Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,305 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your product Tobbie the robot put a smile on everyone's face. Once he was assembled we had hours of fun with our cats as we have no small children. My daughter loved the spider catcher and feels safe with it around as spiders make her nervous. You have a great selection on your site well done Prezzybox”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Perfect gifts & quick delivery”

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Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“Cool gifts, easy ordering, reasonable delivery.”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Loved the items I got from this website.My brother and sister were over the moon. Amazing customer service and my order arrived just in time.”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“All pieces came quickly, good”

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Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“I bought gifts for my sister which she loved, there were plenty of options to choose from so not an easy shop !!. The goods arrived in plenty of time despite the postal strikes so for that a huge thank you, you allowed me to enjoy Christmas with my sister. Prezzybox did a smashing job.....well done.”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Was a pleasure doing a little business with this company, was able to track the gifts and know exactly what was going on. The gifts are being utilised and enjoyed very much, all a little different from normal so that is good as well, thank you so much.”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“My product arrived broken and I was unable to submit a request for a refund or replacement. My email was also ignored.”

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Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you received your order in such condition. We have contacted you via email to resolve the issue together.

Posted 3 years ago

“Really nice keep sake box and well made. Very pleased.”

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Posted 3 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Great choice and service, the quality of the products were fab”

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Posted 3 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 3 years ago

“nice and easy delivery was efficient and my boyfriends loves it 10/10”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Great product, even better with the discount! Easy to order and pretty good delivery time especially with the postal strikes!”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“I ordered something which didn't arrive”

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Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 3 years ago

“I like the variety on offer. Very decent price and very quick delivery.”

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Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“If you are thinking of ordering from Prezzybox, i really wouldn't. Disasterous order - paid for express delivery to ensure received it in time to give as a gift. Delivered as promised, but wrong item sent. Was just going to use what they sent, but saw that the food gift was 5 months after the Best Before date (5 months!!!!!), so couldn't gift that. Tried to call Prezzybox and just got a pre-recorded message saying they were busy, then it cut the connection. Tried the online form, and received an email saying item had been sent out. Tracking number just linked to the initial delivery, and 11 days later nothing has turned up and no courier notification, so seems like nothing was really sent. Sent another online form (call center still just disconnected any calls), but got nothing back. Just received an automated email saying sorry it had taken so long, but they hope the issue had been sorted (nope, it hadn't!). Replied to the email, but no response yet. Item ordered 9th Dec, still not sorted 24th Dec, with no communication other than inaccurate automated emails.”

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Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you earlier via email to resolve the issue together.

Posted 3 years ago

“Disgusted with the service as did not receive the item I ordered Not offered a replacement or a refund”

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Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 3 years ago

“Great quality, very much enjoyed”

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Posted 3 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“everything went well with my first purchase so I made another and am confident I will make more in the future”

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Posted 3 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Half of stuff never even came in time way better off ordering from amazon”

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Posted 3 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 3 years ago

“Very easy to order and delivery was very quick”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,305 reviews