpful response, and my item was shipped that day which was great. However when it arrived the writing did not match what I had typed in, I even checked it against my order confirmation just to be sure. So I would not recommend this site & will not be using in the future.”

Helpful Report

Posted 9 years ago

Hello Laura, Really sorry about this. Reading through the threads on the Customer Services portal it seems that Keeley has sorted the issue with you, so fingers crossed the item should be with you ASAP. Kind regards, Zak.

Posted 9 years ago

“Well where do I start - I paid extra for next day delivery and after 3 days still had not received my goods. After several emails and telephone conversations I was told my parcel had been lost in transit ( parcel force was named carrier). I requested a refund and was advised it would be refunded within 3 days. A week later I am still waiting. Terrible service.”

Helpful Report

Posted 9 years ago

Hello Diane, I'm really sorry about this. You're right. This is not good service and for this I apologise. I shall be emailing you a gift voucher to apologise. Regards, Zak.

Posted 9 years ago

“DO NOT USE! After placing an order of Christmas gifts 2 weeks ago I am yet to see the items. Apparently they were signed for by whom I do not know. Still waiting for a refund!”

Helpful Report

Posted 9 years ago

“One of the items I had ordered turned up name on the book Daniel wilso. When it was meant to say Daniel Wilson. I would have accepted just Wilson if the full name couldn't fit but I wasn't contacted to ask what I would be happy with Regards Chris”

Helpful Report

Posted 9 years ago

Hello Chris, I'm really sorry about this, but the name that has been inputted onto the form Is Daniel Wilso (omitting the N) so we assumed that Wilso was the surname. Unfortunately there's nothing we can do now as the printer would charge us to reprint the book. However, by way of some compensation, here is a £5 gift voucher which can be used at some point in the future. Voucher Code: NOWQXPGWIZ I hope this goes some way towards softening the blow. Kind regards, Zak.

Posted 9 years ago

“Order hasn't turned up on time - messaged ignored - lack of help from staff would not order again.”

Helpful Report

Posted 9 years ago

Hello Amy, We are really sorry about this. How have you tried to get in touch with our team? Please let me know and I will chase up what has happened. Has the order still not arrived? Please let us know if not here - http://www.prezzybox.com/Thread/NewThread and a member of the team will chase it for you straight away. Kind regards, Zak.

Posted 9 years ago

“Very bad delivery experience. You should use royal mail, ups or other distributor that writes at least a contact number, a name or hours that they tried to deliver. Maybe you should also hire more people to reply faster!!! Thanks to you I was almost losing my gift for Secret Santa!”

Helpful Report

Posted 9 years ago

Hello Francisco, Really sorry about this. We use Hermes who to be honest seem to be as good/bad as all the others. We'd love to hire more people, but it's a fine balancing act between having enough people to cope and the cost of employing them. I'm glad the item has now arrived. Hope it was well received in your secret Santa. Many thanks, Zak.

Posted 9 years ago

“Arrived in plastic lunchbox style packaging within blue tissue paper which was ripped inside a cardboard box which was ripped open too. Not worth the price by some considerable distance. Won't be shopping here again.”

Helpful Report

Posted 9 years ago

Hello Paul, We're really sorry about this. Seems that the item wasn't packaged correctly. Would you like us to arrange a refund or a replacement? Many thanks, Zak

Posted 9 years ago

“It was annoying that the one order I made came in dribs and drabs. To top it off not all of it came. I spent quite abit of money and ordered in what I thought would be enough time before Christmas. The lack of communication was ridiculous. Shame but I don't think I will be shopping on this site again.”

Helpful Report

Posted 9 years ago

Hello Clarice, I'm really sorry that the order came in dribs and drabs. The main reason was that a number of the items were personalised and therefore came direct from the manufacturers. We do communicate this on the site, but do you think we need to make this more visible? We'd appreciate your feedback. Are you still waiting for some items? If so please let me know and I can track the whereabouts of these. Please let me know and I'll assist as best I can. Many thanks, Zak.

Posted 9 years ago

“Your Product does not work. It appears to be cheap and nasty”

Helpful Report

Posted 9 years ago

Hello Howell, Thank you for your message. It could be that the products are faulty? If so would like to return the items? You can do so by following the instructions here - http://www.prezzybox.com/about/frequently-asked-questions-returns. I hope this helps. If I can offer any further assistance then please do not hesitate to get in touch. Kind regards, Zak.

Posted 9 years ago

“Honestly, do not buy from this site-pictures are very misleading and product I received was was very cheap looking and did not come as described. Having sought advice, Im entitled to a full refund but prezzybox have stopped replying to me. Extremely disappointed with this site. They are making it so, so hard for me to get my refund and i think they are treating me so unfairly. Please avoid buying from them in case you find yourself in a similar situation.”

Helpful Report

Posted 9 years ago

Hello Kathy, Thank you for your message. Rachel in our office who has been dealing with your issue will email you shortly. It's not that she's stopped emailing you, but I'm afraid we are a bit short staffed as we've had a few people ill in the office which has meant we've not been answering some queries as quickly as we'd have liked. She'll be in touch soon to resolve your issue. Kind regards, Zak.

Posted 9 years ago

“Item was not as described, customer support ignored this and would not allow me to return the item. I will not be using this site again”

Helpful Report

Posted 9 years ago

Hi Andrew. Unfortunately as your order was personalised we cannot offer a refund as it comes direct dispatch from the supplier. We can only offer a refund if the item is faulty upon arrival. We are very sorry for the inconvenience caused. Prezzybox

Posted 9 years ago

“haven't received it yet!”

Helpful Report

Posted 9 years ago

Hi Janice. Have you contacted customer service about your order? You can email - csteam@prezzybox.com or call us on 01827839041. Thanks, Prezzybox

Posted 9 years ago

“Am yet to receive my items which I ordered on the 4th December”

Helpful Report

Posted 9 years ago

Hi Johnathan, we are so sorry to hear that you have not yet received your order. Please contact customer services here: http://www.prezzybox.com/Thread/NewThread and they will look into this for you. Regards Prezzybox

Posted 9 years ago

“After placing my order I contacted them to see if I could expedite my shipping as I needed the item to arrive by a certain date. I was told not to worry as the item "should" be there in time. Of course, it did not arrive in time. Secondly, despite asking for a delivery and billing address, they managed to ignore the delivery address I specified and sent the item to my billing address instead. Useless. Use Amazon instead.”

Helpful Report

Posted 9 years ago

Hi Nicolas, We are very sorry that you weren't 100% happy with your order and that it didn't arrive when it was intended to. We also apologize for the error of the shipping address, on our system we have two different addresses for each so there could of been an error with the delivery notes. Prezzybox

Posted 9 years ago

“Awful service, my delivery has still not arrived and they are not responding to my emails!”

Helpful Report

Posted 9 years ago

Hi Kari, thank you for your message. We are so sorry to hear you have not yet received your order. I believe that since your message Customer Service have been in contact and are dealing with your query. Please allow 1-2 days for a response. Regards Prezzybox

Posted 9 years ago

“Very disappointed with this company. Had my parcels come and thrown over back gate in the pouring rain with no delivery slip left to inform me about parcels being there. The delivery driver also signed for the parcels himself as when I tracked my parcel it said had been signed for. Then when I complained I got no reply.”

Helpful Report

Posted 9 years ago

Hi Courtney, we are so sorry to hear of the issues you have had with the delivery of your parcel. Please allow 1-2 working days for a response from our Customer Service team. Please send them an image of the damaged items and they will be able to send out a replacement for you. Regards Prezzybox

Posted 9 years ago

“I have yet to receive my order. No-one is helping me as to where it is. I'm being told it has been delivers but it hasn't arrived. The customer service team haven't responded to me in a couple of days and I need my orde asap. So far not good service at all”

Helpful Report

Posted 9 years ago

Hi Toni, thank you for your message. We are so sorry to hear that you have not yet received your order. Please be assured that our Customer Service team are looking into this for you. Please allow 1-2 working days for a response from all emails. I hope this helps. Regards Prezzybox

Posted 9 years ago

“My order 100873646 never arrived and I never received a response to my email requesting where it was. Very disappointing and won't be using PrezzyBox again.”

Helpful Report

Posted 9 years ago

Hi Alex, thank you for your message. Our system shows that Customer Services responded to your email on the 3rd December at 12.32pm, and are waiting for a response on which option to go forward with to resolve the issue. If you cannot find this email please contact customer services via http://www.prezzybox.com/Thread/NewThread and they will be happy to resolve the issue as soon as possible. I hope this helps. Regards Prezzybox

Posted 9 years ago

“My order 100873646 never arrived and I never received a response to my email requesting where it was. Very disappointing and won't be using PrezzyBox again.”

Helpful Report

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,292 reviews