Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not recieved my package yet”

Helpful Report

Posted 9 years ago

“Two out of three items - the chocolates were broken possible in transit, one the `perfect match”

Helpful Report

Posted 9 years ago

“Parcel did not arrive in time. Delivery date was between 15th-17th. Did not arrive until the 19th”

Helpful Report

Posted 9 years ago

“Not very happy with the device as I order two present for Christmas and only one of the presents was in the box. Still waiting on the other present to be delivered after I spoke to a team member and explained the situation.”

Helpful Report

Posted 9 years ago

Hi Danielle, We are very sorry that your items did not come together. We can see that the Ninja Wallet has now been sent out as a replacement and should be with you in the next few days. Again our apologies for the inconvenience, Prezzybox

Posted 9 years ago

“Bad quality item needed returning and they won't send me a return form until I've proven it, when their returns window is only 14 days. By the time I've sent them photos etc. it'll be too late to send it back. Terrible customer services”

Helpful Report

Posted 9 years ago

Hi Lucy, We are very sorry to hear that your item was broken upon arrival. You can email the photographs directly to our customer service team - csteam@prezzybox.com and then they will be able to action the refund asap. Again our apologies, Prezzybox

Posted 9 years ago

“When I placed my order week ending 11th December I was expecting it between 14th and 16th December and as yet I have not received it. I am expecting this before Christmas eve and I am rather disappointed with the service. I have used it in the past but not had this experience before.”

Helpful Report

Posted 9 years ago

Hello. Unfortunately your item is directly dispatched from the supplier so it does not come from our warehouse. We can get in touch with the supplier to find out an approximate date of delivery if you wish. Please email our customer service team - csteam@prezzybox.com for an update. Thanks, Prezzybox

Posted 9 years ago

“I was just about to Email you. There is a spring and metal contact plate missing from the battery holder. It is imposssible to use batteries.. How do I return these lights? I really wanted them for my bathroom for Christmas, I even made them tiny little red felt hats with white bobble to make them look Christmassy. I also do not like the miniature radion. There is no where to put earphones in. I was hoping to use it in hospitall when I am in. Look forward to hearing from you soon. Merry Christmas Happy Hogmany Anne Marie”

Helpful Report

Posted 9 years ago

Hi Anne, We are very sorry that the items were broken upon arrival, it sounds as though you had gone to a lot of effort to make each individual hat and we apologize! Please email our customer service team - csteam@prezzybox.com or 01827839041 and they will be able to discuss a refund or replacement with you. Thanks, Prezzybox

Posted 9 years ago

“The main reason I ordered from this website was for a superman cape towel for my dad's Christmas present (ordered over 2weeks before xmas). I wasn't informed it was out of stock, instead I received my parcel with a dispatch note which didn't include this item at all, as if I'd never even ordered it. I had to call and email to find out what was going on. Never received it - I was refunded but should have been informed before buying.”

Helpful Report

Posted 9 years ago

Hi Louise, We are very sorry that the item you wanted was out of stock. This unfortunately sometimes happens where the stock isn't updated quickly enough. We apologize that you weren't informed of this before receiving your order this is something that we are working on. Again our apologies for the inconvenience caused, Prezzybox.

Posted 9 years ago

“The product I had ordered was similar but not as advertised. I had ordered the edible eyes as a cheap little stocking filler for someone but when it arrived it was edible disguises so not as shown. As it was so cheap I haven't bothered sending it back but probably wont use the site again. On a positive note the other items were fine and it arrived promptly.”

Helpful Report

Posted 9 years ago

Hi Darren, we are very sorry that the item you received you were not 100% satisfied with. We try to advertise everything exactly how it is so not to disappoint customers. Thank you for your review, we will look into this particular product. Thanks, Prezzybox

Posted 9 years ago

“My order never arrived and although prezzy box were quick to respond and send my itiems again some were missing. So I have paid for things I have never received and now Im finding it hard to get a re-fund for these itiems. Not impressed”

Helpful Report

Posted 9 years ago

“Hardly any sand or shells, pretty disappointed if I'm honest. The bottle is good and idea is great just a shane the product doesn't live up to how lovely it could be”

Helpful Report

Posted 9 years ago

“I've ordered from you before and it was fine. This time no one was in to take the parcel. Went to pick it up from Royal Mail and it is broken. Note sure if it was broken when sent from you or Royal Mail have broken it.”

Helpful Report

Posted 9 years ago

“The customer service team are quick to respond but the hope is that you won't have to contact customer service. My delivery didn't arrive and so the dept were quick to redeliver but when it finally arrived the main item In the delivery was broken and in pieces. I was then instructed to send the item back 3 days before Christmas. Ultimately it was all a bit disappointing and I would be very reluctant to use the service again.”

Helpful Report

Posted 9 years ago

“Didn't arrive in time for when I needed it so a complete waste of money. Delivery was a full week, if I had known that I definately would have ordered it elsewhere!”

Helpful Report

Posted 9 years ago

“I haven't received my order yet and it's been nearly 2 weeks”

Helpful Report

Posted 9 years ago

“I phoned to see if the item was in stock and told yes and would be dispatched only to be told 4days later it wasn't after buying batterys”

Helpful Report

Posted 9 years ago

“Didn't arrive when predicted....to date 12 days later...still no show”

Helpful Report

Posted 9 years ago

“Not sure who you are using for delivery, but the last tracking update i got was on the 10th of December saying 'Courier received', it is now the 18th and I've only received 1 of the 3 items I ordered. Spoke to customer services of the 15th stating they will contact the couriers... haven't head anything since. Quite frankly poor, why didn't you just post all the items in one box?”

Helpful Report

Posted 9 years ago

“I haven't received my order as yet so I am not sure why I should be reviewing an order not received. Order was placed on 8th december and still have not received it, 16 December. On emailing customer services, I was told that the courier had incorrectly routed my order and is now on the way to me. The courier is Hermes and on ordering from another online shopping site I had exactly the same experience with the same courier. I don't say prezzy box is the problem, but I think you might want to look at changing the courier Hermes.”

Helpful Report

Posted 9 years ago

Hello Bridget, Thank you for your message. The item is at the Hermes depot so hopefully will be out for delivery today. I'll actually escalate this with Hermes and ensure that they get it to you ASAP. If it doesn't arrive today/tomorrow, then please let a member of our team know here - http://www.prezzybox.com/Thread/NewThread - and we shall be able to send out an replacement. Kind regards, Zak.

Posted 9 years ago

“Delivery driver threw the parcels over the gate, in which it was raining so box got wet so did the contents! Not happy”

Helpful Report

Posted 9 years ago

Hello Hayley, We are really sorry about this. It's not on. We shall escalate the issue with the couriers and inform them of the drivers behaviour. Once more I apologise. Zak.

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,290 reviews