Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,305 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got this as a gift for someone and they like it so I'm satisfied :)”

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Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“I was absolutely delighted with the mug I ordered for my grandads 93rd birthday. Delivered quickly, even with a postal strike! Wouldn't hesitate in using prezzybox.com again!”

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Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“You will regret asking for this. I ordered items on Dec 7th with expected delivery on Dec 9th. No advice re delivery so I called to be told that the items come from supplier and you would check and advise. Nothing from you so I called again to be told that the "supplier" could not trace the order, now 12 days after my order. Why was I not told this after the first call????? You offered no solution other than a refund, no apology, no explanation, no effort at all. I will NEVER do business with you again and will advise anyone I know to avoid you at all costs. Happy Christmas, I am two presents short.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We will make sure it wouldn't happen again

Posted 3 years ago

“Good service delivered on time too”

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Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“Very quick delivery even at Christmas time.”

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Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“Absolutely love the item...cannot wait to see it on the desk”

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Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“Brilliant prices, brilliant delivery, brilliant product range. Slightly higher delivery prices but worth it for the products. Christmas sorted!”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Easy to use website and payment process straightforward. No glitches and fast delivery. Certainly use Prezzybox again.”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Item ordered on the 7th still waiting for it needless to say my presents won’t be getting gifted . No correspondence whatsoever called three days ago spoke to woman who said will get directly back to you still waiting so not a possitive in my eyes .”

Helpful Report

Posted 3 years ago

Hi! Thanks for the review! I am truly sorry about the issue you are facing with the delivery! Please accept our apologies for this delay! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“I can’t actually review this item as i ordered on the 7th dec and i still don’t have it . No correspondence from you at all . I called your company three days ago and young woman says i’ll deal with it and get back to you needless to say i haven’t heard a word .Lesson learned don’t order again .”

Helpful Report

Posted 3 years ago

Hi Suzanne, Thanks for the review! I am truly sorry about the issue you are facing with the delivery! As we see your order was delivered successfully. Please accept our apologies for this delay! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“I am not happy I have only half of my delivery I still wait for my two chocolate”

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Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received all items from your order. We have contacted you via email to resolve the issue together.

Posted 3 years ago

“First time using Prezzybox. A quick, efficient service and good quality products. Thank You for making Christmas that little bit less stressful, will definitely be using again! A five star company! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“A brilliant company to order from..I now have my personalised guitar plectrums which are absolutely fantastic thank you so much!”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Still havent even received it”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you earlier via email to sort everything out!

Posted 3 years ago

“Excellent products and 5 star quality”

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Posted 3 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 3 years ago

“Arrived just in time to be my secret Santa present!”

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Posted 3 years ago

Thank you for your lovely review. It's great to hear you have enjoyed our fabulous service. Many thanks.

Posted 3 years ago

“Over 2 weeks and still not received my order. Tried emailing, commenting on fb and calling nothing works. Would not recommend.”

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Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have issued for you a full refund.

Posted 3 years ago

“I like the variety of items but when I purchased my items it was delayed almost 2 weeks and I didn't receive any update about the problem of delay for 1 and a half week later. Still when the delivery arrived I was happy with what I got. The 2 star is only cos of delivery delay.”

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Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order in time. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 3 years ago

“Still have not received the product”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have contacted you via email to resolve the issue together.

Posted 3 years ago

“My order never arrived and I am yet to receive a refund despite numerous emails and unanswered phone calls! Yodel had no record of order either! Totally unacceptable!”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,305 reviews