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printerinkdirect.com Reviews

4.1 Rating 5,356 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,190
 Questions Metrics
4.1
Based on 5,356 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Ian Thompson
Verified Buyer
“They sent out a printer drum replacement for me. The item arrived on time. HOWEVER, if like me the item is incorrect and does not fit, this is not the company that cares!!! After 3 x messages (as you can get them on the phone, every conatct is via email), the response never arrived. Not even "we are looking into this for you". Just plain NOTHING. Might as well just have an auto reply message which reads "we can't be bothered to reply" at least that woul dbe something. I think I will stick to the company I used before Cartridge Monkey.”
Helpful Report
Posted 4 years ago
Lee Dengel
Verified Buyer
“The printer does not recognise the cartridges and the blue one was delivered leaking . Not happy at all . Could I have a refund please.”
Helpful Report
Posted 4 years ago
Marc Ward
Verified Buyer
“Delivery 1 week late so far, no response from this company.”
Helpful Report
Posted 4 years ago
Gavin Arnold
Verified Buyer
“having purchased these E502-XL cartridges in good faith i was buying a quality product, but after installing them it was brought to my attention (1) the cartridges were only 50% filled with ink,(hence the price comparison to the Epson E502XL recommended cartridges), and (2) the chipset on the cartridges, does not have the correct compatibility for my Epson XP-5105 printer either! so i have 1x unit saying it registers and 3 x 50% filled others that the printer does not recognise. i am very disappointed after being sold the item under the premise that it was legitimate. please contact printer ink”
Helpful Report
Posted 4 years ago
Graham Conchie
Verified Buyer
“Sorry but the printer would not accept them”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered a multipack and only received 3 out of 4 ink cartridges. I have emailed regarding this issue twice with no correspondence or acknowledgement from Printer Ink Direct. There is no telephone number to confirm or arrange a delivery for the missing magenta ink cartridge. The only advantage was the fast delivery time.”
Helpful Report
Posted 4 years ago
Stuart Lincoln
Verified Buyer
“My printer does not accept this cartridge. Any advise?”
Helpful Report
Posted 4 years ago
Phillip Tomlinson
Verified Buyer
“Wouldn’t give you any stars because my order hasn’t turned up yet.”
Helpful Report
Posted 5 years ago
Caroline Sim
Verified Buyer
“I received the wrong ink.I emailed you.You said you would look into it.I haven’t heard from you since.I parted with my money in good faith.Please refund me or send me the right ink.Kind regards Caroline”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“None were recognised by my printer”
Helpful Report
Posted 5 years ago
Mia Bage
Verified Buyer
“Ink doesn’t work emails don’t get replied to! Very poor service!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I been emailing you about ink and heard nothing back.”
Helpful Report
Posted 5 years ago
Irinel Tudorache
Verified Buyer
“is not compatible with my print”
Helpful Report
Posted 5 years ago
Graeme Evans
Verified Buyer
“My order has not been delivered although asked to write a review...”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Inks arrived on time as usual but I misread ad so misordered previous order when I asked if could return the unopened boxes and pay difference on several occasions the response was dreadful. Such a shame to spoil a good relationship”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Sent me the wrong cartridge and have ignored all 3 of my emails.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I have been sent an empty cartridge and I have been able to get a response”
Helpful Report
Posted 5 years ago
Helene Rees
Verified Buyer
“They did not send the product out and ignored my emails, I had to request a refund through PayPal.”
Helpful Report
Posted 5 years ago
Dan Burns
Verified Buyer
“Whilst the delivery was quick, unfortunately the wrong item was sent. Easy enough mistake...and not usually worthy of a one star review. It is when there's no easy to find phone number (I gave up looking) and no e-mails are answered or even acknowledged. I ended up going to PayPal to claim back the money spent on the order and went to Amazon. I understand mistakes are made, but at the very least respond to communications from your customers.”
Helpful Report
Posted 5 years ago
Sarah Vickers
Verified Buyer
“I ordered 2 cartridges a week ago and was told they had been posted first class. I have previously chased these and not heard anything back. I have also still not received the cartridges so I have had to re-purchase these from a different supplier as I cannot wait any longer.”
Helpful Report
Posted 6 years ago
printerinkdirect.com is rated 4.1 based on 5,356 reviews
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