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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Scott J Martin
Verified Buyer
“i live over seas,Bought christmas gifts online for family and found out two days before christmas you had sent items incorrect. Refunded quickly which i appreciate but ended loosing money on my refund to my foreign credit card with the exchange rate and then did not have enough time to get one family member another gift. Disappointed in your service and will not be using you again.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“order placed 9th December - Christmas gifts for friends. It is now 28th December and I still haven't received the goods! I have rang prezzybox and got through twice - third time left a message but no one got back to me. 4/5/6th times the phone just rang and no one picked up. Quite a shoddy service - had to take time out to go shopping else where for gifts. Would like a refund as gifts are now surplus - what a waste of time.”
Helpful Report
Posted 7 years ago
Eva Gatward
Verified Buyer
“I still haven’t received my order!”
Helpful Report
Posted 7 years ago
Kevin Johnston
Verified Buyer
“Well my package still hasnt arrived (meant to be before the 25th) so how am i meant to rate you any higher?”
Helpful Report
Posted 7 years ago
Tania Higson
Verified Buyer
“Expected delivery date 21-25th Dispatche 27th Something doesn’t seem right here? Still not arrived”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Still waiting for parcel to turn up.”
Helpful Report
Posted 7 years ago
Ross Allardyce
Verified Buyer
“Processed an order on 15th December and was given estimated delivery date between 16th-21st December. Did not the receive 'order dispatched' email until Boxing day 26th (so it took 10 days to dispatch an order!?) and im still yet to recieve the order now and its now 27th December. Poor service and uninterested customer service department.”
Helpful Report
Posted 7 years ago
Mrs R L Corbridge
Verified Buyer
“Email stating goods dispatched with estimated delivery 20-23 Dec. Tracking number provided for My Hermes. Several attempts to track order culminating in telephone call to Hermes on 23rd. Informed goods not yet entered delivery system and that I should contact vendor. Unsuccessful attempt to contact Prezzybox as by that stage closed for Christmas hols. Very disappointed as item was Christmas present for granddaughter. Email to Prezzy box explaining situation and requesting refund. It's now Dec 27th and still no contact. Sadly first and last experience of using this company.”
Helpful Report
Posted 7 years ago
Ian McIntyre
Verified Buyer
“Have not got my package yet despite the estimated delivery date being Tuesday 19th December to Friday 22nd December. The package was not sent till Friday 22nd at 4.30 so there was little chance of it reaching its destination by Saturday 23rd. It showed though as being out for delivery that day and today Wednesday 27th but has yet to be delivered. I suspect something was out of stock so it would have been better to send me an E mail saying would you prefer to wait or have a part delivery - which will cost you an extra £3.99 or whatever and I would have chosen to receive most of my presents in time for Christmas. I use you ever year and you have always been fantastic so this is a rare and unexpected aberration.”
Helpful Report
Posted 7 years ago
Helena Dixson
Verified Buyer
“Item was purchased on next day delivery and did not arrive. Still waiting for a refund. Wouldn’t use again.”
Helpful Report
Posted 7 years ago
Bernard Sands
Verified Buyer
“Delivery was ment to be before xmas dident recive gift until today 27 th december Not mutch use as a christmas gift”
Helpful Report
Posted 7 years ago
Jessica Teare
Verified Buyer
“I still havent recieved my order and I'm getting a review email. I paid express delivery fir my irder to be here in time for Christmas but didn't receive my order. I had to email to chase it up, to then be told one of the items was now out of stock. I agreed a refund for that item and was promised the rest of my order would be sent the next day. I'm still waiting 4 days on. Disappointed as they were Christmas presents and I would have purchased else where.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I received a personalised bracelet with a completely wrong personalisation and was told I would receive a refund and still have the braclet I ordered correct, so far I have received neither nor any emails updating me!”
Helpful Report
Posted 7 years ago
Georgina Corbett
Verified Buyer
“Despite checking all items were deliverable before Christmas (23rd Dec was their deadline), I’m still awaiting delivery and it’s now 27th December. Not even an email to update me! Hopeless as they were gifts for my children! Will not recommend or buy from Pressybox again!”
Helpful Report
Posted 7 years ago
Anthony Brazier
Verified Buyer
“Two items were delivered in one box, which is fine. However, there was no internal packaging. The item packinging of one item was damaged (the actual item was not damaged). The other item, which was a book had the paper cover on the wrong way round and bizarrely, although the book is brand new (no wear to the spine) there is a piece of one page ripped out! This was the first time I have used this site and I enjoyed the user experience. I am however, upset the I was unable to give either of the items as Christmas presents and am very dissatisfied.”
Helpful Report
Posted 7 years ago
Les Smalley
Verified Buyer
“Absolutely furious! Not received my order even though the promised delivery date passed 4 days ago”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Never received order called to query 9 days later hadn't even been dispatched”
Helpful Report
Posted 7 years ago
Jordan Nicholas
Verified Buyer
“Item paid for not being sold. Still no refund.”
Helpful Report
Posted 7 years ago
Julie Hart
Verified Buyer
“I haven’t received this item! Please could someone get in touch with me? Many thanks”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“One of the worst online stores I've dealt with paid extra to have next day delivery for my order to turn up almost a week after ordering, emailed your customer service who claimed to get back in touch but heard nothing. Disgrace of a company. Not even an offer of a postage refund or an apology. First and last order.”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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