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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Terri Hargreaves
Verified Buyer
“I've still not received any of the items purchased!!!!! They were for xmas presents! VERY disappointed. I will not being this site again. Everything else I purchased at the same time arrived within a few days! Prezzie box items did not and have not arrived. Please look into this and advise me of when, if ever they are going to arrive !!!!!!!”
Helpful Report
Posted 7 years ago
Emuobor Dafimu
Verified Buyer
“I didn't receive one of my orders in time for Christmas so someone missed out on a gift!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Still haven't received it and ordered it with guaranteed Christmas delivery!! :@”
Helpful Report
Posted 7 years ago
Natasha Payne
Verified Buyer
“Paid for pre-christmas delivery, parcel never arrived. No response to emails or tweets, awful customer service! Will never order from you again! Rubbish!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The topitoffs for hot drinks arrived broken. They were for Christmas so no time to return. Very disappointing. šŸ˜–”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My purchase arrived later than estimated (3 days late) dispite paying for next day delivery. This meant that I couldn't give it as a present in time for Christmas.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I placed an order on 19th December which was ā€˜guaranteedā€™ to be delivered to Christmas. However it did not arrive and when I called customer service today (27th December) I was told it had not been dispatched from the warehouse. I was offered a full refund but only a very cursory apology, which was very frustrating as I had to rush around on Xmas eve to replace all the gifts that did not arrive in the order. Not impressed at all.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Website specifically said ā€œarrives before Christmasā€. It didnā€™t so a complete waste of time. Will not be coming back.”
Helpful Report
Posted 7 years ago
Mike Tidy
Verified Buyer
“Ordered 18th December with delivery estimated before Christmas. Not despatched until 10pm on 22 according to prezzybox. Actually still not with the courrier on the 27th but still showing estimated delivery before Christmas. Very disappointed and let down. Would not have ordered if the true delivery information had be given. Won't use again. Now have to make a 40 mile trip to deliver late present.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered a Christmas present with next day delivery but it never arrived.”
Helpful Report
Posted 7 years ago
Katie Watson
Verified Buyer
“Order was supposed to arrive on 23rd. Still not here. No communication.”
Helpful Report
Posted 7 years ago
Kieran Barnes
Verified Buyer
“I have not received my any of my items which i am very angry and annoyed anout, you have ruined my Christmas and i will be using this site to order anything again!!”
Helpful Report
Posted 7 years ago
James Comer
Verified Buyer
“Bit of a joke your asking for a review when you are closed to answer my query..... simply the items never arrived”
Helpful Report
Posted 7 years ago
Emma Dutfield
Verified Buyer
“Didn't get delivered in time for Christmas despite being dispatched and shipped in plenty of time. Disgusted that I paid nearly Ā£4 for delivery on a Ā£5 item and didn't receive it. I won't be using this site again.”
Helpful Report
Posted 7 years ago
Tracey Stapleton
Verified Buyer
“Item never arrived so on Christmas Eve I had to rush out and find my niece an alternative gift. I therefore expect a full refund including the postage.”
Helpful Report
Posted 7 years ago
Derrian Moss
Verified Buyer
“I have still not received my gifts and was estimated delivery between 20th and 23rd of December . This meant I had to purchase other Christmas presents for family memebers on last minute due to the parcels not arriving.”
Helpful Report
Posted 7 years ago
Sarah Ellershaw
Verified Buyer
“ii didn't actually get my parcel! - ii emailed to change the delivery dress as my work was closing for Christmas - iive heard nothing back also there was no tracking available will never order from here again”
Helpful Report
Posted 7 years ago
George Christian
Verified Buyer
“Ordered item 5 days before Xmas but didn't arrive so no secret santa present and no email to say it had even been despatched. Very poor!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My gift that I was due to give didnā€™t turn up on time despite being dispatched on 18th of December. Very disappointed as it had said delivery would be by 22nd.”
Helpful Report
Posted 7 years ago
Jake Davies
Verified Buyer
“I have not received my order, where is it please?”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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