Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,294 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite the postal strikes my order arrived in plenty of time and I was kept up to date.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Have not received what I ordered”

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Posted 2 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together!

Posted 2 years ago

“Hasn't been opened yet but looks good and came very quickly.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Haven't got it yet hope to have it Monday”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 2 years ago

“Very easy app to use and efficient.”

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Posted 2 years ago

Hello Michael, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 2 years ago

“How can i submit a review of my decanter when I'm still waiting for it, it's now 5 days late”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We can see that your order was delivered in time before Christmas. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 2 years ago

“So far not very impressed, parcel not arrived despite being told it would be here between 8th and 10th Dec. Tried to track order but said sorry, no result!!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 2 years ago

“It did not arrive on time, it is still not there!”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order yet. We have contacted you via email to sort everything out!

Posted 2 years ago

“the package came wrecked and will look awful as a gift. not pleased”

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Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“Great service and selection”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“What an efficient company, and the gift looks perfect. Thank you”

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Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“Great selection of items, got a huge chunk of my Christmas shopping done 😄”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Great service and delivery should give my grandson much fun”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“pretty cool items”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“I love all the things from prezzybox”

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Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“Easy to order. Unfortunately, although I ordered on 6th December I haven't had any information on goods being despatched”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Your order was delivered to you on 16th December. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 2 years ago

“They had a great range of stuff. delivered quickly. One of the items i ordered wasn’t available & they issued a quick refund”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Excellent service, Slippers are of excellent quality and good value for money”

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Posted 2 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 2 years ago

“Very disappointed with delivery on an item. Still waiting. Its a get well present but thinking they will be better by the time it arrives .”

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Posted 2 years ago

Hello! Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to sort everything out together.

Posted 2 years ago

“Ordered a very expensive experience package and its only an email code yet despite me phoning them and emailing them It has still not been resolved. Will probably be asking my cc to refund me”

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Posted 2 years ago

Thanks for leaving a review! Please, accept our apologies for the issue that happened. A full refund for the missing item has been processed yet. We will do everything to avoid similar situations in the future, your experience and satisfaction are a top priority for us.

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,294 reviews