Login
Start Free Trial Are you a business? Click Here

Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Helen Wakenshaw
Verified Buyer
“Paid for next day delivery. Item didn't arrive until 2 days after that. Packaging was huge for what the item was - a tiny lip tin of lip gloss. Contacted the company via live chat. Incredibly unhelpful. When I asked about my rights as a consumer (apparently the weather caused delays to delivery), I did not get a reply and then a transcript of the unhelpful conversation was sent to my email. Complete waste of time and money!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered the personalised lighter as an xmas present it came and it was rusty and chipped. Rang customer service and they sent another however that one has came rusty and worse than the original. Rang them again and they offered me yet another replacement, which I have said no to as I don't want it to come rusty yet again! Instead maybe they check their batches.”
Helpful Report
Posted 7 years ago
Lisa Steele
Verified Buyer
“I haven to received my delivery.”
Helpful Report
Posted 7 years ago
Joe Stafford
Verified Buyer
“You’re asking for a review on something that I haven’t yet received, 3 days late 🙈”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Packaging of my item was unsatisfactory and when I contacted Prezzybox, the customer service was terrible”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Package still hasn't arrived and it's been 8 days now. I bought it for a secret Santa - it was supposed to arrive for last Wednesday and yet it still isn't here...”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Express delivery took 5 days and products were damaged (by what looked like crafting knives) when they finally arrived.”
Helpful Report
Posted 7 years ago
Michael Scott
Verified Buyer
“The parcels been delayed or lost so will need to repurchase to get it in time !”
Helpful Report
Posted 7 years ago
Stephanie Gormley
Verified Buyer
“I ordered my gift 10 days ago but still no sign of it. However, hoping it is here soon and looks nice.”
Helpful Report
Posted 7 years ago
Tracey Bouch
Verified Buyer
“I ordered a Christmas gift on 9th December and it still hasn't arrived. I need to post it on to recipient but they probably won't receive it until after Christmas now. It was a tree decoration for baby's first Christmas and I feel that the moment has been missed. I'm extremely disappointed.”
Helpful Report
Posted 7 years ago
Ashleigh Hepburn
Verified Buyer
“Absolutely awful customer service, still waiting for my delivery which was supposed to arive 4 days ago !”
Helpful Report
Posted 7 years ago
Alison Payne
Verified Buyer
“I'm still awaiting delivery of my order”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Pathetic customer service, no idea what was happening with my order and took the money and then have to wait 5 days for a refund Customer help gave information which was false and incorrect. Really bad experience and won't be taking very highly to friends and colleagues in future”
Helpful Report
Posted 7 years ago
Leslie Brook
Verified Buyer
“Ordered my package on Sunday 10th December. Paid for next day delivery - which apparently was Tuesday 12th? Package still hasn't arrived today the 18th December. I have received to date 3 emails saying Good News! you order is on the way, and including a tracking link. Also various emails from Customer Services and now one asking me to review my experience. So far 12 emails but still no parcel. What a shocking bunch of charlatans you are. You have my money you thieves, I don't have my parcel. NEVER again. Oh. and don't blame the time of the year, Amazon have delivered every package on date promised, usually next day. CROOKS! I enclose a photo of the empty space on my desk where there should be a parcel.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered my item over a week ago and I still haven’t received it. No updates or apologies on where the order is or when it will arrive.”
Helpful Report
Posted 7 years ago
Karen Smith
Verified Buyer
“Not received delivery 18/12/17”
Helpful Report
Posted 7 years ago
Pauline Mitchell
Verified Buyer
“Still no delivery”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I paid 3.99 for shipping within 2-4 days over a week ago and the item has still not arrived. I chose prezzybox specifically due to the fast shipping and they let me down. The present was for a party on Saturday which I then had to purchase a different gift from elsewhere. Over a week for shipping in this day and age is unacceptable - especially for an additional shipping cost.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Wouldnt give me the option of 0 star. Useless. Bought an item paid next day delivery. Turned up 3DAYS later. I emailed and did not receive a reply and still waiting. Not happy. Had to buy another gift and the one I order turned up broken. WASTE OF TIME!!”
Helpful Report
Posted 7 years ago
Matthew Hattersley
Verified Buyer
“Has not arrived- and is now over 14 days after the due date. And no one at Prezzy box seems bothered enough to reply to my messages.”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request