Login
Start Free Trial Are you a business? Click Here

Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Fozia Aksar
Verified Buyer
“My encounter with prezzibox was extremely disappointing. I ordered a personalised travel mug which arrived without the silicone lid. Prezzibox have continuously assured me that this is on its way, I ordered in October and still no sign of the lid. Appalling.”
Helpful Report
Posted 7 years ago
Hi Fozia, We are very sorry that your item arrived incomplete. We can see that a member of our team has tried to replace this several times with the supplier without any luck. Please be assured a member of our team will reply to your thread via email and get back to you with a resolution. Again our apologies, Prezzybox
Posted 7 years ago
Anonymous
Verified Buyer
“I still have no received my parcel. My little sister will be very disappointed that she doesn't have a Christmas present.”
Helpful Report
Posted 7 years ago
Anthony Tomkins
Verified Buyer
“Goods failed to arrive and customer services gave completely inconsistent accounts of what had happened to the goods. They gave the impression of “not giving a damn””
Helpful Report
Posted 7 years ago
Hi Tony, We're really sorry that your order failed to arrive and that you weren't happy with the level of service you received. We can see that a full refund has now been processed as your order was lost in transit. Our apologies again, Prezzybox
Posted 7 years ago
Samantha Gott
Verified Buyer
“Only part of my order has arrived and the email stated the whole order would be here by 18/12 at the latest. I’ve tried calling and all I get is a message stating the office is now closed got the option to leave a message and my order number but got a response of mail box is now full. So I’m still not much clearer to where 3 out of my 4 items I’ve ordered are. Not happy at all. #oneangrycustomer”
Helpful Report
Posted 7 years ago
Hi Samantha, We can see that your items were shipped on the 13th December and should be with you any day now. Our apologies for the delay on the items arriving we have been experiencing some delivery issues due to the bad weather and the busy time of year. Our sincere apologies for this, Prezzybox
Posted 7 years ago
Morgan Watkins
Verified Buyer
“I had ordered something for a secret Santa on the 11th, I had an email sent on the 12th saying it had been dispatched it's the 20th still hasn't turned up. So I'm wondering why did I pay £3.90 for delivery when it's taken 8 days so far to get here”
Helpful Report
Posted 7 years ago
Hi Morgan, We can see that your order has been shipped on the 12th December and should be with you in the next few days. Our apologies for the late delivery we are currently experiencing high levels of orders and also delayed shipment due to the bad weather last week. Again our apologies, Prezzybox
Posted 7 years ago
Anonymous
Verified Buyer
“I haven't received my order”
Helpful Report
Posted 7 years ago
Lily Ironmonger
Verified Buyer
“My parcel was meant to be delivered between the 12-15th of December this included me paying extra money to get my parcels before Christmas. Onnrhd site I can't track my order bit apparently it has been dispatched on the 12th so I don't know where it is. That is why I am kit happy with this company and I won't be ordering from it again.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered item on 11th December with a shipping estimate of 13th-16th December (Saturday), item was not dispatched until Friday after 5pm and indicated to me that Prezzybox didn’t care if the item turned up by 16th Brought this up via customer services and received a template response after the auto responder which didn’t address or acknowledge any of my points in my email”
Helpful Report
Posted 7 years ago
Angus Forbes
Verified Buyer
“I paid for next day delivery, it arrived 7 days late.”
Helpful Report
Posted 7 years ago
Andrew Gillings
Verified Buyer
“Still waiting for items to arrive, meant to arrive between 14th and 16th December. It’s the 19th now!!! So I can’t review anything apart from how horrendously badly you have estimated my delivey date!!”
Helpful Report
Posted 7 years ago
Ben Davis
Verified Buyer
“My item has not turned up ordered over a week ago”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I am still waiting for my order to arrive. Can't review a product I am still waiting for.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I'm still waiting for my delivery and have emailed about this and still not heard anything back the parcel was suppose to be delivered between 14th and 18th of December still nothing and no updates and can't track the parcel terrible service”
Helpful Report
Posted 7 years ago
Wendy Cranstoun
Verified Buyer
“Order placed 11th Dec. Delivery expected 15th - still nothing!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I wrote an email of complaint as soon as I got my order 102310876 personalized whiskey tumbler.there was a fault in the glass I was so disappointed I will have to point it out to the person as it will probably crack on first wash.I can't send it back no time for Xmas.I didn't receive a reply .you were recommended to me so disappointed. K”
Helpful Report
Posted 7 years ago
Jo Gilmore
Verified Buyer
“We haven't received our goods! Not impressed. I've had no feedback and it is 5 days late now.”
Helpful Report
Posted 7 years ago
Harry Hollis
Verified Buyer
“Parcel still hasn't arrived”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I still haven’t received my personalised mug that I was expecting today as given by you! The person who it’s for is here today and travelling back to Dubai tomorrow so not overly impressed as it was a Christmas present!”
Helpful Report
Posted 7 years ago
Edgar Walker
Verified Buyer
“The delivery waa estimated for the 16th latest, didn't arrive until 19th. No longer needed- sending back and expect full refund.”
Helpful Report
Posted 7 years ago
Aksen Karaalp
Verified Buyer
“Ordered it but received email a week later that said there is no product left in stock. A week later?”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request