Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,294 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I bought- "Positive Thoughts" was excellent quality and the delivery service was great. It was a really good gift and I am really pleased with it.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Ordered a good few items they all came in one box tracked by dhl good service not long wait time on delivery very happy with all the products”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Lots of special gifts to choose from, excellent service”

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Posted 2 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 2 years ago

“Fast and efficient order”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Nicely packaged. Prompt delivery”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Lovely as usual”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Great items at great prices with quick delivery too.”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“Absolutely RUBBISH, still waiting to hear back from customer service”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. All of our couriers were extremely busy and we sincerely apologize for all the inconvenience caused. We can see that your order was delivered before Christmas as requested.

Posted 2 years ago

“Very poor, I ordered several products, one was broken on arrival. I emailed you asking for a replacement and your returns procedure. You replied by sending me a copy of my original order. I sent you another email advising of your mistake and still not had any reply, except twice ow you’re asking me to rate your service . I can only rate it as. Very poor.”

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Posted 2 years ago

Hello, Thank you for your feedback. We're sorry to hear you're disappointed. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 2 years ago

“Excellent service. Amazing products. This will now be my preferred supplier. Merry Christmas.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“I purchases the chocolate smash cake for my daughter It arrived in perfect condition way before the expected date and looks great. Very good service from prezzybox and I will use them again.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“2weeks don't get pilow”

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Posted 2 years ago

Hi! Thanks for the review! We really appreciate it and always try to do our best for our clients! I am truly sorry about the issue you are facing with the delivery! As we see it was delivered to you a bit later. Please accept our apologies! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 2 years ago

“Everything arrived on time, despite the strike, amazing range of products, took care of some xmas gifts that were really stuff I'd never seen before anywhere else. Just fab!”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Item didn't arrive”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already contacted you via email to sort everything out!

Posted 2 years ago

“Not arrived”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“Very happy with goods purchased and arrived in a timely manner, will definitely use them again.”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“I telephoned Prezzybox 4 times over almost 2 weeks to get an update on my order (which was supposed to arrive between 12th-15th December), only to be told on the 4th occasion on the 22nd December that the order was never processed! Now the Christmas present will not arrive in time! There is no excuse for this and Prezzybox had known for days that the order was never processed, and only informed me today(22nd December) This matter could have been easily resolved, but for utter incompetence! Absolutely disgusting!”

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Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you earlier via email to resolve the issue together.

Posted 2 years ago

“I must speak as I find. The items were delivered, only couple days late but there is a postal strike. One chocolate bomb was broken but apart from that, this company were good. previous reviews made me nervous, but in my experience they were perfectly reliable”

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Posted 2 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 2 years ago

“I ordered but not come”

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Posted 2 years ago

We are extremely sorry to hear that you haven't received your order. We have contacted you via email as we require some additional information from you. We do hope to hear from you soon!

Posted 2 years ago

“Still haven’t received my order yet!”

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Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,294 reviews