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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Anonymous
Verified Buyer
“Prezzy box allows you to purchase and order your item even when it isn't in stock, thus changing your estimated delivery date and any plans you have made. Very disappointed with prezzy box and I still haven't recieved all my items”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I am disgusted in your service as the estimated delivery was the 22nd-24th December however this got delivered on 29th December and was meant to be a Christmas gift for someone who I am not going to see for the next few months. And when I try to complain on your website it does not let me submit my complaint.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Have sent four messages about my partners Christmas present ,still haven't received it not happy wont be using prezzy box again g phillips”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Part of my order didn't arrive, although was on the invoice and it wasn't until I contacted prezzybox I found out the item was no longer available”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I ordered my item on the 16th of December with next day delivery, it's now the 31st and I still have not recieved my item. I have enailed customer service many times and they have been most unhelpful!! My tracking information wouldn't work so when I asked for help I got told to bring it up with the delivery company. I was happy to do that but without tracking information it was pretty impossible. I have requested a refund also, and was told I had to return the item to get a refund. Again I was happy to do this, but without my item how could I do this?! Overall your service has been shocking and because of this I had to go out and buy another Christmas gift. I will never ever use Prezzybox again and I will never recommend your website for anything but a complete shambles.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Sent the wrong item. I emailed them about it but they haven't bothered replying.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I have still not received my order! I sent a message to your website to complain and am yet to receive a reply.”
Helpful Report
Posted 9 years ago
Anna Sheppard
Verified Buyer
“Problem with website, wrong information given on phone, order didn't arrive when it had been guaranteed it would, email address for contacting them didn't work, an inadequate offer of recompense, emails ignored. Shocking from start to finish.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I have not yet received the goods! Dennis Howson.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I still haven't received my order!!!! I ordered it on the 12th of December!!! Absolutely ridculous!!!!”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Ordered a jelly belly candle in a jar and they sent me the tin and the invoice in the envelope sais it should be a jar but it was a tin. Rip off”
Helpful Report
Posted 9 years ago
Anne Hale
Verified Buyer
“Ordered on 1st December. Email delivery date was 2nd-4th December, stayed in for 3 days still no parcel. Phoned on 5th to be told they would send out with Royal Mail and refund postage. Still no parcel by 7th so after being told you would have to get in touch with delivery firm before you could resend I cancelled. Later that evening parcel arrived. There was one email telling me there was a problem and I could not track parcel. First time using prezzybox. Not a happy customer. My granddaughter gave me the link to your site. I could have got the same thing in my local Argos with no hassle.”
Helpful Report
Posted 9 years ago
Kevin Beeley
Verified Buyer
“After my money had been taken in a second the good were not available for over a month after, which meant nothing for my sons bday. But still have not recieved a refund. Not happy with the service at all”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I ordered 3 items well in advance for Christmas. One arrived on it own then another. It's 23rd December and the other one hasn't arrived. 2 of the 3 items were the same. Poor service”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“It was stated that the item purchased would arrive between 17-21 December. As yet (midday 23rd Dec) the item has not arrived and you can imagine I'm getting nervous it wont arrive before 25th.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Í still have not received my gift due on the 16th dec. this is now beyond a joke.Isuggest you keep the item & treat yourself. happy xmas”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I am yet to receive my order or a reply to my message. :/”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Order not arrived”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I've ordered twice from this site. Once a year ago and the other a few days ago... Both items have come damaged. Too damaged to give as a present.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I didnt get my product, i had to call and ask where it was to be told its been lost by corrier n they had no more in stock. It was an xmas present! Still havent recieved refund”
Helpful Report
Posted 9 years ago
Hi Lisa, We can confirm that your refund has been logged on our system and should be back in your account soon. We are very sorry that your order didn't get to you. Prezzybox
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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