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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Anonymous
Verified Buyer
“My item never got sent out for delivery so missed the important date i needed it for. Once emailed they sent out for delivery but i am awaiting delivery of my item.”
Helpful Report
Posted 7 years ago
Simon Cullingford
Verified Buyer
“9 DAYS SINCE ORDERING AND STILL NO DELIVERY!!”
Helpful Report
Posted 7 years ago
Mrs J C Cutts
Verified Buyer
“My order is still not here.I was told that it hadn't been dispatched in the first place,then i was told it was being sent by express delivery.No, haven't got it tried to ring and was told mailbox was full so couldn't leave a message.Was going to email then gave up I've ordered from Amazon instead at least I'll know I'll get it .”
Helpful Report
Posted 7 years ago
Kate E Edwards
Verified Buyer
“The packaging box for all my items was open in more than one place. The delivery man had to close it up but the items inside then had damaged packaging making my Christmas gifts look like second hand items which is a shame as the items themselves would have been great.”
Helpful Report
Posted 7 years ago
Taylor Oram
Verified Buyer
“Still haven't got the gift, estimated delivery was 13th -15th not very happy”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Made the order for my secret Santa on the 8th. The party was yesterday and the item is still nowhere to see. I had to buy another present last minute. The company blamed the snow when for the delay. Never use this website again”
Helpful Report
Posted 7 years ago
Heather Keys
Verified Buyer
“I ordered my item based on the delivery dates and the item did not arrive by even the latest date and as this was a last minite secret santa present was a issue i tried to find out where my item was by online chat and phone as tge website advises standard delivery is "tracked or untracket with Hermes couriers" which i was told over the phone it was sent normally royal mail and could not be tracked at all i am very angry as there is false advertising there was no mention of standard delivery being royal mail which is false advertising and my item was very late and i looked an idiot in front of my work colleages i will neverbuse thus company againnand am very angry to have paid £4 for a standard royal mail delivery that was very late”
Helpful Report
Posted 7 years ago
Sam Sleight
Verified Buyer
“Still waiting for my parcel. It was supposed to come on Monday and it's now Saturday. It says on the tracking that it was returned on Monday after being 'investogated'. Now I wouldn't have left this review if after I spoke to someone on Wednesday, they would have actually dealt with the issue like they said they were going to. She said she would email me straight away after she had spoken to 'dispatch'... Still not heard back from them. In fact, this email asking me to leave a review is the first email I've had from them since they confirmed my order! So still out of pocket and no parcel to date. It's annoying that I have to put a single star on this review to be honest. So annoyed.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My delivery hasn’t arrived yet! Was just about to chase it up when you sent this!”
Helpful Report
Posted 7 years ago
John Leadbeater
Verified Buyer
“Still havn’t got the items”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My delivery was 3 days late. I had ordered presents for friends on Wednesday 6th and was told that they would be delivered by Tuesday 14th at the latest, yet they weren’t delivered until Friday.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Was told item had attempted to be delivered 3 times to my work address (it is open from 730am- 630 pm) never received the item. Delivery notifications weren’t sent by email due to technical error. Full postage and item refund given. Which was fair but inconvenience was caused.”
Helpful Report
Posted 7 years ago
Julie Jones
Verified Buyer
“Rubbish ! Ordered a gift for Next Day del - shipped 2 days later . Complained to customer service. Their answer 'We're busy '. wTF !!! No offer of compensation , good will or even P&P refund - until I pointed out it was my legal right. No consideration for the little boy who didn't get his present. Footnote : You don't have a present - delivering business proposition if you can't deliver on the promise .close down before you ruin more special days”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“havent received order or confirmation email. received confirmation email after an email from myself. still no order forced to request refund. no correspondence in regard to item not received. appalling service”
Helpful Report
Posted 7 years ago
Neil Edwards
Verified Buyer
“Excellent website for something different or quirky but let down by their delivery service Yodel.”
Helpful Report
Posted 7 years ago
Tricia Power
Verified Buyer
“I didn't receive an email saying my order had been dispatched, so firstly I emailed and got replies including "It has been dispatched " , "It hasn't been dispatched, do you want to cancel your order?". I then phoned and was told that it would arrive that day. It didn't. It finally arrived today, and as it was for a Secret Santa tomorrow, I had already bought a replacement.”
Helpful Report
Posted 7 years ago
Harriet Donnelly
Verified Buyer
“I asked for the name in the book to be ‘Rosie’ and you sent a book to my niece for her 1st birthday with ‘Rose’ written all through it except for the 1st page where you printed ‘Rosey’. I am so disappointed and would like it to be re-sent with the correct name. If you would like photo-evidence I can send pictures. I was hoping to send another book to another friend’s baby as it is such a lovely idea but right now I am not sure!”
Helpful Report
Posted 7 years ago
Lisa Ottley
Verified Buyer
“Haven't received it yet”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Didn’t arrive in the time that I requested and have heard nothing from them”
Helpful Report
Posted 7 years ago
Lydia Mornington-West
Verified Buyer
“Over a week and I still don’t have any of my purchases. If they don’t come before Christmas this service is less than useless”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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