“Terrible experience! Took over a month for the company to ship a photo book I paid over $400 for and I even paid an additional fee for expedited service and shipping. Their response was to offer $10 off an a future purchase-as if I would place another order. NEVER AGAIN! Do not buy from this company!”
“I’d been trying to cope on my own for a long time, and it really took a toll on me. I was exhausted, stressed, and anxious every day. When I found Michael and team, I decided to reach out, and their quick, thoughtful response immediately eased some of the pressure I was feeling. They were kind, patient, and truly listened, which helped me feel more at ease about moving forward. In the end, my withdrawal went smoothly and was handled without any complications.””
“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely.
Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome.
This is the standard every digital support service should strive for.
URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.
#CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”
“Very poor quality item, printed double sided. Phone numbers are not working, email addresses invalid. Super unhappy. Could of made it myself. No one is answering anything”
“Extremely poor quality, gaps in the pictures and faded color on a product I paid extra for high quality on and when I tried reaching out to them it takes days to get a response and I still don’t have a resolution. This was meant to be a gift for a grieving child and now it’s literal trash taking up space.”
“I will never order from Printerpix again! I ordered 2 large blankets for children that lost their mom… When Printerpix sent me the confirmation on my order, I realized my order had the wrong shipping address.(after filling in the address twice.) when I saw they had made a mistake. I tried contacting them at least 10 times!!! (by phone, email and through that texting robot thing) none of the phone numbers worked that were listed! I finally stopped trying waited for the blankets to arrive at my house and then had to re-ship them to the proper address! (having to pay for shipping twice!) When I did receive them, I open them up to check them out, the blankets themselves weren’t the quality that I expected them to be. One blanket the photo was pretty nice. The other I thought was horrible! Their customer service absolutely stinks! I would never order from this place again!”
“after several attempts to get someone from this company to call me before i placed the order to make sure everything was right, with 0 response. i placed my order, it came, WRONG, they said it was my fault., bummer. these guy's suck plain and simple.”
“Ordered a standard canvas print and paid in full. Printerpix failed to deliver the product, have ignored all my messages and will not refund my money.
In short, they have stolen my money and think they can just ignore me.
AVOID AT ALL COSTS”
“Your web site sucks, after uploading picture, and trying to check out, kept getting error occurred, tried several times, and trying to contact customer service is almost impossible. Went to keepsake and did it in 5 minutes.”
“Nice software to make a photobook with, however, they offer up to 95% discount but at checkout you get only 10% with the codes they send you. They say, they have 24/7 customer service with a real person, not a robot, but no matter how often you try to get in contact with them, there’s no real person to answer your questions. |”
“Never received my package. Cant get anyone on the phone for customer service. No live agents as claimed on their website. Its very frustrating and time consuming and you get no where. I dont think I will order from this company again. I am also going to put in a complaint to Groupon. Very disappointed in this company service.”
“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”
“RIP off.. bought 2 photo books and haven't recieved either one by the delivery date. They wont send a tracking number or a currier names. Customer service is a robot that say we apologize for any inconvenience.”
“First of all they printed my picture with the head cut off and then offered me 50% off to reprint it. When I tried telling them that was unacceptable, they simply said the best they could do was give me 50% off a reprint. I reported them to Groupon and I hope no one else uses them anymore.”
“The quality for what I paid for metal prints was so subpar. I had professional highest resolution photos and many of the 12 came back looking like the photos were taken at night with no flash. They tried first to blame my photos and then when they offered money off for next order (like I would ever order from them again) and lastly I could pay an additional $28 per photo (already paid $217) they would redo! No thanks.
Stay away from this company”
“This company is awful. I placed an order 18 days ago and they still have not even printed it. They claim 3-4 days to manufacture and 5-7 to ship. I've reached out multiple times and all they offer is a refund of shipping costs. Not once have they offered to rush shipping, let alone offered to print the darn thing. This company is absolute garbage.”
