“If I could give 0 stars I would. I ordered a blanket as a gift for my sister and the preview showed everything correct. The picture was upside down. Customer service after 3 business days never responded to my emails. I called and she basically said that’s how I input the order! Why is there a preview button if what you see is not what you’re getting!? Horrible service. I recommend going elsewhere to do business, where you know you’ll get what you ordered and if not hopefully it can be rectified.”
“I ordered personalised wooden jigsaw puzzles which were intended as Christmas gifts. With the postage charges my order cost over £100, so these items are relatively expensive.
Printerpix sent the cheaper puzzles printed on hardboard.
Printerpix has ignored all requests to process a return and refund.
I am now forced to recover my money by raising a Section 75 claim with my bank.”
“I don't know what's going on with this company. They should not make deal if then they can't cope with busy Christmas time. I made my order on the 4th of December. Let's specify that on their website was highlighted that order made before the 15th of December where going to be received before Christmas. Anyway it s the 5th of January and I have not receive my order yet. I understand that covid/Christmas is busy time but what annoyed me is the customer service completely unavailable. Not answering email, phone call and live chat. Then you finally managed to get in touch with them after hours of waiting and what do they say?? they cannot cancel or give refund. They don't how long it will take to get my order. Unbelievable!”
“Absolutely horrible product and customer service! It took me 3 months to reverse my order and then when it came it was nothing like what was advertised. Poor quality blanket and the photo image couldn't even be seen. Don't use their services...”
“Very little to say about this company, but avoid is the first thing that springs to mind.
Printing is very 'Bad Quality' and 'Customer Service' is utterly, utterly terrible, completely non existent.
Needless to say I have been waiting on a customer services advisor replying to numerous complaints regarding the quality of the picture I ordered since the 16th December, and still nothing.
They take the money, turn out sub-standard cheap goods and cut you off.
Avoid if you value the quality of your loved ones pictures.”
“I placed an order with them two weeks ago and still haven’t received anything. I paid over $100 for expedited shipping in hopes I would receive before Christmas but sadly that wasn’t the case. I called customer service and they told me my photo books will arrive next month after I’ve paid hundreds of dollars for the books and shipping combined. Didn’t realize this company was in the UK and customer service is the usual foreigners you can’t understand that have the worst customer service skills. I would avoid printerpix. Go to another company that’s more reputable. I wish i would have done more research before choosing them.”
“I ordered on 12/8. When I emailed on 12/22 to find out where my order was, I got auto-generated emails that referred me to FAQ and asked for my order number - which was in the subject line.
The phone is always busy. The autochat robot does not respond.
I wish I had read these reviews before I had placed my order.
Next step is to contact Groupon and complain.
Wish this could be zero stars.”
“Well where do I begin. Ordered a fleece blanket for Christmas present on 9/12 with the promise of delivery before Christmas, P&P £6.99 paid! On 22/12, no delivery so called customer service, after 3rd call at approx 30 mins each, finally got an answer. Firstly I was told order shipped on 20/12 but no guarantee of before Christmas. After querying the original Christmas delivery promise I was then told of course I was guaranteed to receive the item before Christmas but if not, after Christmas...... what a joke. I asked for tracking information but that was not available but was promised it would be emailed by logistics team..... a real joke.
Christmas came and went, no blanket so on 29/12 I called again and spoke with Paige, personnel from printerpix, who told me the item was never shipped due to COVID-19 and high infection rates.... what a joke!!!!! Paige told me they would produce the blanket in 24 hours, ship urgently; 2 day shipment and refund P&P, then she placed me on hold to talk to the production team to verify when I would received this item. Well surprise surprise the phone was disconnected. Well watch this space. Use Printerpix at your own peril. What a total joke!!!!!
Printerpricks????”
“Would give 0 stars but not possible.
Placed order early December for Xmas delivery of 2 photo mugs.
I'm the mug clearly. £10 postage would suggest expedited delivery. Think again. 28 December and still no mugs. Still no response from customer service via email or their online chat - worked my way up from #35 in the queue to be told Matthew has left the conversation just as I get to #1. These people are scammers, fraudsters, cheats, charlatans and out and out scum. AVOID.”
“Ordered on 12/4/2020, it's 12/24/2020, and they have NOT shipped my order. Christmas gift is not here. How pathetic!!!
I held for an hour and 25 mins and no one answered the phone. I am not happy at all. This my first and last time using Picture Pix.”
“Ordered multiple Christmas gifts from printerpix before the Christmas guarantee deadline date of the 9th of December. Its now the 24th of December and still haven't received my gifts as promised for Christmas. Looks like ive got some explaining to do whereby my family will not be receiving their gifts until mid January! I wouldn't complain if there wasn't a Christmas guarantee promise, but if the company doesn't provide a service as promised then I must have my say. so disappointed.”
“SCAM ALERT I'm giving one star because I cant give minus stars.
My item was shipped the 23rd of November. I sent 3 emails no response. Also 7 or 8 Instagram comments on their posts.
I thought they were ignoring my instagram comments, but my boyfriend checked from his page and actually my comments are hidden from the public. Huge scam. I'm going further about this. I have all the proof”
“Placed an order on the 6th Dec received email on the 11th Dec to say dispatched its now the 24th but still not arrived, I tried to call the Company last night was on hold for 45 minutes without getting through. Today I wanted to web chat someone from the company again waited over 45 minutes once through I explained still waiting for my order her reply was thank you for your order its been dispatched and will be with you shortly she then ended the call. This was my first order with this Company and will be the last never had such poor service from a Company.”
“Ordered 3 items from Printer pix on 12/9 which is days before the cut off day they give for Christmas delivery. My items are still in production and I have not received any response from customer service which I have contacted several times. Some family members wont be receiving gifts this year due to this company. THEY SUCK!!”
“Horrific!
Ordered a slate, which arrived in half, not surprisingly as it was packaged terribly. This was a Christmas present so I needed to speak to customer service, which after 59 mins on hold I got through to the most useless advisor who offered to refund 7.99? It cost £30! It then gets worse as on my phone bill I now have a nearly £50 phone call as it had dialled an 0844 number. Long story short I have spent £80 and all I have is a broken slate!”
“I ordered December 4th, I was told when I called looking for my item last week, that I would have it by Christmas. It does look like my item finally shipped but not expected to reach me until December 29th. I only wish I would have read the reviews first, I am not expecting much when I eventually do get my item based on others reviews. Heading out to the Mall to try to find replacement gifts for Christmas gifts!! PLEASE NOTE if you order it takes 10 plus days to fill the order and another 7 to 10 days for shipping.”
“This is a HORRIBLE company to work with. I purchased a photo blanket on November 6th. It is now December 22nd and I have not received it. Their website says if you order blankets by December 12th that you will get it by Christmas.... that is obviously a lie since mine was placed on November 6th and nothing. I have tried contacting them for weeks now. There phone never works or you wait on hold until it disconnects you. They do NOT answer emails as I have sent multiple. I have spent HOURS on chat just to be cut off multiple times when I get close to the first person in line of the queue. I will NOT order from them again and I will make sure everyone knows about my experience with them. As of now, I still have not gotten a response from them”
“I placed an order online for 3 10x12 canvas with pictures printed on them. I placed this order on December 3rd today is December 22nd and their website still says that my order is "in production". These were supposed to be Christmas gifts. this sucks because now I have to scramble to get other gifts which means spending more money because I'm almost certain I will not be refunded the money I've already paid them. i will be contacting the Better Business Bureau regarding this matter and I suggest that each of you do the same.”
“I ordered a present for my son on 30th Nov just gone will take 15 working days rang up last Wednesday it was awaiting dispatch I rang today it was done twice poor quality will refund shipping Where is the product oh mam waiting on shipping label will try get before Xmas for you it's takes 7 days then told computer fault then bloody Covid. PLEASE DO NOT ORDER FROM THIS COMPANY BLOODY BUNCH OF IDIOTS sounds like a call centre in Pakistan have never spoke to an English person (, not being racist) I live Blackpool two friends ordered after me and have got theirs Where's mine WATCH THIS SPACE”
“Did not deliver one time ( despite being well within the cut off time for Christmas), Terrible customer service ( that's if you can get hold of anyone). Very difficult to track orders. I wouldn't recommend.”
