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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Matthew Harris
Verified Buyer
“Delivery was well over due.”
Helpful Report
Posted 8 years ago
Mark Owen
Verified Buyer
“I ordered my gift on the 16/17th of December I then received an email saying it has been dispatched and would be arriving at my house on the 21st of December it's now the 27th of December and I still haven't received my delivery.”
Helpful Report
Posted 8 years ago
Trevor West
Verified Buyer
“Item ordered 15th Dec. Estimated delivery was 21st to 24th of December. I'm still waiting for delivery. Considering this was a Christmas present, I'm not impressed.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Present didn't arrive within the estimated delivery time. We are now five days after the expected delivery day and no present and no response from pressybox. (Message Ref: #52286)”
Helpful Report
Posted 8 years ago
Reece Thomas
Verified Buyer
“Sent as a gift and the track item didn't work at all. Still totally unaware as to whether the person I sent it to has even received it yet because there is no confirmation email that says it was received.”
Helpful Report
Posted 8 years ago
Diane McCaughey
Verified Buyer
“Still waiting on a Christmas gift which should have been delivered by the 22nd December hasn't even been dispatched.”
Helpful Report
Posted 8 years ago
Emily Love
Verified Buyer
“Item came incorrectly boxed and not as described. Could not gift the item as intended. Invoiced for correct item, but could not use due to the incorrect packaging as it did not make sense for the personalization. Not happy. Money down the drain.”
Helpful Report
Posted 8 years ago
Cheryl Mackey
Verified Buyer
“If I could give 0 I would. Order placed 16th December, promised before Xmas with no show of item and no communication to explain why. Terrible service.”
Helpful Report
Posted 8 years ago
Steve Andrews
Verified Buyer
“ordered a gift in plenty of time for xmas but no delivery, advised customer service but no assistance very disappointing and receive a mail asking for feedback !”
Helpful Report
Posted 8 years ago
Kristian Morrison
Verified Buyer
“I have emailed you once before but not had a response yet. I bought a sports arm band to place my phone in whilst doing exercise. On the day of my delivery i was emailed by yourself to say that the armband was out of stock and that the package wouldnt arrive in time of me going on holiday. I requested a full refund for the item as i was very disappointed with your service but have still heard nothing from your company.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I ordered on the 19th Dec which, according to the website, was in time for Christmas delivery. Unfortunately, Christmas has been and gone with no sign of my order. Tracking your order appears to be limited to a festive looking web page which states your order has been dispatch. Rather unhelpfully, it is limited to just that, there is no information with regards the carrier etc. Not a great first experience and not one that is likely to end with me placing a second order with them. I have contacted them with using the contact firm on the site but to date I have not received a response”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I ordered something from you only to receive an email two days later to say that the item wasn't in stock.”
Helpful Report
Posted 8 years ago
Siân Sharpley
Verified Buyer
“Ordered my Christmas presents a month ago which all but one has turned up. It's now past Christmas and it still has not been shipped, so I have been left disappointed along with a very sad child.”
Helpful Report
Posted 8 years ago
Robert Morgan
Verified Buyer
“Moonlight pillow was delivered without the remote control!”
Helpful Report
Posted 8 years ago
Jennifer Barkman
Verified Buyer
“Received order confirmation which said delivery between 12/19 and 12/21. Also stated that I would receive an email once the item was out for delivery. On 12/21 I still hadn't received anything, so sent an email. Was then told the item was out of stock, but should be back in stock shortly. I asked when it could be delivered and have still not received a response. I live in the States and was trying to get a gift to my best friend in London, pretty disappointed.”
Helpful Report
Posted 8 years ago
Damien Josen
Verified Buyer
“The item that was sold to me was terrible. It was the backpack massager and it was not good at all. It literally just viabrates like you have a phone against your back whilst ringing. My family use this site all the time and it's the first time I have used the company and I'm not exactly screaming about it from the rooftops. I would like a refund on the product. Thanks Damien Josen”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“i haven't even received my order yet, i ordered it a week ago and they said it would be here before christmas. Still waiting on the 26th.”
Helpful Report
Posted 8 years ago
David Caldwell
Verified Buyer
“Check your customer service!”
Helpful Report
Posted 8 years ago
Yoan Garcia
Verified Buyer
“Didn't receive yet the package, thank you for this bad Christmas !”
Helpful Report
Posted 8 years ago
Jon James
Verified Buyer
“Well considering I still haven't had the product I purchased not really happy at all.I ordered it to be here on the 23 ready for Christmas”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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