“Ordered 3 photobooks, 2 were mis-printed. Told by agent to send photos which I did that day and now been 10 days without any communication or replacement of my order. Was told by agent it would be done as a priority and delivered within 3 days. Absolute joke!”
“I ordered a photo book and completed 39 out of the 40 pages after working on it for 2 entire days. I saved it and went back an hour later and the book was blank. I have written twice and called and have been told that the tech department would contact me in 24;hours. This was last Thursday. Yesterday I finally received an email asking if I saved my work which was stated in all contact. Totally frustrated!”
“First they messed up my cup and then they wouldn’t do it was needed to have it to me when I was supposed to get it. The answer was pretty much so sad too bad not my problem.”
“We had placed an order for graduation photo book and we were promised that we will have it by the graduation. Nothing so fare. Two weeks in the order. All calls go to offshore and they repeat "we are sorry but trust me". They don't have any US based service so don't expect a refund.
Not sure why Groupon does business with them.
You get what you pay for.”
“Ich kann nur abraten. Hier funktioniert nichts. Weder die Software, Fotos lassen sich nur in minderer Qualität hochladen, noch werden die Gutscheine (von Groupon)angenommen , noch werden Mails beantwortet, noch sind die Lifechats hilfreich. Ich habe jetzt viele Stunden damit zugebracht, Fotodecken zu bestellen und gebe es jetzt auf. Hier werde ich nie wieder etwas versuchen zu bestellen, denn bestellen ist ja wohl gar nicht möglich. Ich habe übrigens bei anderen Unternehmen schon hundertfach Fotoprodukte bestellt. Ich kann durchaus mit Bestellsoftware, so sie denn funktioniert, umgehen”
“Printerpix is the mother company of sparkster. A well known fraudulent blockchain Ico. They gathered 30 million to Kickstart their company. 3 years later, nothing has been delivered, all funds are gone. You should not trust this company at all.”
“What happened with our $83 million?
You state in your recruitment ad that Sparkster is part of Printerpix. We invested $30mln in ETHEREUM that's worth $83mln today. Nothing was delivered. Sparkster speaks of millions of clients on LinkedIn but there are no client s. What happened with our money?”
“DO NOT contact them through their customer service telephone number - it’s PREMIUM RATE and they put you on hold to deliberately extend the call! Cost me over £8 to amend a delivery address. There was no warning about the charges 👎🏻”
“Horrible customer communication and service. Finally after a month of unanswered emails, I called and requested a refund because I still had not received my full order. Awful service”
“I didn't want to give any stars to the company, because I am very disappointed. I have received the wrong order, someone else's order. It took so long to arrive and it was the right item. But I would give five stars to the attendant Kayla, who was very helpful and tried to help me through the chat. Now, I will wait for the replacement, the one I really ordered.”
“Printerpix is a terrible company all round and the customer experience is appalling. I would give no stars if this was an option
They are a total rip off, i.e. if you buy offers from Groupon, they then make up any difference with extortianate postage and packing and this may still not be too bad, but they give you the worst delivery speed with no tracking!!
And that's if the item turns up and you have to take there word for it that it's been made and sent!
I ordered a blanket in November, paid for it in real time, including the extortianate P&P and to date have still not received it. I've chased it endlessly, I've used the very expensive call line, sent loads of emails and received a poor reply every so often, i.e. c1 reply a month
This company wants your money and that's it. It has no pride and just doesn't care. All the negative reviews tell you this and I wish I had read them before I ordered and paid for the blanket in good faith.
Avoid this company”
“Worst printing company I've ever dealt with. Absolute zero customer service. A month after paying for my order and still no progress in even printing, much less shipping. I did get a rep and they recited that all orders are filled within 15 business days, maximum, followed by up to ten days of shipping. I reminded the rep we were past that, and it still hadn't even been printed. His response was that he saw my (unanswered) email request for an update and would "clear out the email request as completed" despite my displeasure at NOT getting any reply OR an answer about my missing product. This company is at best a scam.”
“Customet Service Sucks!! All they Care about is Check out their Product & ignore the Delivering the Package. I ordered The Mug, when I was tracking it was delivered & There was nothing in my home. A Few days later somebody Search my name on FB & Text me she had my package. & She have to resend that again. I was trying give vakentine surprise to my wife but They Messed up everything..
Avoid The PRINTPIX !!”
“Be careful when using Printer Pix. I was quoted a price at checkout for some coasters,and when I looked at my bank statement they had taken out an extra £14.18.
I got no where with emailing & phoning this company.”
“I purchased 10 calendars as Christmas gifts and received only 1 for approx $80 plus.
I contacted printerpix right away, several times, their last comment that I received was: the date I received it. My reply was I received 1 not 10. Even their regular price for one calendar isn’t $80. This was a special promotion of 10 calendars not 1. I have disputed it w my credit card co. Their response again was the date I received the 1 calendar. I am in the habit of writing good reviews, not bad ones. My advice is don’t use printerpix unless you too want to be ripped off!”
“Printerpix pleads for you to give them good reviews on trust pilot. They give you exceptional customer service by telling you they will expedite it and what not, but 2 weeks later and I still don't have my order done, no tracking number, nothing. I spoke with Patricia twice and both times, she told me she will expedite my concerns to her supervisor, but my order isn't even done yet. I put in my order on 1/14. 2 weeks later, I still not even have a tracking number. Go with Canvasonsale; I made an order 1/13, received it in under a week and shipping was A LOT less than printerpix, by $15.00!!”
“I have been trying to get a satisfactory conclusion to my order since November. DONT touch this company, they do not respond to questions, emails, phone calls. My order was posted to someone else who has returned it to Royal Mail. I may never see it ! I am totally frustrated! The Postage cost are extremely expensive.I cannot comment on the product as it NEVER came. Previous reports echo my dissatisfaction.”
“Customer service worst ever, they owe me a refund £131.95, been waiting a month, phoned twice and they hung up, sent several emails and they ask for same information every time which I have sent, will never use them again, can’t believe how bad they are, DO NOT USE”
“This is the worst company ever. Products arrived super late and did not look like what I ordered. Also, my credit card was hacked with a fraudulent charge showing up the day after ordering. Would not trust this company or site!”
