Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gift hasn't arrived! Very disappointed and your live chat feature ignored any request i made to try and find out where my PAID for gift was.”

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Posted 7 years ago

“Never arrived!”

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Posted 7 years ago

“Ordered on 05/12 with estimated delivery 06/12 - 09/12 so just in time for my secret santa. Parcel turned up 13/12 and box was ripped and dumped outside my house in full view of pedestrians. Thanks a lot for making me have to go out and buy something else at the last minute.”

Helpful Report

Posted 7 years ago

“I haven’t received my goods yet! Several days late and required for a party tomorrow. No reply from Customer Services either. Very poor.”

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Posted 7 years ago

“Not received my order yet.. 4 days after the expected arrival.”

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Posted 7 years ago

“My order still hasn't been delivered, it is currently 3 days late and there is no way to track where it is.”

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Posted 7 years ago

Hi, We are very sorry that your item is arriving later than expected. Due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“I have still not received my gift was due between 7th and 11th December and nothing has arrived yet!!!”

Helpful Report

Posted 7 years ago

Hi Annette, We are very sorry that your item is arriving later than expected. Due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“I haven't received my order yet ...i can't track where is it exactly...they said delivery estimated the 9/12/2017..i don't have an idea where is it!not happy”

Helpful Report

Posted 7 years ago

Hi Wafa, We are very sorry that your item is arriving later than expected. Due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“I haven't received what I ordered as yet! Due to be delivered between 7 - 11 December (now the 14 December)”

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Posted 7 years ago

Hi, We are very sorry that your item arrived later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“I’m still waiting to hear where my parcel is after getting in touch. The shipping information advised that it would be delivered approx on the 7th to the 11th but no one has responded to my request to find out more information. Disappointed.”

Helpful Report

Posted 7 years ago

Hi Craig, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“I still haven’t received this item”

Helpful Report

Posted 7 years ago

Hi Charlotte, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“Still not received my item. Was supposed to receive it 2 days ago at the latest. Asked when I would receive it and was not told or given an exact time/date. Not happy at all”

Helpful Report

Posted 7 years ago

Hi Tabassum, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“I never received my items. I was asked to leave a feedback by an automated email which is sent after the estimated delivery date. My estimated delivery date was 5 days ago ☹️ And I still haven’t received my items.”

Helpful Report

Posted 7 years ago

Hi Elena, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“Ordered 3 presents on the 5th December said would be here by the 9th and what a surprise still not here and my order isn’t traceable not impressed at all!!”

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Posted 7 years ago

Hi Alysha, We are very sorry that your items are arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“i haven't received my order..........”

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Posted 7 years ago

Hi Alison, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“My parcel arrived very late and was for a secret Santa that I then couldn’t give on time, Therefore I had to buy another present in a rush on the day I will not order again from you I’m afraid as I was very disappointed”

Helpful Report

Posted 7 years ago

Hi Louise, We are very sorry that your item failed to arrive on time. Due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. Our apologies again, Prezzybox

Posted 7 years ago

“I have not yet received the goods I ordered on 5th December and heard nothing to say there is a problem”

Helpful Report

Posted 7 years ago

Hi Bernadette, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“I still haven't received my order, 10 days after I placed it and after saying it had been dispatched a week ago.”

Helpful Report

Posted 7 years ago

Hi Sarah, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. We can see that you have contacted our customer services team and they will do their best to get back to you as soon as possible in regards to your order. Our apologies again, Prezzybox

Posted 7 years ago

“I have still not had my order and have contacted you twice on the last 2 days with no response. Apalling customer service. Where is my order ?”

Helpful Report

Posted 7 years ago

Hi Judith, We are so sorry that your items haven't yet arrived. We can see that a member of our customer services team has replied to you and assured you that the items have now been dispatched and were delayed due to one item being out of stock. Our sincere apologies for this, Prezzybox

Posted 7 years ago

“Purchased a retro slushie maker with 3 left in stock. Got my Confirmation email and estimated delivery date. 3 days after the estimated delivery date I hadn’t heard anything in regards to my parcel being dispatched yet alone delivered. So I had to get in touch myself to find out where my parcel was, to find out the item was out of stock and one would not be delivered yet money was still taken. I have been told I will receive a refund but this has not happened just yet. I’m disappointed because this was supposed to be a Christmas present and if I hadn’t enquired, I may not have heard anything from prettybox leaving me with minimal time to buy a different gift”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,292 reviews