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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gemma Jones
Verified Buyer
“I delivery arrived due to out of stock items repeatedly over a week until I requested a refund, rang to ask how long this would take and was told maybe the items have now been dispatched and I would have to go out of my way to return them if they showed up and then my refund would take 5 days. Very unhappy with the whole service dispute previous good experience but will not use again sadly”
Helpful Report
Posted 7 years ago
Farjadth Shafiq
Verified Buyer
“Purchased an Eaton Mess Jug as a secret santa gift. The straw appeared damaged it looked like some vermin has been chewing on the tip... lucky it's for my manager. Can't wait to see her sucking on it.”
Helpful Report
Posted 7 years ago
Andrew Shurmer
Verified Buyer
“My gift has still not been received by it's recipient. Promised delivery was between the 12th and 14th of December. Very disappointed. How do I go about getting a refund?”
Helpful Report
Posted 7 years ago
Dillet Riley
Verified Buyer
“I still have not received my order. It was a secret santa and been waiting. Going to ask for refund...so disappointed”
Helpful Report
Posted 7 years ago
Emma Comber-evans
Verified Buyer
“Still not received item”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Wasn’t packed right, the name a star box was opened and damaged.”
Helpful Report
Posted 7 years ago
Mary Parsonage
Verified Buyer
“My order was meant to be here between 8th to 13th Dec. Still not here. Needed as work gift”
Helpful Report
Posted 7 years ago
Margaret I Doyle
Verified Buyer
“We havent even received the order yet latest should have been the 11th still not arrived now it is the 14th”
Helpful Report
Posted 7 years ago
Leah Oldrey
Verified Buyer
“I am extremely disappointed with the product and the delivery. It was meant to take 1-2 days to be delivered and instead took almost 2 weeks. The product I paid around £22 for is no where near worth the money and I will be sending it back as it was scuffed on the edges from where the delivery driver threw it Over my gate.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Both items I had order were in terrible condition. The book was yellow in colour ‘meant to be white’ with scruffed on bottom of pages. The box with a rose in, the plastic was opened and the box was damaged and dusty. I don’t know how could of gave these out as Christmas presents. Very unhappy and have requested a full refund which is taking ages”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I havent received my item yet! 7 days on, £4 postage for a small book & no tracking. Will be returning as a secret santa gift recieved too late”
Helpful Report
Posted 7 years ago
Lucy Johnson
Verified Buyer
“Tree was much smaller then described and show in picture not worth the money”
Helpful Report
Posted 7 years ago
Andy Dalby
Verified Buyer
“I have ordered goods that look very good, the problem is after chasing these goods that should have been with me on the 11th December latest I still have not seen anything. I have chased twice to be told they are on route and yet they are not here. These were purchased as Christmas presents but as they have not turned up I am having to look at other sites to fulfil this. First time on your site and most likely last time on your site”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Well I can't really write a review as my items have not arrived..”
Helpful Report
Posted 7 years ago
Miss E J Kilby
Verified Buyer
“My package was ordered 2 weeks ago but it still hasn’t come”
Helpful Report
Posted 7 years ago
Hi Emily, We can see that a member of our staff has now processed your order and put it through on express delivery to arrive with you as quickly as possible. We are very sorry that it was delayed, but due to an item you chose being out of stock it delayed the order being shipped. Our apologies again, Prezzybox
Posted 7 years ago
Paul Hewitt
Verified Buyer
“I have not received my order it is now overdue and cannot be tracked!”
Helpful Report
Posted 7 years ago
Hi Paul, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox
Posted 7 years ago
Anonymous
Verified Buyer
“What went right? My parcel never came. I rang up to ask about it and was told that it would be coming the next day, it didn't. I was then told that it had been lost in transit and that a new one would be sent on next day delivery, however, this never arrived either. Prezzybox, you have ruined Christmas.”
Helpful Report
Posted 7 years ago
Hi Emer, We're very sorry that you feel as though we have ruined your Christmas. We can see that a member of our customer services team has resent the previously lost item and it will be with you in the next couple of days. Again our apologies, Prezzybox
Posted 7 years ago
Anonymous
Verified Buyer
“Not good I have yet to receive my parcel!! May not even get it, not good customer service to help me out to get one eurher”
Helpful Report
Posted 7 years ago
Hi Sue, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox
Posted 7 years ago
Angela Edwards
Verified Buyer
“I have still not received the parcel which was dispatched last Friday with Royal Mail 48 very very disappointing”
Helpful Report
Posted 7 years ago
Oliver Lewin
Verified Buyer
“If my product ever turns up I might upgrade this to a two. £4 delivery is not ok for no tracking, no accountability and no interest when I asked where it was.”
Helpful Report
Posted 7 years ago
Hi Oliver, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. Our apologies again, Prezzybox
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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