Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,294 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, even better with the discount! Easy to order and pretty good delivery time especially with the postal strikes!”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“I ordered something which didn't arrive”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“I like the variety on offer. Very decent price and very quick delivery.”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“If you are thinking of ordering from Prezzybox, i really wouldn't. Disasterous order - paid for express delivery to ensure received it in time to give as a gift. Delivered as promised, but wrong item sent. Was just going to use what they sent, but saw that the food gift was 5 months after the Best Before date (5 months!!!!!), so couldn't gift that. Tried to call Prezzybox and just got a pre-recorded message saying they were busy, then it cut the connection. Tried the online form, and received an email saying item had been sent out. Tracking number just linked to the initial delivery, and 11 days later nothing has turned up and no courier notification, so seems like nothing was really sent. Sent another online form (call center still just disconnected any calls), but got nothing back. Just received an automated email saying sorry it had taken so long, but they hope the issue had been sorted (nope, it hadn't!). Replied to the email, but no response yet. Item ordered 9th Dec, still not sorted 24th Dec, with no communication other than inaccurate automated emails.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you earlier via email to resolve the issue together.

Posted 2 years ago

“Disgusted with the service as did not receive the item I ordered Not offered a replacement or a refund”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“Great quality, very much enjoyed”

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Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“everything went well with my first purchase so I made another and am confident I will make more in the future”

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Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“Half of stuff never even came in time way better off ordering from amazon”

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Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Very easy to order and delivery was very quick”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Delivery was brilliant, came earlier than expected and quality of the products were great too- would definitely order again!!!!”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“The personalised bauble was gorgeous even better than expected from the pictures, very pretty bauble and engraving was such a nice extra touch. Quick delivery only 2 days later than the estimate despite all the postal strikes and well packaged to protect the glass. Highly recommend!”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Fab”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Great to get something a little different. And service and delivery were brilliant even with strikes on”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Not received, it’s been almost 3 weeks now”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you have not received your order. We have contacted you via email to sort everything out!

Posted 2 years ago

“Prezzy box has so many unique gifts, I really struggle buying for people but they have so many options it was a real help”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Nice presents, delivery usually takes awhile but everything is good quality and makes a great present for Christmas or a birthday”

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Posted 2 years ago

Thanks so much for sharing your experience with us. We will do our best to make you as satisfied as possible with our services.

Posted 2 years ago

“Items are quite good but was disgusted at shipping, my items had an ETA of 20/12/22, the courier only received the item at that date a full week possibly more after I placed my order. Yes I understand it is a busy time of year but no effort was made to ensure the stated ETA.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. They were doing everything they could to get your order to you as fast as possible

Posted 2 years ago

“Excellent variety of gifts! They all seem good quality. The items did take a while to be dispatched on this occasion. I'm not sure if that is the case usually. I would buy from this company again - hoping that the delay this time was a one-off.”

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Posted 2 years ago

Thanks so much for sharing your experience with us. We will do our best to make you as satisfied as possible with our services.

Posted 2 years ago

“A great selection of gifts to choose from and at great prices as well. Delivery time is good and parcels are well packaged. Highly recommended”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“My secret santa gift bought from here ended up being the one everyone said was the good gift. A smile from the recipient, and I got to feel smug. 5*.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,294 reviews