Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,294 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a personalised Christmas bauble for my daughter, she was really happy with it”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“A great gift which arrived promptly!”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“If i could put 0 stars I would. Absolutely appalling services, customer service is unresponsive. parcel never got delivered despite paying for faster delivery, this was due to 'technical issues' but i wasn't aware of this. took ages to get through to customer service for a refund. absolutely disgusting, worst company ever. I have never been so frustrated or disgusted by a company before. You should all be ashamed of yourselves.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We will make sure this would happen again in future

Posted 2 years ago

“Quick delivery, ordered on a friday & received the item the following Tuesday. Great item”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“The present was exactly what I needed, and the base price was cheaper than anywhere else I'd found (I paid extra for fast delivery), they had it dispatched exactly when they said they would and my secret santa was thrilled with it.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“I ordered on the 9th December and still not recieved my order!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“Beautiful and came really quickly”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Always pleased with products.well packed and quick delivery”

Helpful Report

Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Excellent novelty item, couldn't be used for everyday use but definitely a hit for Christmas day”

Helpful Report

Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“Terrible company. Product with personalised printing on it had half the face missing. Very slow to reply to emails and when they did they said they were sorry my item got lost in the post! It wasn’t lost, I received it but it was rubbish. Useless company. Read trustpilot reviews before using Prezzybox”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“Fantastic! My mother loved the gift. Very warm and comfortable. Above all, a very smooth delivery process also.”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“I was told I would get next day delivery but my delivery was 2 days late so very disappointed!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“ordered a Christmas present still waiting for it”

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Posted 2 years ago

Thanks for leaving a review! We are extremely sorry for the delay in delivering your order to you. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. Due to the tracking number, the parcel has been successfully delivered to you. Hope you are happy with the purchase. Sorry again for any inconvenience caused!

Posted 2 years ago

“Super little online shop. Brilliant present for the wife purchased. Will use again.”

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Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“Brilliant product - the only one on the market like it. Price was great and delivery very quick. Very well boxed up. I highly recommend Prezzybox- will be using you a lot more - Thank you so much 👍”

Helpful Report

Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“Great service and gift was excellent”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Very impressed Good prices, quality products, fast dispatch. Easy to use website & checkout process. Highly recommended - will shop here again for definite”

Helpful Report

Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Parents loved the gifts.”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“Good quality items. Bought these as stocking fillers and I've got to say they were a big hit. Delivery was 1 day late but due to the time of year I wouldn't complain about that and just grateful it arrived before Christmas. Would definitely use this company again.”

Helpful Report

Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Really cute bath melts, my sister in law loves them!”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,294 reviews