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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rebecca Palmer
Verified Buyer
“Nothing arrived!! Late for Christmas and no response from customer service. Appalling.”
Helpful Report
Posted 7 years ago
Emily Trimby
Verified Buyer
“Ordered parcel on the 12th December, was assured it would be here by 18th at latest. Now it is the 21st and no sign of it. I called prezzy box and whistl who had no way of locating the parcel so now i go to Australia today missing multiple christmas presents for my family.”
Helpful Report
Posted 7 years ago
Lisa Webb
Verified Buyer
“Not received this product by the estimated date. Very worrying as tracking only offers that it has been dispatched.”
Helpful Report
Posted 7 years ago
Sara Leng
Verified Buyer
“The parcel I ordered for next day delivery didn’t turn up until 3 days later.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“It took 6 days to dispatch my order, ordered Tuesday, received an email the following Monday to say it had been dispatched, it’s now Wednesday and I’ve still not received it. Was meant for my daughters secret santa tomorrow which it has not arrived for :-(”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered gifts for work colleagues on the 12th December on the understanding they would be delivered within approx 48 hours however I have still not received the gifts and its now the 20th December and too late to give out the gifts as my last day at work is tomorrow. I know have £40 + worth of useless gifts assuming they ever arrive.”
Helpful Report
Posted 7 years ago
Lyudmyla Moyseyenko
Verified Buyer
“I haven’t received my order!!!i have to urgently buy different present!!!”
Helpful Report
Posted 7 years ago
Belinda Olang
Verified Buyer
“Arrived very late and had to get another gift in the meantime to compensate. Also your courier service- Hermes- not good, very rude and not helpful at all”
Helpful Report
Posted 7 years ago
Ian Corner
Verified Buyer
“Full of expectation but the delivery date has passed by and we still are awaiting for it to arrive. Where is it? The Royal Mail appear to have lost it. Very disappointed.”
Helpful Report
Posted 7 years ago
Diana Judd
Verified Buyer
“Bought item giant gummy bear had no email then emailed them 3 days later to be told out of stock but yet still took my money not very good now waiting for a refund pointless exercise”
Helpful Report
Posted 7 years ago
Carrie McCarthy
Verified Buyer
“Not received the package yet”
Helpful Report
Posted 7 years ago
Carla Rice
Verified Buyer
“It still hasn’t arrived and I ordered it on the 11th December”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered some socks for Christmas presents, delivery said 5 day then said could take a further 2 day because of the weather , understandable. Rang after about 10 days and asked when they would be delivered then was told there out of stock and none are coming in !!! As a disabled person I have somehow got to get into my town to buy different Christmas presents. Quick enough to take my money but failed to let me know there was out of stock.”
Helpful Report
Posted 7 years ago
Seika Ahmed
Verified Buyer
“I placed a order on the 09/12....a xmas present 🎁 there is still no sign of it”
Helpful Report
Posted 7 years ago
Audrey McAleenan
Verified Buyer
“I have been asked to write a review for items I have not yet received so no score”
Helpful Report
Posted 7 years ago
Emiley Davies
Verified Buyer
“Very slow dispatch and delivery, hard to get through on the phone and no information available on how to return unwanted items.”
Helpful Report
Posted 7 years ago
Paul Kombou
Verified Buyer
“Late on delivery and no apology. Terrible service.”
Helpful Report
Posted 7 years ago
Mihaela Chiriac
Verified Buyer
“I didn’t receive my order yet!!!!!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The date of arrival for my purchase came and went. Contacted them to find out that its out of stock, but they hadn't told me. I asked for a refund, and then was told, they did have one left and were sending it. At this point I am still waiting to receive it.”
Helpful Report
Posted 7 years ago
Hi Norman, Thank you for your review. We are very sorry that you had the wrong information given during your initial contact with us. We can see that your order has been shipped yesterday and can be tracked via the Hermes site using the code sent via email from our customer service representative. Our apologies again for this, Prezzybox
Posted 7 years ago
Yvonne Reay-Scott
Verified Buyer
“Its impossible to get through on the phone. I can't locate returns on your website. The Gin and tonic bubble bath had leaked and was empty on delivery and had spoiled the Poo Head game - you can see liquid spillage mark on picture. The bubble wrap costume was safe as it was wrapped in a clear plastic protective bag which was wipeable. Order no. 102318523.”
Helpful Report
Posted 7 years ago
Hi Yvonne, We're so sorry that your order has arrived in this state. Please can you let us know whether you would like the items resending or a refund issued via our social channels, via email - csteam@prezzybox.com or by calling 01827 839041 and we can get this arranged for you asap. Our apologies again, Prezzybox
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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