Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,294 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not been dispatched yet, i paid for next day delivery 5 days ago and still nothing, no reply from customer service and no answer on the phones.”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already issued for you delivery refund

Posted 2 years ago

“Great choices easy to purchase and good feedback on parcel dispatch and tracking and delivered so quickly at busy time of year.”

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Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“Unique gifts and good prices”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Delivery came quickly and everything was as expected :)”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Great gifts, Great prices, Great joy”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Quick and simple process for booking. Looking forward to my experience.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Ordered a marshmallow advent calendar for my son. Due 1-3rd December, chased on the 6th told it would arrive on the 7th. Now 8th Dec and no response from Prezzybox. This is the first year my son has never received an advent calendar so thanks for that prezzybox. Won't be placing any further orders.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“I stumbled on this site by accident and didn't want to leave it. The products are great and the site is so easy to use. The filter options are logical, the pages load quickly and it's clear and inviting. I will be back!”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Excited to get my gifts. Great communication. Thank you Prezzybox!”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Soo many great gift choices available from heartfelt to funny. Definitely coming back to shop at prezzybox again!”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Easy to order”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“I'm afraid that I cannot write a review as the article has not yet arrived in spite of paying extra for special delivery. I am also unable to track the parcel.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Your order was delivered on 9th December. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. We have contacted you via email to sort everything out!

Posted 2 years ago

“Normally pretty good, although my recent order arrived damaged and I am yet to get a response to my email regarding this. EDIT: this issue was resolved by the helpful customer support team.”

Helpful Report

Posted 2 years ago

Thank you for your review! We have already contacted you via email to sort everything out together.

Posted 2 years ago

“Easy to use website, good selection of products. Easy to save favourite products and add to basket later. Products not arrived yet to review.”

Helpful Report

Posted 2 years ago

Thank you for your kind review! We do hope you are satisfied with the goods you have ordered. In any case, please feel free to contact us if you have any questions.

Posted 2 years ago

“Unique gifts, easy checkout, decent delivery.”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“I bought a beautiful tree decoration. It came packaged like a gift! Excellent service and value for money.”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Very satisfied thank you”

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Posted 2 years ago

Thank you for your lovely review. It's great to hear you have enjoyed our fabulous service. Many thanks.

Posted 2 years ago

“Placed an order for 1 item, and paid a pricey £7.99 for "Guaranteed next-day delivery" as the item was needed ASAP for a relative's birthday in only a few days time. Three days have gone by, and I haven't even had an "item has been despatched" email. I therefore have had no tracking number whatsoever. This is really unacceptable - a company should not be able to charge customers £7.99 for "Guaranteed" next-day delivery and then have such significant delays. Even if the delay is the courier's fault (I know that Evri, which I believe Prezzybox use for express delivery, has issued apologies for a huge number of delays in their parcel deliveries), Prezzybox should NOT be offering a service described as "Guaranteed" next day-delivery if the company is well aware of significant courier delays. There was no disclaimer about sucy delays, and Prezzybox was quite happy for me to place my order whilst letting me pay extra for very pricey express delivery despite the fact they must have known that there were significant delays and that "Guaranteed next-day delivery" was impossible to fulfill. It seems to me like a real lack of transparency and honesty from Prezzybox. I can only conclude that they care more about capitalising on the December boost in purchases (due to it being almost Christmas) than looking after their customers and preventing disappointment by being honest and transparent. I will never be using Prezzybox again, and I will be requesting a refund for falsely advertised express delivery. I will also be highlighting this issue with consumer watchdogs.”

Helpful Report

Posted 2 years ago

Hello! Thank you for leaving a review. We are sorry to hear about your negative experience. We have already issued a refund for the delivery for you and have just contacted you via email to sort everything out together.

Posted 2 years ago

“Great communication”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“fantastic selection of new ideas for my woman. Good lead time during busy period. Good communication.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,294 reviews