Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,310 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered with Prezzybox.com and paid extra for postage, nothing turned up for over a week. Wrote to them and waited 2 more days for a reply, said was a problem in the warehouse. Dispatched the items ordered and 12 hours later said 2 items were discontinued and not in my delivery. Asked for at least postage to be reimbursed and still no response in nearly a week. Very disappointing!”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have contacted you earlier via email to sort everything out!

Posted 3 years ago

“I ordered presents two working weeks before Christmas. The order wasn't dispatched by Prezzybox until 7 days later. It still hasn't arrived after two weeks so has missed Christmas and is of no use to me.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email with the resolution of this issue.

Posted 3 years ago

“Paid for express delivery and didnt receive. They ignored requests for information and a request to change delivery address meaning my dad didnt get a Christmas present! Still no response to request for refund”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you earlier via email to sort everything out!

Posted 3 years ago

“Excellent !!! There was a varied selection of affordable, interesting presents. each one received with shouts of joy and delight by the recipients. Just like Christmas used to be many years ago. Thank you!!”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“I love prezzybox. Lots of amazing unique gifts”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Good website with plenty of choices.”

Helpful Report

Posted 3 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 3 years ago

“Very efficient and hassle free service, no complaints!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“Very efficient service!”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

“Well, it worked for this granny: boy told me what he wanted, not very expensive. I dialled it up and it came in good time, post strike notwithstanding.”

Helpful Report

Posted 3 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 3 years ago

“Won't sbop here again. Paid Iver £7 for next day delivery and fit it the day after next day. Too late. I paid the extra as I needed next day.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order in time. We have issue for you a delivery refund.

Posted 3 years ago

“Very pleased with service. Gift was being sent to my own address. my mistake. Contacted Prezzybox and they sent it to the correct address. Very helpful.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“My grandsons present was delivered in superfast time. Excellent”

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Posted 3 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 3 years ago

“Very quick and easy process, good prices and item came in excellent condition with quick postage!”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Impossible to contact by phone when present wasn't delivered on time.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. It was busy time of the year and we were extremely busy. We have contacted you via email to sort everything out!

Posted 3 years ago

“1. Order was slow to be picked, packed and despatched. 2. Very badly packed causing the outer box to split and partially collapse - Chocolate bombs were all smashed! 3. DPD were extremely slow in delivering.”

Helpful Report

Posted 3 years ago

Hello Mike, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 3 years ago

“I ordered early December with guaranteed delivery for Christmas and it’s still not here. I appreciate Royal Mail have been on strike but this was planned so as a company you should have used an alternative courier.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have contacted you via email to sort everything out!

Posted 3 years ago

“Appalling. No updates and still waiting for a guaranteed pre- Christmas delivery.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 3 years ago

“Items were well packed and delivered within good time.”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

“Lots to choose from and great prices!”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“Well done.The order arrived before Christmas despite my late request and all gifts were very well received.”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,310 reviews