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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Laura Griffin
Verified Buyer
“I ordered the personalised mugs and was very disappointed with how they come packaged. No gift box just white polystyrene unable to give as a wedding present without buying a box and packaging. Won't be ordering again.”
Helpful Report
Posted 10 years ago
Sara Bestley
Verified Buyer
“The website looked good. I tried to order a personalised Christmas bauble and was unable to proceed to checkout. I then rang and was told that if I used anything other than letters of the alphabet (I'd used a !) then it wouldn't be accepted. It didn't say that on the webpage. I ordered this eventually, I think, on Friday July 10th - I thought the delivery date was the 16th. It is now the 24th and the bauble still hasn't arrived which is irritating as I wanted it as a gift. I will have to ring again. Disappointing as the product looks good.”
Helpful Report
Posted 10 years ago
Roxanne Parsons
Verified Buyer
“Poorly made with a chip out if one of the frames, that had been painted over so not done during postage. Plastic instead of glass, that wasn't even cut to size. I returned the item to receive a refund.”
Helpful Report
Posted 10 years ago
Good Morning Roxanne, Thank you for your feedback. We're sorry to hear that you feel the item you have received is of poor quality. We believe that you have been corresponding with our Customer services team regarding this issue and hope that this has now been resolved for you in a satisfactory manner. Please don't hesitate to contact us directly should you have any other queries or concerns. Thank you, Prezzybox.
Posted 10 years ago
Junaid Patel
Verified Buyer
“When submitting my order I was advised I would get my order within a 4 day period. I did not get the order then. I had to email the company who advised me some stock was not in stock which was no good as how long would I have to wait for this. I have recieved some stock but I am still outstanding some stuff and I have not been advised when that will come.”
Helpful Report
Posted 10 years ago
Good Morning Junaid, Thank you for your feedback. We're sorry to hear that not all of your order has arrived. We have now emailed you directly regarding this and hope to resolve this as soon as possible for you. Kindest regards, Prezzybox.
Posted 10 years ago
Faith Richardson
Verified Buyer
“The gift to my daughter and her fellow soldiers has not arrived yet. I just hope she receives it before they leave their mission.......”
Helpful Report
Posted 10 years ago
Hi Faith, Thank you for your feedback. We're sorry to hear you haven't received your item yet. We have been looking into this with our external suppliers for you and have confirmation of delivery on 30/06 which we have emailed directly to you. Hope this helps, Prezzybox.
Posted 10 years ago
Ravjeet Bachra
Verified Buyer
“Item did not arrive as described. I ordered a decorated chocolate pizza and the presentation of it was less than satisfactory. The pizza was only decorated on one side with chocolate shavings, a whole section had been missed out. There were hardly any fudge pieces also! The item was not as described in the description box or image. Bitterly disappointed and won't be ordering from this website again.”
Helpful Report
Posted 10 years ago
Mira Karia
Verified Buyer
“I ordered two of these after seeing similar ones somewhere else. However these maracas don't always light up when you shake them and sometimes only light up if you hit them against something so they are not great! When they do light up they look good. Also I wasn't given a colour option when I ordered which would have been nice. So I ended up with a red and green one. I prefer the green one to the red one.”
Helpful Report
Posted 10 years ago
Anna Bassi
Verified Buyer
“1. I ordered 4 items and only one of them has arrived. 2. Items are shown a lot bigger on the website than what they actually are.”
Helpful Report
Posted 10 years ago
Hello Anna, thank you for your feedback. We are sorry to hear that not all of your gifts have arrived as of yet. We have now emailed you directly so that we may quickly resolve this issue for you. Kindest regards, Prezzybox.
Posted 10 years ago
Pascoe Harvey
Verified Buyer
“the delivery was problematic meaning my father had to work hard reorganising the delivery multiple times before it was finally delivered wasting much of his time. he has asked me not to buy him presents this way again and I don't intend to”
Helpful Report
Posted 10 years ago
Carol Ferguson
Verified Buyer
“Ordered three items as presents one item was disgusting with a horrible smell of mould another came apart within 1 minute of opening. Clearly I will never purchase from the site again.”
Helpful Report
Posted 10 years ago
Hi Carol, Thank you for your feedback. We're so sorry to hear that your items have arrived in this way. We have now emailed you directly regarding this issue and will of course have this rectified for you immediately. Kindest regards, Prezzybox.
Posted 10 years ago
A Rawal
Verified Buyer
“Awful product!”
Helpful Report
Posted 10 years ago
Annette Ingleheart
Verified Buyer
“Received one item very quickly but we are still waiting on man mug that my son ordered for Fathers day!! Obviously he was very disappointed as we still don't have it. Don't even know if we will get it have heard nothing!!!!! Please reply ASAP Mrs Annette Ingleheart”
Helpful Report
Posted 10 years ago
Hi Annette, thank you for your feedback. We're so sorry to hear you haven't received your item yet. We have emailed you directly in order to resolve this for you. Kindest regards, Prezzybox.
Posted 10 years ago
Emma Atkinson
Verified Buyer
“Still not yet had my item”
Helpful Report
Posted 10 years ago
Hi Emma. Thank you for your feedback. We're very sorry to hear that you haven't received your item. We're currently looking into this and will email you shortly to resolve this issue. Kindest regards, Prezzybox.
Posted 10 years ago
Cherie Bell
Verified Buyer
“It does what it says. No complaints there. But the person who delivered my parcel was scared of dogs. She came to my door, my small dog srated barking like he always does. And she instantly ran away. So she didn't even gove me my parcel. The SAME THING happened the next day. I was so annoyed. Of course she wouldn't know what my dog is like, but i buy many parcels from different places and nobody has ever ran away...”
Helpful Report
Posted 10 years ago
David MacDonald
Verified Buyer
“Although there are plenty of quirky and useful options on the Prezzybox website, the after-sales service has let them down. As you may expect when one service provider relies on another supplier to deliver on their brand promise, the experience of getting the goods delivered when I was informed (on the order confirmation) that they would be was less than acceptable. I had been informed 2-3 days for delivery. Here I am 5 days later and the item has still not been delivered to the intended recipient - my Father.”
Helpful Report
Posted 10 years ago
Sian Moseley
Verified Buyer
“Feedback survey has arrived before product ????”
Helpful Report
Posted 10 years ago
Denyse Trude
Verified Buyer
“Ordering process was easy but a few days later when my husbands present arrived the wrong item had been sent very disappointing”
Helpful Report
Posted 10 years ago
Hi Denyse, So sorry to hear this. We can see that your query is currently being dealt with by a member of our team. We have responded directly to your email in order to resolve this as soon as possible for you. Once again, please accept our sincere apologies for any inconvenience caused by this. Kindest regards, Prezzybox.
Posted 10 years ago
Sharron Sendall
Verified Buyer
“Very prompt service. Definately NOT value for money. Disappointed with the products recieved. If I'd have been in a shop I wouldn't have given them a second glance.”
Helpful Report
Posted 10 years ago
Dennis O'Reilly
Verified Buyer
“I would give a Review, But it still has not been delivered Yet.!”
Helpful Report
Posted 10 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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