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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Dee Logue
Verified Buyer
“I was disappointed my gift that should have arrived in 2-3 days took a week to arrive and was a lot smaller than I'd expected.”
Helpful Report
Posted 9 years ago
Zaura Niwaz
Verified Buyer
“It looks poor quality for the money. The plaque with the description isn't straight and this cheapens the presentation.”
Helpful Report
Posted 9 years ago
Eimear Neeson
Verified Buyer
“I had ordered a personalized book as a Christening gift. There was no tracking information given on arrival making me panic about its arrival in time. It was late. It arrived with the incorrect cover to the story inside. I contacted your company and while the person i was dealing with was pleasant, I didn't feel it was given the appropriate amount of consideration. There was no further information provided as to how this happened, just another dispatch note saying another had been sent out. I don't feel as though the service was what I would have expected from the company and would hesitate in using them again in the future.”
Helpful Report
Posted 9 years ago
Lorraine Dye
Verified Buyer
“I was disappointed with the etching on the vase you can hardly read what the inscription says.”
Helpful Report
Posted 9 years ago
Good Morning, Thank you for your feedback. We're sorry to hear that you're disappointed with your item. Please could you email a photograph of the engraving to our team at: csteam@prezzybox.com so that we can get this looked into for you? Thank you, Prezzybox.
Posted 9 years ago
James Kirkpatrick
Verified Buyer
“Got some gifts for a friends, chose the site for next day delivery and they were delivered days later. I'm okay with that as I shouldn't have left it too late but when the presents arrived the boxes were damaged.”
Helpful Report
Posted 9 years ago
Hi James, Thank you for your feedback. The order attached to this review was ordered on a Standard delivery service, which is why this did not arrive next day for you. Hope this clears up any confusion and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 9 years ago
Lucy Harvey
Verified Buyer
“The birthday chocolate pizza was broken when I received it, I emailed to say this and received no reply first and last order!”
Helpful Report
Posted 9 years ago
Good Morning Lucy, Thank you for your feedback. We're so sorry to hear that you received your Chocolate Pizza damaged. I have checked our system for you and can't find any emails from yourself unfortunately. We have sent you a direct message in order to resolve this for you immediately. Thank you, Prezzybox.
Posted 9 years ago
Ian Pye
Verified Buyer
“Iam still waiting for an item could you let me know when this will be delivered?”
Helpful Report
Posted 9 years ago
Good Morning Ian, Thank you for your feedback. We can see on our system that you have been in contact with a member of our customer services team, who has provided you with a tracking number for your item. We hope you have received your item now, but if you do have any other queries or concerns, please don't hesitate to email our team on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
Sophie Capel
Verified Buyer
“It was a present and arrived late, which meant that I had to buy something else. fail”
Helpful Report
Posted 9 years ago
Good Afternoon Sophie, Thank you for your feedback. Your item was dispatched on our standard delivery service, which takes 1-3 working days for delivery, as shown before purchase and again on the confirmation email. Our tracking tells us that your order was delivered on the 3rd day for you. If this hasn't been the case, please let us know. Thank you, Prezzybox.
Posted 9 years ago
Pauline Hirons
Verified Buyer
“The item I ordered were vinyl coasters advertised as a rockerbilly set I thought perfect gift for someone but when they arrived was not as advertised but had to keep them as was a gift for the following day so was disappointed”
Helpful Report
Posted 9 years ago
Hi Pauline, Thank you for sharing your feedback with us. We're really sorry to hear that you're unhappy with your item. If you have any photographs of the item you have received, please email them to us at: csteam@prezzybox.com and we can get this looked into for you. Thank you, Prezzybox.
Posted 9 years ago
Alan Baker
Verified Buyer
“Curious that this Review E-mail has arrived just as I have written a letter of complaint to them over their subcontractor's (UStarNovels) sub-standard finishing of of the customised 'Railway Children' Book which I purchased from them. How they will deal with the complaint I'll just have to wait and see, but it shouldn't have been necessary, in the first place ... as there is a 'Quality' docket, signed by an employee, which came with the book. That process should have caught the problem before it was dispatched! If they had done their job properly, then I would not have had to photograph the book and write a letter and they would have a happy customer. Let's see how they deal with this unfortunate situation!”
Helpful Report
Posted 9 years ago
Good Morning Alan, Thank you for your feedback. Firstly, please allow us to apologise that you're unhappy with the quality of your book. We are yet to receive any correspondence or photographs regarding this, however. If you could email us directly on csteam@prezzybox.com with your complaint, we can get this looked into for you immediately. Hope this helps and once again, please accept our apologies that you're not happy with your order. Kind regards, Prezzybox.
Posted 9 years ago
Jenny Calley
Verified Buyer
“Im still waiting for my item. I ordered it for my parents anniversary and it is now a week late with no sign of it.... Not happy.”
Helpful Report
Posted 9 years ago
Good Afternoon Jenny, Thank you for your email. We're sorry to hear that you haven't received your delivery. I can see that our customer services team has been dealing with your query and we hope this is now resolved for you. If you have any other queries or concerns, please contact us on: csteam@prezzybox.com. Thank you and once again, please accept our apologies for any inconvenience caused.
Posted 9 years ago
R Taylor
Verified Buyer
“This is my first time using prezzy box and my.item still hsnt arrived despite it being 3 days after the estimated delivery date range”
Helpful Report
Posted 9 years ago
Nicola Allen
Verified Buyer
“Unfortunately I have not received my ordered gift in time for my nieces birthday today. Although this was within original times quoted I had called due to problems with the online order & was told it would get pushed through to arrive fri, sat latest. I have not received any further contact since my call, until this request for a review!”
Helpful Report
Posted 9 years ago
Jane McVicar
Verified Buyer
“I have had major problems with my order. The site was fine, the order processed very quickly, but when the package was delivered it was very flimsily packed and both the boxes inside were crushed to the point of being useless as gifts. I immediately contacted the company and filled in the returns form. It has a facility for sending a single photo / file so I took a picture and explained what had happened. The response was very quick and a replacement was sent. This time the flimsy packing was supplemented with some air-filled pouches and one of the items was fine. The other again had damaged packaging making it unsuitable as a present. I am currently waiting for the second replacement to be sent. Despite the actions taken to remedy the situation I cannot say that the experience has been a satisfactory one and I would not consider buying from the site again.”
Helpful Report
Posted 9 years ago
Good Afternoon Jane, Thank you for your feedback. We're sorry to hear of the problems you've faced with the delivery of your items. Our Customer Services team has requested that our warehouse send another replacement out to you, which should be with you any day now. We take great care over the packaging of our items, to ensure they aren't damaged during transit and cannot apologise enough that on this occasion your items have arrived broken. We will be passing your comments over to our distribution warehouse to make them fully aware of this situation. Once again, please accept our apologies for any inconvenience caused. Thank you, Prezzybox.
Posted 9 years ago
Nichola Morton
Verified Buyer
“Not happy with the service I received at all. I requested (as soon as my order was placed) for the invoice NOT to be included as the items were gifts (they emailed back to say that it would not be included), and 6 days on.... when the gifts arrived... guess what? It was included! Got a very weak apology from them, so will definitely not be ordering again.”
Helpful Report
Posted 9 years ago
Good Afternoon Nichola, Thank you for your feedback and once again please accept our sincerest apologies that on this occasion we were unable to remove your details from your order invoice before it was shipped from our warehouse. Once a request such as yours is made, we email immediately over to our warehouse for the order to be placed on hold until we can update with the requirements. Unfortunately on this occasion your order had already left our warehouse upon making this request. Please accept our apologies once again for any inconvenience caused by this and if you have any other queries or concerns, please don't hesitate to contact our Customer Services team; csteam@prezzybox.com. Kindest regards, Prezzybox.
Posted 9 years ago
Tiona Turnbull
Verified Buyer
“Although the bottle that the scroll came in was OK the box was very tacky and poorly presented obviously leaving me very disappointed. Without being too harsh i would not recommend this to anyone wanting to buy something for a special occasion as i believe with the correct creative skills you could do better yourself. However the writing on the scroll is very neat and sophisticated but the paper is cheap and tacky and holds no sentimental look. Personally this product is not to my liking, however i understand that every person is different.”
Helpful Report
Posted 9 years ago
Hi Tiona, Thank you for your feedback. We're sorry to hear that you're disappointed with your order. Whilst this isn't a common complaint for us regarding this item, we will certainly pass your feedback onto our external suppliers to look into. Thank you, Prezzybox.
Posted 9 years ago
Adam Eason
Verified Buyer
“Got a request for a review before my order has arrived. Ordered it over two weeks ago now. Still has not arrived.”
Helpful Report
Posted 9 years ago
Good Afternoon Adam, Thank you for your feedback. We're sorry to hear that your item hasn't arrived yet. Today is the last day for delivery on this item, as stated on your order confirmation email. Please don't hesitate to contact our team should the item not arrive with you by tomorrow and we would be more than happy to look into this for you. Thank you, Prezzybox.
Posted 9 years ago
Helen Wilson
Verified Buyer
“I have not received my item yet.”
Helpful Report
Posted 9 years ago
Md Atiqur Khandaker
Verified Buyer
“Very poor out look. Very disappointed. Cheap product with big price. Shame.”
Helpful Report
Posted 9 years ago
Good Afternoon. Thank you for your feedback. We're sorry to hear that you're unhappy with your order. We feel that £6.95 is a reasonable price for this item - However, we will pass your concerns over to our external suppliers who can look into this further. Thank you, Prezzybox.
Posted 9 years ago
Brian McTigue
Verified Buyer
“The label on the bottle was given in a different order to that inputted online but too late to ask for another 1 correctly labelled.”
Helpful Report
Posted 9 years ago
Hi Brian, Thank you for your feedback. We're sorry to hear that you received your item with incorrect personalisation. Please could you send us a photograph of the personalisation you received to our customer services team on: csteam@prezzybox.com so that we can look into this for you? Thank you, Prezzybox.
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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