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printerinkdirect.com Reviews

4.1 Rating 5,356 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,190
 Questions Metrics
4.1
Based on 5,356 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
IMH HEWAWASAMGE
Verified Buyer
“I wants to return the product and I have emailed asking for advice on how to do it. But no one responded”
Helpful Report
Posted 3 years ago
Pedro Alvaro Rodrigues
Verified Buyer
“Extremely disappointed. Promised delivery within 24 hours if order placed before 10AM, only received 3 weeks later! Meanwhile no reply at all to around half a dozen emails! Also, could not locate any telefone numbers to call the firm. Meantime I had to go abroad and had to arrange a redelivery to a neighbour's address. Had to buy printer cartridges from another firm. Sheer waste of time dealing with this firm. Sorry, but that's the verifiable truth.”
Helpful Report
Posted 3 years ago
Adrian Mayers
Verified Buyer
“Extremely disappointed with the service. Ordered product - which included payment for next day delivery. Received product 3 weeks after order. Sent 2 emails for explanation re: delay and did not get a response. Would like a full refund for inconvenience caused to the operations of the business. Regards Adrian Mayers”
Helpful Report
Posted 3 years ago
Chris Render
Verified Buyer
“Ordered in beginning of May. Took my money immediately. No goods received for a month during which time I emailed three times and got no answer. Goods finally arrived a Month late by which time I’d bought them elsewhere. Won’t be ordering again”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“We did not receive the ink we ordered and have sent 3 emails to try and resolve the matter but have had no reply, there is also no phone number to call to rectify the matter. Delivery was fast so cannot fault however would have been great to receive the item we had paid for or an email to confirm back if the product sent was compatible with our printer as its not showing the model number.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“does not work and not responding”
Helpful Report
Posted 3 years ago
Richard Cohn
Verified Buyer
“I ordered 5 x Compatible Samsung MLT-D203L High Capacity Black Toner Cartridge and received them but the first one I tried had a faulty chip so would not register as a new cartridge. This was reported to the company by email but I have not had a reply from them. All I want is my problem resolved with a chip that works in the part.”
Helpful Report
Posted 3 years ago
Alfred Malocco
Verified Buyer
“I ordered on 1st June and paid extra for next day delivery The order was delivered 10 June I will not be ordering from you again”
Helpful Report
Posted 3 years ago
MR R J HORTON
Verified Buyer
“The compatible ink cartridges arrived in good time, unfortunately my Epsom printer wouldn't accept them even though tried many things. I contacted Printer ink direct three times by email to ask how to obtain a refund, no reply at all. BUY FROM THIS COMPANY WITH CAUTION AS THE CUSTOMER SERVICE IS NON EXISTENT. I have now given up trying to get any response from them and have referred the matter to my credit card company instead. Useless f**cking crooks!”
Helpful Report
Posted 3 years ago
Chowdhury Abu
Verified Buyer
“I haven't recieved my product and it is over 2 weeks. There is no response from the company via email or the website. Non existent customer service”
Helpful Report
Posted 3 years ago
Hugh Earl
Verified Buyer
“I am still waiting for the two cartridges and cannot get in touch with you.”
Helpful Report
Posted 3 years ago
Arun Saxena
Verified Buyer
“It's already been 9 days, I haven't received my order. I am still waiting for my order to deliver, I have already sent multiple emails to sales team but no response. I will never recommend Printer Ink Direct to anyone”
Helpful Report
Posted 3 years ago
Gary Mort
Verified Buyer
“Only got one star as there's no option for zero. Cartridges don't fit properly and the printer doesn't recognise them. No reply to emails or Facebook messages. Terrible company and product. Will be speaking to my bank to reclaim the money they took from me.”
Helpful Report
Posted 3 years ago
ELIO AOUN
Verified Buyer
“Terrible customer service, I must’ve emailed them 10 times requesting a pdf receipt of my order , I had zero response from them, I even tried their webchat which’s even worse. It’s like banging your head against a brick wall. Product however isn’t bad!”
Helpful Report
Posted 3 years ago
Michelle Wilkins
Verified Buyer
“No response to my emails no goods received!”
Helpful Report
Posted 3 years ago
Nicola Bennett
Verified Buyer
“Took 3 months to arrive when I paid for next day delivery no response to emails. Should have read the reviews before purchasing. Wouldn’t buy again.”
Helpful Report
Posted 3 years ago
Chris Clarke
Verified Buyer
“I paid 2.90 postage - the estimate was 2-3 working days for delivery and the ink took over two weeks to arrive. I won't be using you again”
Helpful Report
Posted 3 years ago
Jiri Zahalka
Verified Buyer
“Cartridges didn't work, no communication from the company to resolve the issue. Be aware, do not use.”
Helpful Report
Posted 3 years ago
David McMahon
Verified Buyer
“Ink Cartridge did not match printer?.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Printer won't accept the ink”
Helpful Report
Posted 3 years ago
printerinkdirect.com is rated 4.1 based on 5,356 reviews
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