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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Penny Bayley
Verified Buyer
“I'm still waiting for my order to be delivered”
Helpful Report
Posted 7 years ago
Patricia Poynter
Verified Buyer
“Was given date for delivery that didn’t materialise and when I telephoned was told that delivery was now 2 weeks afternoon Christmas. No email to apologise. My daughter who was visiting went away with no present. Rubbish customer service!”
Helpful Report
Posted 7 years ago
Christine Lowe
Verified Buyer
“My order hasn't arrived yet ,suppose to have been dispatched on the 14/12 where is it ,if not here by Saturday I'm going to have to go buy something else not. Happy order number 102311650 c Lowe”
Helpful Report
Posted 7 years ago
David Young
Verified Buyer
“terrible service - clearly don't actually want feedback as you have so much to fix with distribution service”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I haven't rec'd my item or had any update on where it is or received a response to my enquiry. I'll be happier once I've received what I've paid for.”
Helpful Report
Posted 7 years ago
Patricia Malikebu
Verified Buyer
“I have yet to receive my order”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Still awaiting my delivery no updates given or info available”
Helpful Report
Posted 7 years ago
Jake Rowland
Verified Buyer
“Item was never delivered”
Helpful Report
Posted 7 years ago
Dino Birkenstock
Verified Buyer
“item was supposed to arrive between 12. and 16. of Dec, but didn't arrive until 18. It was supposed to be a secret Santa present for a work colleague and I looked pretty stupid not to have it on the 16th.”
Helpful Report
Posted 7 years ago
Jane Brittain
Verified Buyer
“Parcel due to arrive the 18-12-2017...still not arrived to date 21-12-2017. When I rang customer service I was told “if it doesn’t arrive or it’s late,just give a call and it would be refunded😤😤😤😤 I then explained it was a gift for my granddaughter for Xmas.. assistant almost expected parcel not to arrive on time!!! Very poor service.”
Helpful Report
Posted 7 years ago
LINDA SIMPSON
Verified Buyer
“IT HAS NOT ARRIVED !!!”
Helpful Report
Posted 7 years ago
Oscar Butterwick
Verified Buyer
“Still haven’t got the bloody thing yet ?!”
Helpful Report
Posted 7 years ago
IAN BRIGHT
Verified Buyer
“Gift never arrived”
Helpful Report
Posted 7 years ago
Beth Fegan
Verified Buyer
“I would absolutely not use your website again, you charge shipping without shipping the goods! Did not receive an update my item was not available to ship! The item the website let me purchase was also out of stock! Terrible customer service!!”
Helpful Report
Posted 7 years ago
Lisa Stone
Verified Buyer
“Still not received my order, your phone lines to busy, your email link does not work - disgrace. Still can't get hold of anyone to sort out a refund”
Helpful Report
Posted 7 years ago
Bethany Colbert
Verified Buyer
“Haven’t received my order”
Helpful Report
Posted 7 years ago
Lindsay Ganson
Verified Buyer
“I find it quite incredible that you are asking me to write a review when my parcel hasn’t even turned up!! Bad weather conditions and Christmas are a poor excuse - we are long past the bad weather, and you should allow for Christmas when you commit to delivering within a certain time.! I am hoping it will arrive today.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Still haven't received my order and was told give it anoyher few days, well since its xmas in a few days thats not ideal”
Helpful Report
Posted 7 years ago
Joanne Sloan
Verified Buyer
“I’ve not received my parcels yet did say Monday and I get we had snow but it’s now Thursday”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Haven't received order”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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