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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Christopher Adjaho
Verified Buyer
“The product itself was great, and as expected (despite the text being a little blurry and difficult to read in light). However, the delivery was poor. I was not informed of when the item had been dispatched, and I got hold of the item one week later. This may have been partly due to Royal Mail, however, little effort was made in responding to my emails.”
Helpful Report
Posted 9 years ago
David Andrews
Verified Buyer
“The product arrived on time, however it did not work at all. This, along with the very expensive postage costs, made it a complete waste of money.”
Helpful Report
Posted 9 years ago
Peter Balmer
Verified Buyer
“Product too expensive,extortionate postage costs.”
Helpful Report
Posted 9 years ago
Dawn Robb
Verified Buyer
“Tracked order waited in all week to find out that my order was sent back by Hermes. With no attempt at contacting me or even trying to deliver my goods or leaving any card to say they had tried. As it happens I requested a refund and found the exact same goods on eBay at half the price. Not prezziebox to blame but Hermes for being such a poor delivery service. Order if your not wanting your goods this side of Xmas.”
Helpful Report
Posted 9 years ago
Hello Dawn, We are really sorry about this. I've checked the shipping logs and Hermes are saying that the attempted delivery 3 times between the 9th and the 12th. It seems that they haven't left any cards so I'll escalate this with them. It's very frustrating. By way of an apology please accept this £5 gift voucher which can be used on the site at some point in the future. Voucher Code: RKSSXIZERP Kind regards, Zak.
Posted 9 years ago
Katrina Kennedy
Verified Buyer
“I was informed that my order had been delivered and signed for. When checking the tracking I discovered that the parcel had supposedly been delivered to me. The signature was not that of anyone from my household. Furthermore, I was asked to check with neighbours to see if they had taken the parcel in, no one had but the delivery company had not also left a card to say where they were supposed to have left it. Needless to say 4 days later I am still none the wiser as to where my order is! Awaiting a response from Prezzybox as to what the next step will be after following their advise about the neighbours.”
Helpful Report
Posted 9 years ago
Hello Katrina, Really sorry you've had issues with this. I've arranged for the item to be resent to you today so should be with you any day. I hope this is acceptable. Kind regards, Zak.
Posted 9 years ago
Amita Patel
Verified Buyer
“Arrived later than promised. Also b wrong colour writing on the shores. Disappointing! But shoes are cute!”
Helpful Report
Posted 9 years ago
Hello Amita, Sorry about this. Sometimes the post is a little crazy at this time of year and things do arrive a little later than expected. Glad they are cute though! Kind regards, Zak.
Posted 9 years ago
Patricia Poyner
Verified Buyer
“Hi, I cant give you a review because you did not have the product i asked for”
Helpful Report
Posted 9 years ago
Terry Hennessey
Verified Buyer
“sent prezzyox an e-mail asking if the novelty socks on their site were definitely size 6-12. they sent me an e-mail, assuring me the size was correct. it wasn't. They sent me size 5-11. even though their was no problem with return and refund, I still had to go through the hassle of returning the items. I would not recommend prezzybox. they cannot get a simple order right.”
Helpful Report
Posted 9 years ago
Carolyne Hurlstone
Verified Buyer
“delivery still hasn't been received 3 days after it said it would have been.”
Helpful Report
Posted 9 years ago
Hello Carolyne, Thank you for your message. I'm sorry this item has not arrived. I shall track it with the printers and come back to you as soon as I have an answer as to the orders whereabouts. I hope this is acceptable. Many thanks, Zak.
Posted 9 years ago
Hello Carolyn, I've chased this order with the printers and it was despatched on the 14th December so should be with you any day. Sorry for the delay. Many thanks, Zak
Posted 9 years ago
Christine Cookson
Verified Buyer
“Grossly overpriced for what you are selling. Quality poor”
Helpful Report
Posted 9 years ago
Hello Christine, Thank you for your message. We're really sorry that you are disappointed with the quality of the product. I shall pass this comment on to our buyers. With regards to the price we actually try to sell our products for as cheap as they are available online. For example you can find same product here for £4.05 more expensive than ours (http://www.thebrilliantgiftshop.co.uk/shop/bluetooth-silicone-shower-speaker/ew767/product/details/show.action?pdBoUid=1525#colour:,size:). Would you like to return the item? If so then we are happy to have the item back. You can find the details about arranging a return here - http://www.prezzybox.com/about/frequently-asked-questions-returns. I hope this helps. If I can offer any further assistance please do not hesitate to get in touch. Kind regards, Zak.
Posted 9 years ago
HELEN PERKINS
Verified Buyer
“Some items arrived in a timely manner. Those from an external supplier have not yet arrived and I cannot track them”
Helpful Report
Posted 9 years ago
Hi Helen, Sorry to hear that a few items are yet to arrive! If you would like an update on the items from the external suppliers please email our customer service team - csteam@prezzybox.com or call on 01827839041 and they will be happy to help. Thanks, Prezzybox
Posted 9 years ago
Tolu Onasanya
Verified Buyer
“What I ordered never arrived well after the scheduled date”
Helpful Report
Posted 9 years ago
Hi Tolu, Has your order now arrived? If not please get in touch with our customer service team. You can email - csteam@prezzybox.com or call us on 01827839041. Thanks, Prezzybox
Posted 9 years ago
Iona Black
Verified Buyer
“Some gifts did not arrive”
Helpful Report
Posted 9 years ago
Hi Iona, Have you contacted our customer service team regarding the missing items? They will be able to track the missing products. You can email - csteam@prezzybox.com or call us on 01827839041. Thanks, Prezzybox
Posted 9 years ago
Marcie Vincent
Verified Buyer
“My items went missing at delivery, very disappointing. I was given a quick response offering refund though and have managed to purchase all of the items I ordered (except one) from other websites.”
Helpful Report
Posted 9 years ago
Hi Marcie, We are very sorry that your order got lost during its delivery and we apologize that you had the hassle of having to go elsewhere for your products. Prezzybox
Posted 9 years ago
Sarah Butterworth
Verified Buyer
“Paid next day delivery and it did not turn up next day. Have tried to contact many times regarding getting a refund to no avail. Poor customer service.”
Helpful Report
Posted 9 years ago
Hi Sarah, thank you for your message. Our system shows that Customer Services were in contact with you on 6th and 7th December and have issued you a refund which may still be processing. If you have any further issues or still need to speak to a member of the Customer Services team, please contact them on: 0844 2495 007. I hope this helps. Regards, Prezzybox
Posted 9 years ago
Julie Baker
Verified Buyer
“Complained about my product which was personalised shot glass the engraving was not very good , persons name couldn't read sent them several emails which they replied twice which I sent photo . Now they not even answering back very bad not impressed at all .”
Helpful Report
Posted 9 years ago
Hello Julie, we're sorry to hear the issues you've had with your order. We've spoken to our customer service team who have been working on resolving the problem for you. They have now sent you an email to resolve the issue. Hope this helps. Regards Prezzybox
Posted 9 years ago
Rachel Almit
Verified Buyer
“Disappointed. Random blank pages left between photos. Not worth the money. If it's wasn't for the blank pages left between my photos it would have been fine. Present was for my dads 60th birthday so disappointed with the photo book as it didn't look right.”
Helpful Report
Posted 9 years ago
Hi Rachel, We are very sorry that you weren't 100% happy with your order and that it wasn't as expected. We aim for each product to be as advertised on our website and apologize that this wasn't the case with your order. Thanks, Prezzybox
Posted 9 years ago
Robert George
Verified Buyer
“Perhaps not Prezzibox themselves but their courier is not very good - they left my parcel outside because I wasn't in to receive it at the time. It rained. Some of the items inside are ruined - in particular a book which was not sealed in any way and is now soaked through. Perhaps leave with a neighbour next time please!”
Helpful Report
Posted 9 years ago
Hi Robert, thanks for your review. We are very sorry to hear the way your order was left outside. Please contact our customer service team via: http://www.prezzybox.com/Thread/NewThread they will be able to look into sending a replacement for the damaged items. I hope this helps. Regards Prezzybox
Posted 9 years ago
Clara Casal
Verified Buyer
“Friendly customer service but took a while to answer, and I was not satisfied at how my order went through however the address was not valid as you only deliver to the UK and it didn't specify at checkout.”
Helpful Report
Posted 9 years ago
Hi Clara, Thank you for your comments, we have passed these onto our customer service team and directors to see if we can amend this on site. We are very sorry to hear you were not satisfied with how your order went through, was this down to going through although we could not deliver outside the UK or another reason that we can pass on to our team please? Kind regards, Prezzybox
Posted 9 years ago
Ruth Edwards
Verified Buyer
“I was very disappointed with 2 of the three items I ordered”
Helpful Report
Posted 9 years ago
Hi Ruth, We are very sorry that you aren't 100% happy with the products that you ordered. If you wish to contact our customer service team you can via email on csteam@prezzybox.com or via phone on 01827839041. Thanks, Prezzybox
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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