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Pure Heavenly Chocolate Reviews

4.0 Rating 746 Reviews

74 %

of reviewers recommend Pure Heavenly Chocolate

Company Reviews

4.0

Based on 746 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Pure Heavenly Chocolate 1 star review on 17th November 2023

Pure Heavenly Chocolate 1 star review on 7th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed with the taste of this chocolate. Liked the branding but extremely overpriced. Better tasting chocolate in Aldi and whilst I appreciate it's 'healthier' would rather have less of another brand and not pay over the odds for 'Heavenly Chocolate'. Had ordered so many bars to give to family at Christmas but too embarrassed to do so and had to return for a refund. I simply cannot believe the current recipe is the same one as the Dragons tasted and can only assume it's been changed to generate more profit? 100% wouldn't buy again or recommend which I am really sorry to say as I was so enthusiastic and wanting to support Stephen in his new business and had lots of admiration for him.”

Posted 4 years ago

Dear Caroline, As you may have ready from other reviews - we have had an issue with our manufacturing - mainly due some new (and expensive) equipment malfunctioning without us realising. We would like to send you some replacements - please can you send us your order number. Stephen Founder

Posted 4 years ago

“Ordered several bars to get the free postage and thought they would make nice stocking fillers. Just tried the Salted Caramel. No idea why 'the Dragons' raved about this chocolate. My husband and I are extremely disappointed with its taste and especially the awful aftertaste. Left my mouth dry and desperately need something to take the taste away. My husband left most of his, something he never does with chocolate!”

Posted 4 years ago

Dear Helen, As you may have ready from other reviews - we have had an issue with our manufacturing - mainly due some new (and expensive) equipment malfunctioning without us realising. We would like to send you some replacements - please can you send us your order number. Stephen Founder

Posted 4 years ago

“Poor comms and ignored emails while holding on to our money since the Dragons Den appearance. Got fed up of being fobbed off and phoned the credit card company to issue a refund. Won't use again so another lost customer for life”

Posted 4 years ago

Dear Peter, I'm sorry to hear that you didn’t receive your order. Please can you give me your order number so that I can look into this for you. We have had a number of parcels lost by Royal Mail so yours may be one of them. Stephen

Posted 4 years ago

“Stephen, I have sent two e-mails already this week and still no response, my order number and full details are contained therein. I am not going to post that on a public website. Thanks, Phil.”

Posted 4 years ago

“Made an order 11 weeks ago and still waiting for it to arrive. Communication extremely poor, I have had to chase several times and I am completely bored and over it now. Just e-mailed and asked for a full refund. Not holding my breath I will get a quick reply. Shame a businesses like this should be admired and supported and we would have supported but if you cannot get the basics right, it leaves a bitter taste, even without trying the chocolate!”

Posted 4 years ago

Hi Phil Sorry to hear that. Please give me your order number and I will look up your tracking details. We have had a number of parcels lost by Royal Mail, so we can look into this for you. Stephen

Posted 4 years ago

“Waited 10 weeks for the chocolate to arrive. Bought it to support a new business & was very disappointed. Chocolate is extremely poor quality & leaves a taste of chalk in your mouth after you eat it. I won't be buying this product again & wouldn't waste your money on it. Very poor communication when emailing throughout to see where your order is.”

Posted 4 years ago

Hi Coleen As you may have ready from other reviews - we have had an issue with our manufacturing - mainly due some new (and expensive) equipment malfunctioning without us realising. We would like to send you some replacements - please can you send us your order number. Stephen Founder

Posted 4 years ago

“Like many of the reviews below, I waited 7 weeks for the order. Email comms was ok, not the quickest. The actual chocolate itself is not very pleasant! Over sweetened, with a cheap vanilla and chalky under taste. The sugar free choc Sainsbury's make for 85p a bar is loads better! Very disappointed and definitely won't be ordering again.”

Posted 4 years ago

Hi Tania As you may have ready from other reviews - we have had an issue with our manufacturing - mainly due some new (and expensive) equipment malfunctioning without us realising. We would like to send you some replacements - please can you send us your order number. Stephen Founder

Posted 4 years ago

“I placed an order on 9th November. Had an email straight away to say it would take 2-3 weeks. I have heard nothing else so last week sent an email asking when I should expect to receive my order. No reply, so sent a further email, still nothing. That's when I started to read reviews.... looks like I'm not alone! I can accept that there may have been high demand leading to delays, however communication is terrible. This is unacceptable!”

Posted 4 years ago

“For the first time in my life I had to throw chocolate away. Both plain and caramel were awful. I contacted them with a nice message but never got a response. Please don't waste your money”

Posted 4 years ago

Dear Kyle, As you may have ready from other reviews - we have had an issue with our manufacturing - mainly due some new (and expensive) equipment malfunctioning without us realising. We would like to send you some replacements - please can you send us your order number. Stephen Founder

Posted 4 years ago

“Ordered after seeing the positive comments on Dragons Den. Waited a few weeks for delivery but I had an email keeping me informed. However upon receipt it was clear it really wasn't worth the wait. The product is not very nice and leaves a strange chalky after taste. I had bought them as Christmas presents but will not be handing them out.”

Posted 4 years ago

As you may have ready from other reviews - we have had an issue with our manufacturing - mainly due some new (and expensive) equipment malfunctioning without us realising. We would like to send you some replacements - please can you send us your order number. Stephen Founder

Posted 4 years ago

“Much like other reviews, placed an order in good faith to support what seemed like an honest and trustworthy business. It is clear that they are trading on the appearance on Dragons Den. I am disgusted with this company and the service (or lack there of) placed an order and the money taken from account straight away. Was quoted 2-3 weeks delivery, which I was willing to wait. I am now just 30 dats and still no product, no response to my emails. This is awful, I feel as though I’ve been conned. How on earth they feel this is an acceptable way to treat customers. Avoid, DO NOT PURCHASE from them!! Am in the process of seeking legal assistance, as according to the Consumer Rights Act 2015 they exceeded the 30 day delivery time frame.”

Posted 4 years ago

“Much like other reviews, placed an order in good faith to support what seemed like an honest and trustworthy business. It is clear that they are trading on the appearance on Dragons Den. I am disgusted with this company and the service (or lack there of) placed an order and the money taken from account straight away. Was quoted 2-3 weeks delivery, which I was willing to wait. I am now just 30 dats and still no product, no response to my emails. This is awful, I feel as though I’ve been conned. How on earth they feel this is an acceptable way to treat customers. Avoid, DO NOT PURCHASE from them!! Am in the process of seeking legal assistance, as according to the Consumer Rights Act 2015 they exceeded the 30 day delivery time frame.”

Posted 4 years ago

“Still waiting for delivery after approx 8 weeks. No reply to my mail to chase.”

Posted 4 years ago

“DO NOT WASTE YOUR MONEY ON THIS HORRIBLE CHOCOLATE We waited a long time for this chocolate to arrive and it doesn’t live up to expectations at all. It’s very bland and leaves a very unpleasant aftertaste. Has the recipe changed? as I struggle to understand what the investors on Dragons Den thought was so special? I am very disappointed with it, bought 8 bars to try the individual flavour. When delivered 7 out of the 8 bars ordered where broken within the packaging, not a good start to my experience. I will not be buying again and would recommend that people do NOT waste your money on this product.”

Posted 4 years ago

“I ordered six bars on the 23rd of September. 8 weeks later, three of the bars arrived. After emailing several times they told me the other three bars I ordered were out of stock so I requested a refund for those three bars. No response and upon emailing again they told me they sent them out and gave me the tracking number for the bars I'd already got. I either want the bars or want my money back and now I'm getting ignored. The packaging and product are extremely poor quality. I really hoped thus would be a nice vegan chocolate but the taste is horrible and the customer service in the company is appalling. Will not be recommending!”

Posted 4 years ago

“After over a month’s waiting, chocolate finally arrived. However, the quality of the chocolate doesn’t worth the wait at all. we were very disappointed by the taste. Doesn’t taste chocolate at all and overly sweet. If you want to try a good vegan chocolate, try ombar. They are way better.”

Posted 4 years ago

“5 weeks and still no delivery. They’re just Not prepared and customer service is non existent.”

Posted 4 years ago

“I was excited to try this after a recommendation from a friend. I appreciate demand was high following Dragon's Den but they set expectations in line with that and not met it. I placed an order 4 weeks ago, I was told delivery would be 2-3 weeks. After 3 weeks and no communication, I chased my order and I got an email to say it had been dispatched on Wednesday 4th December. I don't know where its been sent from or what delivery service but I would expect it to take less than a week to arrive. Tried chasing it again but no reply, have emailed yet again to request a refund. Disappointing.”

Posted 4 years ago

“Ordered 30/9 (#62651). 19/11 Told despatched. 29/11 and 9/12 chased. Received only automated replies. Still no delivery and no proper response...”

Posted 4 years ago

“Ordered in Sept (order #62651). 19/11 Told despatched. Still no delivery. 29/11 and 9/12 chased. Have received only automated replies. Still waiting...”

Posted 4 years ago

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Pure Heavenly Chocolate is rated 4.0 based on 746 reviews