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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Brooke Hayes
Verified Buyer
“I have not received my parcel??”
Helpful Report
Posted 7 years ago
Hi Brooke, As your item is personalised it is direct dispatch from the supplier and so we will need to contact them in order to find out where your parcel is. Please contact our customer services team via email - csteam@prezzybox.com or phone - 01827 839041 and they will be able to give you an update. Again our apologies, Prezzybox
Posted 7 years ago
Stephen Moriarty
Verified Buyer
“Well I still haven’t received my order yet so it’s not looking good...”
Helpful Report
Posted 7 years ago
Lee Clift
Verified Buyer
“Ordered this on the 10/12/2017 still haven't received it today 19/12/2017”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I paid £5.99 for next day delivery and it didn't come until a week later and when I emailed enquiring where my parcel was and if I could be refunded for my delivery charges, I was ignored.”
Helpful Report
Posted 7 years ago
Karl Booth
Verified Buyer
“not recieived my order yet ..........”
Helpful Report
Posted 7 years ago
Kirsty Grice
Verified Buyer
“I ordered the Bluetooth shower speaker and when the item came the box was ripped and battered. This js a Christmas prestent so I don't want to risk returning it incase it doesn't get here on time. Let's just hope the product works.”
Helpful Report
Posted 7 years ago
Cherry Allen
Verified Buyer
“I have still not received my order. The tracking system doesn't work after it has been shipped. You are emailing me asking how you did before I have even received it.”
Helpful Report
Posted 7 years ago
Bernie McCulloch
Verified Buyer
“Item has not arrived. This is my son's Xmas present to his father and he is extremely concerned it hasn't arrived & won't arrive in time for Xmas despite him ordering in time and paying for it from his own pocket money ( via my account). Very disappointed- not impressed How will this be rectified?”
Helpful Report
Posted 7 years ago
Claire Wilmott
Verified Buyer
“Not received my item yet and it wasn’t here in the dates it said and had to go get another gift not happy .”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Item not yet received”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My parcel was meant to be here by 15th Dec and as of yet still no sign of it! Shame they were secret Santa pressies for sat 16th....so no good to me now.”
Helpful Report
Posted 7 years ago
Jordan Shepherd
Verified Buyer
“Paid for next day delivery, order turned up over a week later. Shocking service, will not be using again.”
Helpful Report
Posted 7 years ago
Sabina Porter
Verified Buyer
“Asking for a review yet I still haven't recieved my items?! I've emailed them 3 times with no response and staff are very unhelpful on phone telling me to 'wait another day' Literally fuming and deserve a refund.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Still haven’t received it!”
Helpful Report
Posted 7 years ago
William Leigh
Verified Buyer
“Still not received product yet”
Helpful Report
Posted 7 years ago
Jennifer Scott
Verified Buyer
“My delivery date was between 12th-15th of December, it wasn’t until the 18th of December that I got an e-mail to say what I had bought was out of stock and My parcel hadn’t even been sent yet! It was meant to be for my work secret Santa and so I had to go out and my a whole new present as it took you so long!”
Helpful Report
Posted 7 years ago
Emma Hodgkinson
Verified Buyer
“I still haven’t received my order which was ordered on the 8th Dec. For a secret Santa gift which I now can’t give because it’s too late.”
Helpful Report
Posted 7 years ago
Jenni Venturi
Verified Buyer
“Placed my first order with you on a Sunday evening which was a birthday gift for my niece intended to be delivered directly to her. However, my payment and delivery details were taken via PayPal with no warning that this was the final step and there would be no opportunity to change. I noticed immediately and contacted your customer services who said it could be changed if it hadn’t been packed yet which was very unlikely as I’d just placed the order. Next thing I know I get an email saying my parcel has been dispatched. When I try to track it I can’t see which address it’s going to. I contacted customer services again to ask where it ended up going... I got a response a day later after the package had arrived to say the address hadn’t been changed. Actually pretty unprofessional message considering, please see attached. No apologies or explanation whatsoever. I paid for express delivery to still get it sent to the wrong address!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Goods were supposed to arrive by 14th Dec but still haven’t come. The party I needed them for had come and gone. Not happy.”
Helpful Report
Posted 7 years ago
Andrew Lee
Verified Buyer
“Delivery was 12 Dec to 15 Dec. Still hasn't arrived. (Today is 18 December.)”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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