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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Anonymous
Verified Buyer
“It's been 72 hours and I still haven't had a reply from my last message! Now it's too late to provide a secret santa gift for my friend at work!!”
Helpful Report
Posted 7 years ago
James Morrison
Verified Buyer
“Order has been delayed for over a week, apparently because of "snow". Amazon etc. seem to be coping just fine though.”
Helpful Report
Posted 7 years ago
Richard Line
Verified Buyer
“I ordered two products on the 11th December and they still haven't arrived in 8 days! I rang Prezzybox on the 13th December and was told it had been dispatched only to get an email on the 15th saying it had just been dispatched. Four days later, it still hasnt arrived. You can imagine my disappointment.”
Helpful Report
Posted 7 years ago
Gaby Rock
Verified Buyer
“I’ve waited over a week for delivery? I’ve called up and have been told that tracking in unavailable however, I was emailed saying my delivery was on the road. Worst service ever. Would not buy again due to this.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Took ages to deliver after said it would be there in 4 days”
Helpful Report
Posted 7 years ago
Amanda Smith
Verified Buyer
“My order was 5days late this itself isn’t too much of a problem given the time of year, however when I tried to contact customer support it took 4attempts to reach anyone & her response was atrocious! Terrible customer service all round.”
Helpful Report
Posted 7 years ago
Jenny Hutton
Verified Buyer
“Not great, still haven’t received my product even though I ordered it well over a week ago for a secret Santa on Saturday and was told it should arrive by friday by a customer services rep on the phone. Will not be using again”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I still haven't received my package. Order over a week ago.”
Helpful Report
Posted 7 years ago
Chris Keogh
Verified Buyer
“My first time using Prezzybox and I am sad to say that my items have no turned up after over a week since ordering. The order was meant to be despatched last week. No phonecall, e-mail or notification of any sort and had to ring up to find out that it had not been dispatched. I was promised on the phone that my delivery would turn up on Monday but never did. I would never recommend this company, no matter how big or small your purchase is.”
Helpful Report
Posted 7 years ago
Hi Chris, Thank you for your review. We're so sorry that your items have failed to arrive on time we can see that a replacement order was processed today and will be with you this week. Again our sincere apologies for this, Prezzybox
Posted 7 years ago
Anonymous
Verified Buyer
“I needed it to be delivered for a certain date, unfortunately this didn’t happen and I had to buy a different gift as this was supposed to be a gift. Happy with the product just not the service.”
Helpful Report
Posted 7 years ago
Hi Sean, Thank you for your review. Our apologies that your item arrived later than expected. We are currently slightly delayed due to the bad weather conditions but we are trying to make sure everything gets out as quickly as possible. Thanks, Prezzybox
Posted 7 years ago
Francesca Phillips
Verified Buyer
“When ordering for a secret santa present, I was informed the estimated delivery should have fit my time frame. Not until I completed my order and payment was I made aware there were 2-3 extra days of delivery delays. Not only did my parcel not arrive before the time frame in which I needed it, it still hasn't, 4 days after the original delivery estimate.”
Helpful Report
Posted 7 years ago
Hi Francesca, We can see that your order was shipped on the 13th and will be with you any day. We are very sorry for the delay in your items getting to you we have had a few issues with our courier service. Our apologies for this, Prezzybox
Posted 7 years ago
Deborah Owens
Verified Buyer
“Order 3 pack of personalised beers... the packaging was shocking for bottles and arrived broken.”
Helpful Report
Posted 7 years ago
Hi Deborah, We're sorry to hear your items were damaged on arrival. If you would like a refund or the item resending please contact our customer service team via email - csteam@prezzybox.com or phone - 01827 839041. Thanks, Prezzybox
Posted 7 years ago
Ed Squire
Verified Buyer
“ordered an item from Prezzybox at least 2 weeks a go, I only placed the order as it said delivery within 2-3 days. I needed it within that time for my work secret Santa. Two weeks later still nothing, very poor. Certainly won’t be using Prezzybox ever again!!”
Helpful Report
Posted 7 years ago
Hi Ed, Thank you for your review. Your order was shipped on the 13th December and should be with you in the next couple of days. Our apologies for the delay if you would like any further updates please contact our customer services team on email - csteam@prezzybox.com, or via phone - 01827 839041. Our apologies, Prezzybox
Posted 7 years ago
Peter Armfield
Verified Buyer
“Expected delivery Tues-Fri... it's now the following Tuesday and still no sign of my order, e-mail to say please track your order and then to be told no tracker available on this item, and you expect me to write a review?! Shocking. I will be demanding a full refund, postage included.”
Helpful Report
Posted 7 years ago
Laura Smith
Verified Buyer
“delivery not on time”
Helpful Report
Posted 7 years ago
Melanie De Luca
Verified Buyer
“Expected delivery 13-18th Dec and it’s still not arrived?! No email or note on the tracking page to say there’s a delay?! It’s a Xmas present and I need it for the 21st!”
Helpful Report
Posted 7 years ago
Pack2go Aps EE
Verified Buyer
“we never recive the package ?”
Helpful Report
Posted 7 years ago
Kirsty Lockwood
Verified Buyer
“It hasn’t arrived! :(”
Helpful Report
Posted 7 years ago
Hi Kirsty, We are so sorry that your item has yet to arrive. Due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. It was shipped on the 14th and will be with you in the next few days. Again our apologies, Prezzybox
Posted 7 years ago
Bhavnisa Chauhan
Verified Buyer
“Unfortunately I cannot comment on the quality of the gifts, as they have not arrived yet. Despite an estimated delivery date of 12th to 15th December. I emailed customer services, and at least did get a swift response. However the response was only able to advise that there is no way of telling where the delivery could be as it is not tracked and requested a few more days patience. While a lack of tracking information may be true with regards to Royal Mail, I imagine that you (or your partner agencies) would have a record of whether or not the parcel has even been dispatched yet..? I understand that things do take a bit longer at this time of year. Maybe you could have a more realistic delivery date on the website for your products? This might enable customers to make an informed decision about whether what you have advertised is in fact the best choice for a birthday gift, rather than leaving me hanging after the money has been spent.”
Helpful Report
Posted 7 years ago
Maja Gliguroski
Verified Buyer
“I haven’t received my order. I was sent the email to let me know that it was dispatched twice but I still not received it or got an email to say that it should have arrived.”
Helpful Report
Posted 7 years ago
Hi Maja, Your order was shipped on the 14th December and will be with you in the next few days. Due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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