Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,310 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived just in time to be my secret Santa present!”

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Posted 3 years ago

Thank you for your lovely review. It's great to hear you have enjoyed our fabulous service. Many thanks.

Posted 3 years ago

“Over 2 weeks and still not received my order. Tried emailing, commenting on fb and calling nothing works. Would not recommend.”

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Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have issued for you a full refund.

Posted 3 years ago

“I like the variety of items but when I purchased my items it was delayed almost 2 weeks and I didn't receive any update about the problem of delay for 1 and a half week later. Still when the delivery arrived I was happy with what I got. The 2 star is only cos of delivery delay.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order in time. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 3 years ago

“Still have not received the product”

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Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have contacted you via email to resolve the issue together.

Posted 3 years ago

“My order never arrived and I am yet to receive a refund despite numerous emails and unanswered phone calls! Yodel had no record of order either! Totally unacceptable!”

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Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 3 years ago

“Received one present still waiting for the other 2 weeks later”

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Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that one item is missing from your order. We have contacted you via email to sort everything out!

Posted 3 years ago

“Hi, the product was good and ordering easy but I paid extra for next day delivery, which took 3 days, and the parcel was addressed to me, not to my gift recipients, which caused confusion. I did put their details for delivery so I was disappointed this happened.”

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Posted 3 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together!

Posted 3 years ago

“Literally no updates on why my items have not been delivered. Never again”

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Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already sorted everything out!

Posted 3 years ago

“I can't do this as the items are gifts for other people”

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Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“Awful! Parcel did not arrive. Cannot even be bothered to ask for money back. Will simply not use Prezzybox again.”

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Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 3 years ago

“Not even received my parcel yet and you want a review ! Ordered on the 6th December”

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Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already contacted you via email to sort everything out!

Posted 3 years ago

“Haven't received them yet. Ordered 29/11”

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Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order. We have contacted you via email to sort everything out!

Posted 3 years ago

“Delivery late, emailed for an update no response, asked for a refund on delivery charges no response. Shocking customer services. I’m still waiting for delivery but will fill out the below best I can.”

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Posted 3 years ago

Thanks for leaving a review! We are extremely sorry for the delay in delivering your order to you. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. Due to the tracking number, the parcel has been successfully delivered to you. Hope you are happy with the purchase. Sorry again for any inconvenience caused!

Posted 3 years ago

“I am still waiting for my delivery, how can I give a review?”

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Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order. We have contacted you via email to sort everything out!

Posted 3 years ago

“Really great products! Not delivered on time unfortunately”

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Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. They were doing everything they could to get your order to you as fast as possible

Posted 3 years ago

“Good product but took a while to recieve!”

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Posted 3 years ago

We're really grateful and appreciate you taking the time to share your rating with us.

Posted 3 years ago

“Despite the postal strikes my order arrived in plenty of time and I was kept up to date.”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Have not received what I ordered”

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Posted 3 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together!

Posted 3 years ago

“Hasn't been opened yet but looks good and came very quickly.”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Haven't got it yet hope to have it Monday”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,310 reviews