Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order never arrived.”

Helpful Report

Posted 7 years ago

“Paid for next day delivery and didn't receive it for a further 3 days phone customer service who where not helpful at all I will never shop here again”

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Posted 7 years ago

“Well it’s now Boxing Day, and the items dispatched on 20th Dec haven’t yet arrived, so I can hardly recommend you as a decent Christmas gift supplier...”

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Posted 7 years ago

“One of my items got cancelled due to no stock 2 days before Christmas, and the order was put in 5 days before hand. This caused issues as it was meant to be a present”

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Posted 7 years ago

“Still waiting for this Christmas present to arrive (estimated delivery was the 23rd at the latest) well its not actually been posted yet. Some communication saying it was going to be delayed might have been good customer service.”

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Posted 7 years ago

“Didn't even receive my order, what a joke”

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Posted 7 years ago

“Package did not arrive. We are expecting a refund.”

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Posted 7 years ago

“Was guaranteed delivery before Christmas and it never turned up, won't be using prezzybox again”

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Posted 7 years ago

“Still not received goods, delivery was between 19-22 December and still not received, rather embarrassing wh n they were Christmas presents.”

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Posted 7 years ago

“Item wasn’t delivered in the stated delivery time. No email to say it was delayed”

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Posted 7 years ago

“Not revived parcel”

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Posted 7 years ago

“None of my items were delivered”

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Posted 7 years ago

“Haven’t had delivery yet!”

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Posted 7 years ago

“Told me I would receive the parcel before Christmas. Paid for the delivery. Never turned up. Still haven’t recieved it!”

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Posted 7 years ago

“We did not receive the items we ordered despite being told they would arrive 19-22nd December. No phone line open to call on 23rd or 24th so some very disappointed family relatives. Won't use again”

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Posted 7 years ago

“Item doesn’t work.”

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Posted 7 years ago

“Website says you deliver internationally but on trying to order personalised books to be sent to Holland and Ireland it couldn't be done. However, even worse was that it didn't stop me doing the booking so I thought the items (for Christmas presents) were ordered when in fact they were not! I was informed a few days later and of course was much too late for Christmas. The products looked good (and one I ordered for my granddaughter was lovely) but website useability absolutely dreadful.”

Helpful Report

Posted 7 years ago

“I have not received it!!! Was promised between 19th and 22nd”

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Posted 7 years ago

“Where is the thing that I ordered? I ordered a mug a week before xmas and it has not arrived as yet. I have a good memory for this stuff and will not be using you guys again. Whats the point calling yourselves Prezzie Box when you cant deliver at the times when most people are buying presents?”

Helpful Report

Posted 7 years ago

“Ordered projector for a Christmas present promised between 19th and 22nd December did not arrive and still not here 26th December so will be returning it as soon as it does arrive will not trust this company again”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews