Prezzybox Reviews

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I got were so so much smaller than i thought and looked in the photo, For what i paid it was a rip off”

Helpful Report

Posted 9 years ago

Hi Holly, thank you for your message. We are so sorry to hear you are not happy with your order. We do provide size dimensions in the description of most of our products to avoid any disappointment. We will however take your feedback on board and pass it on to the relevant team. Regards Prezzybox

Posted 9 years ago

“Still waiting for an item that should have been here for the 9th of december! It still hasn't arrived.”

Helpful Report

Posted 9 years ago

Hi Michael, Sorry to hear that you have not yet received your order, have you tried contacting our customer service team on csteam@prezzybox.com or by telephone on 01827839041 they will be able to track your order for you. Kind regards, Prezzybox

Posted 9 years ago

“Service wasn't bad which is the reason for 2 stars. The personalised clock is tiny when it states it is a wall clock, got to be the smallest wall clock I've ever seen, very disappointed in this product, also the Spa lights came only in a box of 2!!! picture on web site VERY misleading and only in the small print does it state pack size, again very disappointing need to sort out descriptions and product size more clearly, will NOT be using this site again!”

Helpful Report

Posted 9 years ago

Hi Clair, Thank you for your kind comments regarding our service. We are very sorry to hear you are dissatisfied with your items, if they are unwanted items there is an option on your delivery note to return them that you can use, alternatively you can contact our customer service team on via http://www.prezzybox.com/Thread/NewThread or by telephone on 01827 839041. We have noted your comments regarding descriptions and imagery on site and will endeavour to change this as soon as possible. Thank you for your review. Kind regards, Prezzybox

Posted 9 years ago

“One of the items I received(knit your own beard) is of no use as not enough wool is given to actually complete the task. I assume other gifts work that I got for Christmas, time will tell. I gave the two star as they obviously do not check the items they are sending to customers. I'm an experienced knitter and undid and redid a couple of times to try make it work.”

Helpful Report

Posted 9 years ago

Hello Karen, Really sorry about this. We sell lots of these and I don't think we've had a lot of complaints about it as a product but maybe the users don't actually knit it. We'll certainly draw our buyers attention to the issue. If you'd like to return the item as unsuitable then that's fine. Please just let a member of our team know on http://www.prezzybox.com/Thread/NewThread. Kind regards, Zak

Posted 9 years ago

“Still haven't got my order!”

Helpful Report

Posted 9 years ago

Hi Lindsey, Have you contacted our customer service team - csteam@prezzybox.com or alternatively call them on 01827839041. Thanks, Prezzybox

Posted 9 years ago

“Some how my last name got put with the person it was a gift for first name and it did not go down well with them. Should have had it sent to me first but could not fault the actual item”

Helpful Report

Posted 9 years ago

Hi Sally, We are very sorry for the mix up of the names and hope that it didn't cause any offence. We are pleased that you were happy with the item and hope that you shop with us again in the future. Thanks, Prezzybox

Posted 9 years ago

“Get given the wrong dates when parcel arrives. I call up ask when it will and they tell me a date and still does not arrive.”

Helpful Report

Posted 9 years ago

Hi Elisha, We are very sorry that your order hasn't been delivered on the date specified. Our customer service team will do everything they can to ensure that it gets to you as quickly as possible. Thanks, Prezzybox

Posted 9 years ago

“Was given a date for the items I ordered, they didn't arrive until 2 days later (on a Sunday). I wanted them for presents on a weekend away, disappointed that I had to go out and buy something else. Items sent back”

Helpful Report

Posted 9 years ago

Hello Kris, We are sorry that your order was delivered late. Sometimes this happens at this time of year but that's no excuse. By way of an apology please accept this £5 gift voucher which can be used on the site at some point in the future. Voucher Code: PVEEKVJBPU If we can offer any further assistance please do not hesitate to get in touch. Kind regards, Zak.

Posted 9 years ago

“Took forever to arrive and in the end it was too late for the Christmas Secret Santa party. Had to pay postage to get it and then pay postage to return it. Not good customer service.”

Helpful Report

Posted 9 years ago

Hi Amy, We are very sorry for the late arrival of your order and that you then had to pay twice for postage. We always aim to get orders sent out as soon as possible. Prezzybox

Posted 9 years ago

“The delivery and quality of the actually tankard was good. However the size of the inscription on the tankard is considerably different to what is shown on the image when originally purchasing this item. I was really excited to give this present to my brother for his 30th and was really disappointed to see the finished result as it was so different in size to what I thought I was buying. I wanted to order more from prezzybox as its Christmas for my family, but as I was so disappointed with my first order I didn't want to risk it again. I won't be using press ox again as I felt I waisted my money.”

Helpful Report

Posted 9 years ago

Hi Katie, thank you for your comment. We are very sorry that the item you ordered wasn't exactly how you had expected it to arrive. Because it is a personalised item it is sent directly from the suppliers warehouse and therefore we have no control over the finished item. We also apologize that this has led to you not wanting to shop from us again and will take steps to ensure that this particular product is exactly how it is advertised. Prezzybox

Posted 9 years ago

“Sadly it turned up later than the delivery time and was broken.But the customer service was good when I called.No replacement could be sent as it was out of stock so will be given a refund ,but not yet got this but early days.”

Helpful Report

Posted 9 years ago

Hi Pat, We are very sorry that your item arrived late and that it was damaged upon arrival. We hope that your replacement is now with you, if not please contact our customer services who will happily chase it for you. Thanks, Prezzybox

Posted 9 years ago

“Your pricing on the website is a lot to be desired as it is net price (exc. VAT) and it is not clear that is your pricing methodology is structured this way”

Helpful Report

Posted 9 years ago

Hi Darren, Thank you for your comments, the pricing on the site includes VAT. Can you give us an example of what VAT was added, we noticed you used a voucher, this doesn't deduct off delivery, and our order invoicing will split the VAT. However there is no extra cost as to what is displayed on site or as to what you pay through checkout. We hope this has resolved the issue for you. Kind Regards, Prezzybox

Posted 9 years ago

“I was happy with the quality of the items I received, but the order arrived two working days (after a weekend) after the estimated delivery date range which was disappointing as this meant that I couldn't use the present for the event which I bought the present for.”

Helpful Report

Posted 9 years ago

Hi Johanna, We are very sorry that your order didn't arrive on time meaning you couldn't then take them to the event that they were intended for. We aim to get all orders out as soon as possible and apologize that it was later than expected. Thank you for your comment, Prezzybox

Posted 9 years ago

“Item was not packaged correctly and had leaked”

Helpful Report

Posted 9 years ago

Hi Joshua, So sorry to hear that your item hadn't been packaged very well. Our customer service team can replace your item as it leaked if you could contact them on csteam@prezzybox.com or via telephone on 01827893041 they can help resolve the issue. We've also passed on your comments to our delivery warehouse regarding packaging. Kind regards, Prezzybox

Posted 9 years ago

“The product was fine, just as shown on line but the experience was poor. I wasn't able to choose the design I had to have whatever they decided to give me in the warehouse so that is a 0 out of 10. Then the pricing was purposely confusing. VAT was added at the last moment so the product was more expensive than advertised and I might as well have bought from a different seller where \i could have chosen the designs I wanted. Overall a very disappointing service.”

Helpful Report

Posted 9 years ago

“Ordered a personalised cat calendar, it arrived quickly but only the first name was printed not the surname as pictured on the website. Contacted prezzy box who suggested I send them photos of the pages where the surname should be present (making me feel like I needed to have proof and that my word was not good enough) Once I did this they said they would send out a replacement, but it was only after I proved to them that I was not a liar that anything was done to rectify the mistake. Won't be using prezzybox again.”

Helpful Report

Posted 9 years ago

Hi Wayne, thank you for your comment. We apologize if you felt as though you needed to prove that your item was incorrect. We usually ask for photographs to then send onto the suppliers to that they can improve their product and rectify any issues. Again we are sorry if this offended you, it was in no way intended to. Prezzybox

Posted 9 years ago

“The items i bought were expensive so i expected them to be good quality. I found the chocolate pizza to be not very special and the birthday book also poor quality for the price.”

Helpful Report

Posted 9 years ago

Hi Jayne, We are very sorry that you weren't 100% pleased with both of your products. Our chocolate pizzas are one of our best sellers and a firm favourite in the office so we are sad to hear that you weren't over the moon with it. We constantly review our prices and try to be as affordable as possible. Again our apologies! Prezzybox

Posted 9 years ago

“First of all i was unable to personalise the object, kept thinking i must have to put the details in on the next page but even after completing the purchase nothing came up. Had to wait from friday evening to monday morning to cancel that order. They fixed the website and i reordered perfectly but then decided there was a nice jewellery making set for my great niece, added it to my basket, checked out, then found out a few days later that i had been charged £3.95 delivery for the jewellery set as it came from an outside supplier. To top it all it tracked at the wrong amount at Quidco. Grrr”

Helpful Report

Posted 9 years ago

Hello Valerie, Really sorry about this. It sounds like you've had a bit of a nightmare. Our apologies! Please email a member of our Customer Services team on http://www.prezzybox.com/Thread/NewThread and they'll be able to refund you the £3.95 delivery fee. Many thanks, Zak.

Posted 9 years ago

“Ordered 3 items, 2 were as requested but unfortunately a "grow your own christmas tree" was mistaken/replaced by a "grow your own brussel sprouts", i suppose they are similar so an easy mistake to make!!!!!”

Helpful Report

Posted 9 years ago

Oh no Sandra! Really sorry about this. I think one of our little picking Elves must have picked up the wrong item. Don't worry - we'll be cutting their rations of gruel as a punishment. Anyway, would you like us to swap the item for the correct one for you? If so, please email a member of our team here (http://www.prezzybox.com/Thread/NewThread) and we'll be able to get that sorted for you. Many thanks, Zak.

Posted 9 years ago

“ordered 3 things and only two arrived. Have been in touch and been assured the other one will be sent but I still have not received it. As a result I have missed giving my sister in law her birthday present. Not pleased”

Helpful Report

Posted 9 years ago

Hello Sam, We're really sorry about this. It would appear that there was a picking error at our Warehouse. Unfortunately this does happen from time to time, but that's no excuse. Please let us know if they item does not arrive and we can track it with the couriers. By way of an apology please accept this £5 gift voucher which can be used on the site at some point in the future. Voucher Code: ETBVMBTYDN Many thanks, Zak.

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,290 reviews