“Terrible, terrible company and I wouldn’t recommend them to my worst enemy.
First their transfer of pics from my photo app to their software is beyond frustrating. The hours and hours & hours I spent creating books for my grandchildren is time I will never get back and a true test of patience, as well as a labor of love. Sometimes, I could upload 5 pics at a time, sometimes 10 maximum and sometimes over and over again none. The fact that their format only allows 1 pic per page is VERY disappointing. I collect pictures of the grandkids ALL year and to only be able to put 40 pics per book was very disappointing.
Add to that frustration that one of my books has a picture of a young boy with all my chosen pictures of my 10-year old grand daughter on the inside! I have been battling with someone named “Hannah Mae” for a full week. She obviously does not understand English because her responses don’t even come close to addressing the problem. I can never respond to her email response because when I do (even though it clearly states “if there are any other problems please respond to this email”), I get an automated response that “this email does not receive responses”😡😡 So….i open another problem ticket and say basically the same thing again. I even downloaded pics of the cover to the book in my possession, along with the pic that was supposed to be on the cover. How much clearer can I be??? This is so incredibly frustrating.
Take my advice, learn from my mistake, a Groupon purchase is not always the way to go. Especially in dealing with this company. Run away as fast as you can!! It’s been a nightmare and meanwhile, as of January 11th I still haven’t been able to give my grand daughter her Christmas gift🤨🙁”
“Ordered from this firm as they were advertising pre-Christmas delivery. It's now 8th January and order still hasn't arrived. Recieved an email before Xmas claiming "order printed, but problems with courier"
Contacted customer service by email - was given different excuse (one must be an untruth)
Further emails to customer service have not seen the curtesy of a response.
This firm is based in Poland - something that they fail to make you aware of
Won't be using them again”
“Awful company. I ordered 2 personalised picture blankets for my children's grandparents and both had thick white lines through many of the photos. I contacted them last month and still have not had a reply from a "human" to offer any resolution. £45 down the drain!!!”
“They sent me 2 of the same customized blankets in the wrong size instead of the 2 different ones I ordered then said there were no returns. Their website says 100% satisfaction guaranteed for all of their products AND are available for exchange or money back with free returns. The only solution they came up with was for me to repurchase the blankets. What a joke! Highly DO NOT RECOMMEND THIS COMPANY! Their “customer service” is a terrible! They only communicate thru email. If I could give zero stars I would.”
“Ordered 2 x books, hidden pricing, as of yet still no response to an email i sent over a week ago and despite paying for the albums to be delivered for xmas they won't be. Terrible service, terrible company. Will definitely never use them again and had i read the reviews wouldn't have even bothered to begin with. With service like this and reviews like this, it won't be long until you are under, that's for sure!”
“I ordered a canvas as a present for my sister. Printer Pix did not stretch the canvas correctly or center the picture. After jumping through several hoops, including sending 5 photos of the canvas, date, order number, I still had no response. My sister hasn't gotten a replacement and I'm out money. I've studied change, but only after contacting them 5-6 times and 2 hours of my time.”
“Hope you do not need to contact them!!!! EVERY time I tried to contact them regarding a duplicate order, It just gives off a generated message no matter what route you try to go down. Click on "speak to person" etc...it takes you right back to same page. Why put it on website?
My husband put in a duplicate order by mistake and I found out after 2 hours of being submitted, so if a human had responded to my daily "ticket", I could have been refunded as the order was exactly same as one placed week before. £40 wasted. Fuming. Will never use this firm again for personalised stuff.”
“I would give them no stars if were an option
Worst company I’ve ever dealt with customer service it’s useless Hannah very patronising evri emailed said it was damaged in transit but still delivered it I sent them the email from evri sent them photos of the damaged slate this was sat we are now on Thurs I’ve emailed them every day Hannah responded you have to wait 48 hrs we are now way over that and still no response so I’ve had to order from someone else as it’s a Xmas present so I’ve emailed again to say I want a full refund!!!!! Do not waste your time or money with this company”
“ordered a custom calendar from Printer Prix on Friday around 5:30pm and paid extra for 2-day delivery. As of Tuesday the 16th, it still hadn’t arrived.
Customer service has been completely unhelpful. Instead of taking responsibility, they repeatedly told me to contact the courier. The courier (Amazon Shipping) then refused to help and told me to contact the seller — so I was left being passed back and forth with no resolution.
Printer Prix seems to forget that the customer’s contract is with them, not the courier. If you charge for an express delivery service, you are responsible for ensuring it happens or issuing a refund. Ignoring customers and shifting blame is unacceptable.
I paid for a service that was never delivered, wasted time chasing both sides, and still had no clear answers. Extremely disappointing experience and very poor customer service.
I would not recommend this company and will not be ordering again.”
“The customer support is not there. I sent in several "help desk" tickets about my order. No one ever contacted me and when I received it, one of the throws was wrong. I will not use this company again.”
“Terrible experience. I paid over $400 for a photo book plus extra for expedited shipping. This was meant to be a gift for my father’s 80th birthday, but it arrived more than two weeks late after taking over a month to ship. This was NOT a shipping carrier issue, it was completely the company’s fault. Their only response was to offer $15 off my next order. I would strongly recommend choosing any other company.”
“Terrible. My package was soggy after being left out in the pouring rain. Only one of the two calendars was inside. Damp and buckled from the rain. Poor quality. No cellophane to protect the calendar. Will never use this company again! Nearly £28 for this!”
“I tried this company on Groupon. They are horrible! Half the pictures I sent in had heads cut off. Took forever to finally find a way to get ahold of them. They said they'd replace it. Sent me the same exact book. Upon further complaint she said that's how they received them. Like it was my fault! I sent originals and then she said their printer doesn't center them.WTH!
She offered to reprint by manually centering them for me at 50%. Like I'm going to pay again. 100% would not use them again!!”
“Terrible experience! Took over a month for the company to ship a photo book I paid over $400 for and I even paid an additional fee for expedited service and shipping. Their response was to offer $10 off an a future purchase-as if I would place another order. NEVER AGAIN! Do not buy from this company!”
“I’d been trying to cope on my own for a long time, and it really took a toll on me. I was exhausted, stressed, and anxious every day. When I found Michael and team, I decided to reach out, and their quick, thoughtful response immediately eased some of the pressure I was feeling. They were kind, patient, and truly listened, which helped me feel more at ease about moving forward. In the end, my withdrawal went smoothly and was handled without any complications.””
“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely.
Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome.
This is the standard every digital support service should strive for.
URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.
#CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”
“Very poor quality item, printed double sided. Phone numbers are not working, email addresses invalid. Super unhappy. Could of made it myself. No one is answering anything”
“Extremely poor quality, gaps in the pictures and faded color on a product I paid extra for high quality on and when I tried reaching out to them it takes days to get a response and I still don’t have a resolution. This was meant to be a gift for a grieving child and now it’s literal trash taking up space.”
