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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lynn Minton
Verified Buyer
“The slippers I ordered where one size but absolutely enormous! I had to return them as my husband would not have worn Unicorn slippers. The cost of return was expensive.”
Helpful Report
Posted 9 years ago
Alison Mcintyre
Verified Buyer
“I ordered a bottle of vodka for my son's 21st and at £38 I was expecting a better present. Firstly I paid extra for it to arrive in a gift box which looked lovely however it arrived in a plain gold bottle bag. The vodka bottle I could have made a sticker and put my son's name on it. What the vodka will taste like I don't know .Poor standard and will not order again from company. Now waiting on gift box to arrive as I complained and was told it was a mistake at factory and they will send a gift box out.”
Helpful Report
Posted 9 years ago
June Grace
Verified Buyer
“Requested a Christmas cake in a tin. When it arrived it was VERY VERY small and was a christmas cake MIX not a cake. Very Disapointing.”
Helpful Report
Posted 9 years ago
Hi June, Thank you for your feedback. We're sorry to hear that you're unhappy with your item. We do provide the dimensions for our products on the website to avoid any disappointment. It does state in this products description that the cake comes as a mix, which requires baking. We have, however, passed your comments over to our team to see if we can make this information more noticeable on the page. Thank you, Prezzybox.
Posted 9 years ago
Sheila Quinn
Verified Buyer
“ordered a few things for Christmas presents but they omitted 2 things from parcel. I ordered 3, and 3 were on invice but only i received After emailing them, they were sent a few days later”
Helpful Report
Posted 9 years ago
Hi Sheila, Thank you for your email. We're so sorry to hear that some of your items were missing, but pleased to hear this issue has now been resolved for you. If you have any other queries or concerns, please don't hesitate to contact our Customer service team on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
Vicky Wildin
Verified Buyer
“Haven't received the goods yet so can't score higher!”
Helpful Report
Posted 9 years ago
Good Afternoon Vicki, Thank you for your feedback. We're sorry to hear that your items haven't arrived with you yet. We have checked the tracking for your order and it appears that your order was delivered on 19/11. We have emailed you directly in order to look into this further for you. Hope this helps, Prezzybox.
Posted 9 years ago
Mark Warner
Verified Buyer
“Sent wrong item despite invoice saying the right order”
Helpful Report
Posted 9 years ago
Good Afternoon Mark, We're sorry to hear that the wrong item has been sent. We have now emailed you directly regarding this so that we can get the correct item sent to you immediately. Once again, please accept our sincerest apologies that the wrong item was sent. Thank you, Prezzybox.
Posted 9 years ago
Kirsty Oates
Verified Buyer
“The product was chipped and faulty when I received it. However, customer service were quick to reply and deal with the issue.”
Helpful Report
Posted 9 years ago
KAY EARITH
Verified Buyer
“Anchor butter is offering prizes for purchasing their product, they say you have won a £5 gift card..., we then go to your site and try and pick a prize for £5,,,, WHICH I did and to receive the prize I had to pay £3.95 postage, so my prize is worth £1.o5... It is a twist. Kay Earith”
Helpful Report
Posted 9 years ago
Charlie Powell
Verified Buyer
“good website but package was chucked over the gate (glassware) ridiculous”
Helpful Report
Posted 9 years ago
Good Afternoon Charlie, Thank you for your feedback. We're really sorry to hear that this has happened. Our Customer service team is aware of the situation, so please rest assured that the issue is currently being looked into with our couriers. Thank you and once again, please accept our sincerest apologies for any inconvenience caused by this. Kindest regards, Prezzybox.
Posted 9 years ago
Philippa Powell
Verified Buyer
“I ordered small book as a fun extra birthday gift and followed up with a quick email to ask if dispatch was likely to be same day. I received a brief reply to say no, 'what with the time being 15.16'. However the book did arrive the next day after all - before the email confirming dispatch was even sent. Book was tiny - about 3 inches square - and p&p at £3.95 was ridiculously expensive.”
Helpful Report
Posted 9 years ago
Hello Philippa, Thank you for your feedback. We're sorry to hear that you're disappointed with the service we have provided. We do offer dimensions for all items which we sell, which can be seen in the product description sections of the website. £3.95 is the cost of our standard delivery service - and our cost of delivery will remain the same, regardless of how many items are on the order. Hope this helps. Thank you, Prezzybox.
Posted 9 years ago
Alfred Margett
Verified Buyer
“Disappointed when the advert said a Christmas Cake in a tin, when all it was was a tiny tin containing the ingrediants for a tiny cake. Please do not contact me again as I will not be purchasing anything from your company.”
Helpful Report
Posted 9 years ago
Anthony Applegarth
Verified Buyer
“Item ordered came damaged so was sent another. The second also came damaged. Not very impressed as it was a gift. was refunded postage costs but lost out on voucher i used as nothing was compinsated for that!”
Helpful Report
Posted 9 years ago
Good Morning Anthony, Thank you for your feedback. We're sorry to hear that your item arrived with damaged packaging twice. Our team have refunded the full amount paid for the order as an apology for this and do not require the items to be returned, so please feel free to also keep these as a gesture of good will. Once again, please accept our apologies for any inconvenience caused by the damaged packaging. Thank you, Prezzybox.
Posted 9 years ago
Sharyn Thompson
Verified Buyer
“Still waiting for my order to be delivered, although item ordered well over a week ago and money taken from my account on 11th November. Getting concerned over non appearance of item”
Helpful Report
Posted 9 years ago
Good Morning Sharyn, Thank you for your feedback and please accept our apologies that you are yet to receive your order. Our Customer services team have now emailed you directly in order to address this issue. Hope this helps and once again, please accept our apologies for any inconvenience caused by the delay. Thank you, Prezzybox.
Posted 9 years ago
Caroline Martin
Verified Buyer
“I ordered 3 items for my nieces, two of which turned up plus a third that was incorrect. I telephoned Prezzybox who helpfully said they would send the correct item and apologized for the inconvenience. I duly received the correct item a few days later, unfortunately the packaging surrounding the item was too thin to protect the product so it was squashed and bent. I phoned once again and was told that they would send a replacement. I suggested that they pack the item in a more robust package which they agreed. I am still waiting for it to arrive... The products are good but the Prezzybox packaging is poor and therefore the items are generally damaged on arrival.”
Helpful Report
Posted 9 years ago
Lennie Fawcett
Verified Buyer
“I ordered a map jigsaw and nowhere did it say that it was not available in Scotland. So I wasted time and money booking and paying postage for nothing. very irritating.”
Helpful Report
Posted 9 years ago
Fiona Dinning-Cole
Verified Buyer
“Was pleased with my product but disappointed that my call I made to Prezzybox regarding whether a film came with the camera, she told me she would come back to me but she didn't. Gifts arrived fine.”
Helpful Report
Posted 9 years ago
Imogen Miller
Verified Buyer
“I wasn't terribly happy with the quality of the product I purchased for the price I paid. I later found the same item for 30% lesss on a competitor website. On top of that, this item was not under offer on the competitors site whereas it was on Prezzy Box! I feel the competitors price reflects the quality to expect.”
Helpful Report
Posted 9 years ago
Good Afternoon Imogen, Thank you for your feedback. We're sorry to hear that you're not happy with your item. You can return this to us as unwanted if you no longer require it. You can view our returns procedure here: http://www.prezzybox.com/about/returns. If you need any further assistance, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 9 years ago
Tina Roberrs
Verified Buyer
“I have given poor as a rating because I contacted prezzybox regarding being signed to a contract although the promotional details state you can try for £1 no mention of contract even in small print! I just wanted to try! The adviser stated that i could cancel at anytime but I didn't want a contract! I never heard from them again! I just wanted to try it! Not asking much!”
Helpful Report
Posted 9 years ago
Good Afternoon Tina, Thank you for your feedback. We're not sure this review is intended for us - We don't offer contracts of any kind. We have located your order but have had no correspondence from you. Thank you, Prezzybox.
Posted 9 years ago
Miles Plumley
Verified Buyer
“Only bought a few items but everything I got looked good on the website but in reality turned up as a little cheap... a little small... and a little disappointing quality wise.....”
Helpful Report
Posted 9 years ago
Victoria Tennent
Verified Buyer
“I had no yet received my goods ordered last week”
Helpful Report
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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