Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,294 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely gifts- quick and easy to order.”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“Quick & efficient delivery. Very happy with the products received.”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“Quick delivery, varied products all of which are excellent quality, would definitely recommend”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Prezzybox had a lovely item that could be personalised and was ideal for our office staf. The process was really aimple and the order was shipped as per the delivery times advised (taking into account the post office strikes), and the items arrived packaged really well and were of a great quality. Wouldn't hesitate to use again.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Kept Me informed of how My order was progressing”

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Posted 2 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 2 years ago

“Great service easy to order and delivery was quick”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Great presants and fast delivery x”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Shockingly bad! I tried to contact them 4 times to cancel an order, because it wouldn’t arrive in time. They never actually contacted me until 1 of my 2 items had been delivered. Still waiting on part 2 after 3 weeks! Pathetic service & I will NEVER use again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received all items from your order. We have contacted you via email to sort everything out!

Posted 2 years ago

“Quick and easy to order fast and excellent turnaround time”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“Got this as a gift for someone and they like it so I'm satisfied :)”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“I was absolutely delighted with the mug I ordered for my grandads 93rd birthday. Delivered quickly, even with a postal strike! Wouldn't hesitate in using prezzybox.com again!”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“You will regret asking for this. I ordered items on Dec 7th with expected delivery on Dec 9th. No advice re delivery so I called to be told that the items come from supplier and you would check and advise. Nothing from you so I called again to be told that the "supplier" could not trace the order, now 12 days after my order. Why was I not told this after the first call????? You offered no solution other than a refund, no apology, no explanation, no effort at all. I will NEVER do business with you again and will advise anyone I know to avoid you at all costs. Happy Christmas, I am two presents short.”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We will make sure it wouldn't happen again

Posted 2 years ago

“Good service delivered on time too”

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Posted 2 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 2 years ago

“Very quick delivery even at Christmas time.”

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Posted 2 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 2 years ago

“Absolutely love the item...cannot wait to see it on the desk”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“Brilliant prices, brilliant delivery, brilliant product range. Slightly higher delivery prices but worth it for the products. Christmas sorted!”

Helpful Report

Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Easy to use website and payment process straightforward. No glitches and fast delivery. Certainly use Prezzybox again.”

Helpful Report

Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Item ordered on the 7th still waiting for it needless to say my presents won’t be getting gifted . No correspondence whatsoever called three days ago spoke to woman who said will get directly back to you still waiting so not a possitive in my eyes .”

Helpful Report

Posted 2 years ago

Hi! Thanks for the review! I am truly sorry about the issue you are facing with the delivery! Please accept our apologies for this delay! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 2 years ago

“I can’t actually review this item as i ordered on the 7th dec and i still don’t have it . No correspondence from you at all . I called your company three days ago and young woman says i’ll deal with it and get back to you needless to say i haven’t heard a word .Lesson learned don’t order again .”

Helpful Report

Posted 2 years ago

Hi Suzanne, Thanks for the review! I am truly sorry about the issue you are facing with the delivery! As we see your order was delivered successfully. Please accept our apologies for this delay! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 2 years ago

“I am not happy I have only half of my delivery I still wait for my two chocolate”

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Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received all items from your order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,294 reviews