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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Mark Schofield
Verified Buyer
“No sign of my items, Hermes delivery useless as always. There website says tried to deliver, they didn't, it now says out for delivery today, 8th December, it's 5 pm no chance”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Estimated delivery was between 02/12 - 05/12 however it is now the 07/12 and I still have not recieved my item. I needed the item by 08/12 as it a secret Santa gift for Work. Paid £3.99 for delivery. I really expected more for a paid delivery service.”
Helpful Report
Posted 7 years ago
Mandie Williams
Verified Buyer
“Ordered a beauty advent calendar in November 29th and still not received it on Thursday 7th despite delivery being 1-4th December. Emailed to find out where it was and was told that I had to wait longer as it was only a few days late! And told maybe I should check local sorting office as it may have been delivered and returned to royal mail office! Basically palmed off and blamed other parties. Emailed again and more feeble excuses. Want a refund as an advent calendar that arrives in 2nd week isn’t a lot I’d use!!!! And also customer services need desperate improvement. Whatever happened to the customer is always right! Dreadful company would not recommend - would warn people off!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I don't know as I haven't heard that the gift has actually been delivered yet & should have been delivered at the latest by today ??? I was told I would receive an email to track it but have not even had that & ordered it a week ago !”
Helpful Report
Posted 7 years ago
Sarah Fairbairn-Day
Verified Buyer
“I still have not received the order and it is not counted ad lost until after 15 days. Very poor service. You take the money and no goods are received.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I am very disappointed with this keyring. I understood one could requested the engraving and it hasn't arrived in this way. The initials are too small and the rest of the wording is irrelevant. I am not happy with the quality of the product either and I would like to return it.”
Helpful Report
Posted 7 years ago
Sophia A P Finch
Verified Buyer
“Hasn't arrived so not sure on what i can do now?”
Helpful Report
Posted 7 years ago
Tracey Morris
Verified Buyer
“Our package has not arrived!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ended up paying extra for my delivery to arrive on a certain day as it was urgent and I needed it by the Friday of ordering it. However, my package did not arrive till the at least 3 days after it was due to arrive. Very unimpressed”
Helpful Report
Posted 7 years ago
Miles Ponder
Verified Buyer
“It took far too long to receive the item. I paid £3.99 to receive the product which took over a week. Although my daughter was happy with the product I will not be using your company again. Although it isn’t much, to charge someone for delivery and it take that amount of time is discaceful.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I’ve not received this parcel”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I still haven’t received my goods”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Horrendous customer service!!! No after sales care! Will not be using them again.”
Helpful Report
Posted 7 years ago
Mark Slade
Verified Buyer
“As of this morning not received anything yet”
Helpful Report
Posted 7 years ago
Mrs J M Kelly-Taylor
Verified Buyer
“No parcel received at time of writing. Emailed Prezzy box yesterday for update but have not yet received a reply”
Helpful Report
Posted 7 years ago
Sophie Howcroft
Verified Buyer
“Failed to receive my parcel. Truly shocking at any time never mind Christmas. Will never use again.”
Helpful Report
Posted 7 years ago
Steve McEvilly
Verified Buyer
“I still haven't received my order. Can you explain when I'm likely to receive it please as its a Christmas present and Christmas is rapidly approaching, than you. Steve McEvilly 65 Hazelborough Close Gorse Covert Birchwood Warrington WA3 6UL T: 07926536177 Stevemcevilly@outlook.com”
Helpful Report
Posted 7 years ago
Jodie Chapman
Verified Buyer
“I still haven’t received the product I ordered although I have received emails saying I should have it”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“dont have item ordered yet ! now 2 days after expected date 😣”
Helpful Report
Posted 7 years ago
Simon Simon Cutler
Verified Buyer
“My card was used after my purchase, had not used it for a month or more until then, 3 days later it was used to purchase white goods online. Not saying your company was to blame, but the bank said your security is very poor.”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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