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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Anonymous
Verified Buyer
“I have not recieved the parcel yet”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Hi there, I have yet to receive the parcel, although dispatched on 14/12. Perhaps a status update is needed at this stage.”
Helpful Report
Posted 7 years ago
Terence Edgell
Verified Buyer
“i still have nt received anything ????”
Helpful Report
Posted 7 years ago
Hi Terence, We are very sorry that your order hasn't yet been shipped. It was held back due to the eye mask being out of stock. We have now processed your other item to go through and will refund you fully for the out of stock item. If you would like any further updates please contact our customer services team via email - csteam@prezzybox.com or phone - 01827 83904. Again our apologies for this, Prezzybox
Posted 7 years ago
Anonymous
Verified Buyer
“Order not received, 3 days after it should.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Did not receive item, courier lost, new one was due to be received today not arrived. Poor service.”
Helpful Report
Posted 7 years ago
Anna Roberts
Verified Buyer
“My parcel hasn’t actually arrived”
Helpful Report
Posted 7 years ago
Gareth Meecham
Verified Buyer
“Item was estimated delivery 13th - 15th December. Did not receive until 18th December. Called and was told that delivery was estimated despite no mention of this at time of order and could not be tracked. Items arrived too late for sons birthday.”
Helpful Report
Posted 7 years ago
Grace Aitken
Verified Buyer
“STILL not received my order.”
Helpful Report
Posted 7 years ago
Mr W Vanerp
Verified Buyer
“still not been given an address to return an item to, what a joke.”
Helpful Report
Posted 7 years ago
Julie Cox
Verified Buyer
“Haven't received gift yet. Due latest 15th!!!!”
Helpful Report
Posted 7 years ago
Daniel Spooner
Verified Buyer
“My gift was apparently sent out last Tuesday and im yet to recieve it!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Arrived a day late so Xmas party had been and gone and no glitter lips......”
Helpful Report
Posted 7 years ago
Katy Atkinson
Verified Buyer
“Bought personalized dog walking socks. They were not personalised and socks arrived dirty. Far too expensive for a box and 3 socks”
Helpful Report
Posted 7 years ago
Daniel Travis
Verified Buyer
“So far I have not had a very good experience with dealing with prezzybox. I placed on order on 29th November. The delivery date was listed as between 06/12 - 11/12. I was informed, in my order confirmation, that I would receive an email when my order was dispatched. This did NOT happen. I then had to contact prezzybox customer services who told me my item was dispatched, despite no email confirming this. They advise me it should arrive by Friday (15/12/17). It is now 17/12/17 and needless to say the item has not arrived. Still no confirmation of what date it was dispatched. Just had to contact customer services again. Not impressed at all.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“the estimated delivery was wrong... my parcel arrived 2 days after estimated delivery by which time it was too late”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My order was meant to be delivered between Wed-Fri and did not show up until Monday.”
Helpful Report
Posted 7 years ago
Natalie Meaden
Verified Buyer
“I entered the incorrect delivery address as I paid via PayPal the delivery address is automatically selected and it selected my previous address. I emailed prezzybox as soon as I placed my order as on the website there is a option to change delivery address. I got a response the next day advising they have emailed the warehouse but as they were not back in until Monday it is likely my order will be sent out to the wrong address. I then email back advising I no longer live at that address and would not receive the order I also asked why they have an option on the website to change delivery address if this is not possible but did not receive a response from anyone. I then had an email stating my order was dispatched and I emailed asking what address it had been sent to and it had been sent to my old address. I again asked why they have the option on the website to change address if this is not an option and again I did not receive a response. I am so disappointed in your customer service and the communication between the department's in your company! I will never order from your company again.”
Helpful Report
Posted 7 years ago
Vickie Daymond
Verified Buyer
“It took over a week for my item to arrive, so my secret Santa gift did not arrive in time. It cost £4 for postage and you can’t even track your order. I left a voice message to chase my items, nobody called me back. Also I am still waiting for a reply from my email that’s I sent last week. Not even an offer to refund my postage as it didn’t didn’t arrive in the time scale they said it would. I would never use this company again.”
Helpful Report
Posted 7 years ago
MICHAEL STEVENSON
Verified Buyer
“10 not enough - so bad”
Helpful Report
Posted 7 years ago
Tom Tom
Verified Buyer
“I haven’t received anything yet ?”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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