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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Anonymous
Verified Buyer
“Jelly bath was rubbish, didn't have desired affect and didn't wash away easily”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I still haven't received my day out tickets and was informed they'd be with me by Xmas??”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Fist time I have used this site and was very disappointed . I ordered my item and paid the extra fee for next day delivery. But when I called to check on the status I was told that it hadn't, been dispatched from the warehouse. Also when asked why that was , I was not given explanation but just told it hadn't, been done. And only after I insisted on getting my Extra payment back I was told that I would only get the difference between the standard delivery. But surely as it was your mistake I should of got the full amount back. And still to this date have received nothing back. I think this is appalling customer service and makes me have no confidence in recommending you to other people.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I was very disappointed. I ordered a look back at your life book for my mother in law who is 93 for Xmas. The first one arrived with most of the information I wanted on the book wrong. Ordered another one which also arrived wrong. Rachel who was dealing with the situation couldn't of been more helpful none of the problems were her fault, it came down to the supplier who was at fault.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“It was a Christmas present and it was given a delivery date of 22nd of Dec. It arrived on the 30 of Dec. Not very good”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Prezzybox have a good range of gifts at good prices, I made an order quite close to Christmas and it came in good time. But I was very disappointed with the packing of my order. It had all been squashed very tightly in to a flat box which was clearly much shallower than one if the products that I ordered. I ordered a box of Bath tea bags as a Christmas gift and because it had been so squashed the box was completely bent out of shape and looked really tatty. I had to apologies to my friend for the presentation of her gift and Unfortunately because it was so close to Christmas I couldn't return the present otherwise I would have.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Product itself was fine but the delivery was shocking. I was in all day waiting for it and my doorbell never rang, then later went out to find a note in the hall left by Hermes saying only "garden". I found my parcel in the garden, not sealed, just inside two cardboard boxes. It had been raining and luckily it hadn't rained heavier as the boxes were wet and any more rain would have destroyed the manufacturer's box the item was in. The only way the delivery person could have got it here was to fling it over the six foot garden wall. The item was made of porcelain and they were really lucky it was extremely well protected in polystyrene inside the manufacturer's packaging, otherwise it would have been destroyed. The packaging was awful and not secured with tape or anything, and the delivery slip with all my personal details was easily accessible to anyone. Also, this isn't the first negative experience I've had with Hermes, and I avoid companies once I know they use Hermes for delivery. As such I won't be ordering from Prezzybox again.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“The present was delivered almost 3 days later than the outer delivery date promised. Moreover, for the product ordered, there was no online order tracking possible for some strange reason nor was there any response back from Prezzy Box to my email enquiries neither did anyone pick up the phone. Really bad service. The product was as per what was shown on the website and my friend was happy with the product but service wise very poor. Would not recommend to anyone.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Dispatch and delivery times a lot longer than they said online, arrived after the event it was needed for, so disappointed in the service. Product was nice as described”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“There was very little communication about my order. My delivery was estimated between the 18th and 21st of December and did not receive package until the 23rd.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Overpriced birthday book with poor daily mirror front pages”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I haven't received goods yet .im still waiting”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Great product! ...but the delivery and customer services were shockingly poor, I'd been told by a friend this website would be great and get my present to me quickly however this was not the case and I was very disappointed!”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Products purchased were poor quality for the money.Disappointing”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Ordered two items. One has not arrived and a Xmas present will not come in time despite being dispatched according to their website 8 days ago.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“The customisation was a sticker on the glass - disappointing product for the price.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Although products ordered directly from Prezzybox were delivered as promised, one item delivered by a third party has not arrived as scheduled. There has been not contact and no ability to track this item.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I ordered 2 Christmas gifts in November and it's now the 21st Dec and they still haven't arrived. So far I'm not impressed and I won't be using this company again.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Still waiting for what I ordered”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“disappointed my gift took a week or more to arrive. missed giving it to my son for his birthday.”
Helpful Report
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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