Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,293 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the items purchased were wonderful, however the promised 22-23 May was late and therefore we missed my husbands birthday”

Helpful Report

Posted 7 years ago

“great little present. fast delivery. very pleased”

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Posted 7 years ago

“Good value and product delivered early.”

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Posted 7 years ago

“Arrived late but customer services was second to none. Great ice crusher kids love.”

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Posted 7 years ago

“nice item that i wouldnt have found in a shop”

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Posted 7 years ago

“The gift itself was great and the recipient was really happy. We had the gift delivered directly to the recipient’s place of work as a surprise. Unfortunately the package was labelled incorrectly with my name rather than the recipient’s details. Luckily my husband works at the same office so reception know my name and kept the the package, had they not it wouldn’t have been accepted. I don’t know how it happened but unfortunately the experience was let down by whoever packages and labels.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are looking into why the name was incorrect on your parcel and this will be rectified so that it cannot happen again. We are sorry for any inconvenience this caused.

Posted 7 years ago

“speedy delivery, products of expected quality”

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Posted 7 years ago

“Everything was as described but took a week to arrive which I find quite a lengthy delivery time”

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Posted 7 years ago

“Quickly resolved delivery issues.”

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Posted 7 years ago

“Being not very tech on mobile I used it to order on line with prezzy very easy to use all good with order delivery money box is fab, but the reason for a 4 is it squeeks when horse go round”

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Posted 7 years ago

“Experience gift itself was a unique idea. However £3.99 to post it in a simple folder seemed a bit steep. Wish I'd gone for free print yourself and spent the money on a nice gift box for it.”

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Posted 7 years ago

“I managed to buy the item i had seen and really wanted.”

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Posted 7 years ago

“It has good products”

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Posted 7 years ago

“Very easy to order & fast delivery”

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Posted 7 years ago

“Lots of variety however the shipping fee was way to high for what I paid for.”

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Posted 7 years ago

“Good delivery time but my personalised vase came with marks all over it surrounding the engraved verse.”

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Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you have experienced a problem with your item. Would you be able to send us photos to our csteam@prezzybox.com email and we can arrange a replacement of the vase for you?

Posted 7 years ago

“A quick easy service with great delivery”

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Posted 7 years ago

“Good service - only criticism is p&p a bit expensive for such a small item - I bought a solar buddie for £6.99 and paid £3.99 for p&p”

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Posted 7 years ago

“The items were bought as a gift and delivered directly to the recipient, on time”

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Posted 7 years ago

“The selection of presents/ gifts is fantastic and I would rate 5*. The recent purchase of a Spa Day (superior pamper day for 2) for my sister's birthday fell short a little bit, as she thought the gift was from me for her birthday but wasn't 100%, as there was nothing on the voucher to let her know who had sent the gift! Co-incidentally she had filled in some forms via a magazine and thought she had won a free prize! I fed this back to Prezzybox, as I am aware the Spa Day is an external supplier. The gift of the hand-made chocolate bottle of Prosecco plus strawberry chocolates was so realistic, my sister nearly put the bottle in the fridge to chill! Again, sadly the message with the gift, was so small that she nearly missed it too. Otherwise, I would have rated 5*, as the gifts are unusual and very good value for money. This hasn't put me off using the company.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. The points you have made are very valid and we have passed this onto the relevant team. Hopefully, we can look at improving the size of the message on the delivery note but we do have limited space. Thank you once again for your feedback

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,293 reviews