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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Melissa Porter
Verified Buyer
“The order I received was the wrong order and printing on the glass.. I always used prezzybox and think it's great.. But was very disappointed”
Helpful Report
Posted 9 years ago
Steve Strange
Verified Buyer
“still waiting for my order - 100916746 - despatched on 3/12/15”
Helpful Report
Posted 9 years ago
Hello Steve, Thank you for your message. This order is shown as being signed for on 30th November at a business address. Would you like us to obtain a copy of the signature Steve? Please let a member of our team know on http://www.prezzybox.com/Thread/NewThread and we'll gladly assist. Many thanks, Zak
Posted 9 years ago
Fiona McGowan
Verified Buyer
“I was unable to use a voucher I have as I was buying sale items however one of the items was not in the sales and more than the value of the voucher. Very disappointed ????”
Helpful Report
Posted 9 years ago
Cody Stallard
Verified Buyer
“The overall experience of shopping online was very easy, however having the products sent to my address seems to be something of an issue. I ordered various items, one of which was delivered to my address, however despite only ordering 1 x of it, 2 were delivered instead (I don't need 2). The other items I am still waiting for. Working 10 hour shifts a day means I not home to await them, however no notice or delivery form was left for myself stating there was an attempted delivery, otherwise I could have arranged for it to be delivered a different day or delivered elsewhere. I am now waiting for the items to be delivered by Royal Mail, which means at least they will keep them at my local post office until I can collect it. Not a good experience so far, unfortunately, because the products on Prezzybox are incredible for Xmas gifts. Even though the first item came as a x 2, I would have given maybe an extra star or two if an attempted delivery notice was left for myself.”
Helpful Report
Posted 9 years ago
Mark Muddyman
Verified Buyer
“I brought a memory box and it was missing the envelopes from inside?! Not sure why. If a customer service representative could call me and arrange to post some it would be much appreciated Thank you”
Helpful Report
Posted 9 years ago
Hello Mark, Really sorry about this. I'll ask a member of our Customer Services team to get in touch ASAP. Many thanks, Zak.
Posted 9 years ago
Lucy Jenkins
Verified Buyer
“Parcel was never delivered. When I tracked it online it said that there was an address query but no one bothered to contact me regarding this and instead just left the parcel undelivered with no refund either.”
Helpful Report
Posted 9 years ago
Niall Callan
Verified Buyer
“Ordered 2 items as birthday gifts. The first arrived very promptly. The 2nd gift I am still awaiting its delivery almost 4 days past the last estimated delivery date”
Helpful Report
Posted 9 years ago
Paul Preston
Verified Buyer
“The packaging was missing so the item was just rolling around in the box.”
Helpful Report
Posted 9 years ago
Rachel Dunn
Verified Buyer
“I cannot say that the product I ordered was value for money. The printing is extremely poor and not in line. In fact I'd say after a couple of hand washes the design would probably start to flake off. The printing is patchy. Very disappointed”
Helpful Report
Posted 9 years ago
Avril O'Connell
Verified Buyer
“Goods available look great but unfortunately I cannot avail of these as they will not send them to Ireland”
Helpful Report
Posted 9 years ago
Farzana Khan
Verified Buyer
“I purchased a sudoku cube similar to a rubix cube. Unfortunately when it arrived the pieces are difficult to move around and keep sticking each time you shift them. Very frustrating and I'm not impressed.”
Helpful Report
Posted 9 years ago
Hi Farzana, we're really sorry to hear that you're not happy with your order. Please contact Customer Services here: http://www.prezzybox.com/Thread/NewThread and they will be more than happy to resolve the issue for you. Regards Prezzybox
Posted 9 years ago
Pamela Law
Verified Buyer
“I ordered a personalised mug . But was disappointed that the name and greeting was not in the same place as the online photo. I wouldn't order another.”
Helpful Report
Posted 9 years ago
Simon Blows
Verified Buyer
“Ordered some spa lights and 80s trivia game. Both around £6. Both were pretty poor quality and not worth the admittedly lowish price. Probably better to go to Poundland. Disappointed”
Helpful Report
Posted 9 years ago
Agnieszka Zuchowska
Verified Buyer
“I paid extra for next day delivery and I've got my order after 5working days.my order was supposed to be a birthday gift and I couldn't give becomes I didn't get on time.I waso very disappointed.”
Helpful Report
Posted 9 years ago
Hello Agnieszka, thank you for your message. We are so sorry to hear you didn't receive your order in time. After looking at the tracking history it seems there was a few attempts on prior days before you received your order. As you have not received this in time if you would like a refund please contact Customer Services here: http://www.prezzybox.com/Thread/NewThread they will be more than happy to arrange this for you. Regards Prezzybox
Posted 9 years ago
Christine Pytlik
Verified Buyer
“I was disappointed with the box not worth the money .”
Helpful Report
Posted 9 years ago
Eamonn McGettrick
Verified Buyer
“Very expensive, even with the Anchor discount voucher.”
Helpful Report
Posted 9 years ago
Julie Guyan
Verified Buyer
“Qualified for 10% discount on two items. First item arrived and was great. Heard nothing. Contacted a week after order to chase by email. They said had advised me that 2nd item was no longer available and had sent refund. No email or refund materialised. Chased again and mentioned had checked with PayPal, also gave details of acceptable replacement instead, as feel this should have been offered. Refunded original price of 2nd item, charging full price and p&p for 1st. This equated to me paying over 25% more for the single item received. Cannot recommend, though gift received was great. Would use another agent in future and ALWAYS cover myself using PayPal if possible.”
Helpful Report
Posted 9 years ago
Zeien Cheung
Verified Buyer
“Customer service with regards to responding is prompt but information given was not correct and received package not in the given delivery time.”
Helpful Report
Posted 9 years ago
Lorraine Kudreyko
Verified Buyer
“Was upset, After I made my salection, went all thought the order foam, went to a conversion link, placed order. Then placed order though Paypal. Received a email informing me you do not do international orders. And canceled my order. I really like the products you have. Not shipping internationally should be all over your web page.”
Helpful Report
Posted 9 years ago
Stephen Carter
Verified Buyer
“The parcel was delivered very quickly - but was left in the rubbish bin with a note in the door when we were out. Sorry but I don't think that this is adequate and if it went missing - who would be liable? Real shame as there were lots of items that we would buy but this has put us off.”
Helpful Report
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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