Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,305 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company. Product with personalised printing on it had half the face missing. Very slow to reply to emails and when they did they said they were sorry my item got lost in the post! It wasn’t lost, I received it but it was rubbish. Useless company. Read trustpilot reviews before using Prezzybox”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 3 years ago

“Fantastic! My mother loved the gift. Very warm and comfortable. Above all, a very smooth delivery process also.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“I was told I would get next day delivery but my delivery was 2 days late so very disappointed!”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 3 years ago

“ordered a Christmas present still waiting for it”

Helpful Report

Posted 3 years ago

Thanks for leaving a review! We are extremely sorry for the delay in delivering your order to you. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. Due to the tracking number, the parcel has been successfully delivered to you. Hope you are happy with the purchase. Sorry again for any inconvenience caused!

Posted 3 years ago

“Super little online shop. Brilliant present for the wife purchased. Will use again.”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Brilliant product - the only one on the market like it. Price was great and delivery very quick. Very well boxed up. I highly recommend Prezzybox- will be using you a lot more - Thank you so much 👍”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Great service and gift was excellent”

Helpful Report

Posted 3 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 3 years ago

“Very impressed Good prices, quality products, fast dispatch. Easy to use website & checkout process. Highly recommended - will shop here again for definite”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Parents loved the gifts.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“Good quality items. Bought these as stocking fillers and I've got to say they were a big hit. Delivery was 1 day late but due to the time of year I wouldn't complain about that and just grateful it arrived before Christmas. Would definitely use this company again.”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Really cute bath melts, my sister in law loves them!”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 3 years ago

“Still waiting for the card to be delivered Had to print off an email for the gift Far from ideal”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 3 years ago

“Surprisingly worked really well, the goals are a little flimsy, but worked well and was a lot of fun”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Took ownership of a logistics issue which wasn't caused by Prezzybox - get's my seal of approval!”

Helpful Report

Posted 3 years ago

Thanks so much for sharing your experience with us. We will do our best to make you as satisfied as possible with our services.

Posted 3 years ago

“Excellent choice of gifts for everyone”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

“Ordered with Prezzybox.com and paid extra for postage, nothing turned up for over a week. Wrote to them and waited 2 more days for a reply, said was a problem in the warehouse. Dispatched the items ordered and 12 hours later said 2 items were discontinued and not in my delivery. Asked for at least postage to be reimbursed and still no response in nearly a week. Very disappointing!”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have contacted you earlier via email to sort everything out!

Posted 3 years ago

“I ordered presents two working weeks before Christmas. The order wasn't dispatched by Prezzybox until 7 days later. It still hasn't arrived after two weeks so has missed Christmas and is of no use to me.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email with the resolution of this issue.

Posted 3 years ago

“Paid for express delivery and didnt receive. They ignored requests for information and a request to change delivery address meaning my dad didnt get a Christmas present! Still no response to request for refund”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you earlier via email to sort everything out!

Posted 3 years ago

“Excellent !!! There was a varied selection of affordable, interesting presents. each one received with shouts of joy and delight by the recipients. Just like Christmas used to be many years ago. Thank you!!”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“I love prezzybox. Lots of amazing unique gifts”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,305 reviews