Pure Heavenly Chocolate Reviews

4.0 Rating 746 Reviews
74 %
of reviewers recommend Pure Heavenly Chocolate
4.0
Based on 746 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

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Pure Heavenly Chocolate 1 star review on 17th November 2023
SMW
Pure Heavenly Chocolate 1 star review on 7th September 2022
Chris Visk
Anonymous
Anonymous  // 01/01/2019
This is not the same chocolate as first introduced. Has gritty texture. Am disappointed but will give to vegan friend as gift.
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Posted 4 months ago
purchased initially for dairy allergy adult daughter, & also health conscious so low sugar alternative sounded a bonus. The "flavours" are ok, the texture, after taste & overall experience is unpleasant. Do not expect "chocolate" Affraid the £25gift ended in the bin
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Posted 10 months ago
The chocolate was tasteless did not live up to the hype. Will not buy again
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Posted 1 year ago
Ok yes I like most of their bars but don’t bother paying extra for fast delivery as they will let you down and never send it on time which for us is a nightmare.
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Posted 1 year ago
Just found it leaves horrible after taste in your mouth
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Posted 3 years ago
I’ve just received the taster box and was disappointed to find double of 3 flavours so only really get to taste 5 flavours not 9 like I would have wanted. 3 of the flavours (5 bars) are ones I don’t like so out of 9 bars I’m left with only 3 that I would actually eat. Waste of my money to be honest and wouldn’t recommend
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Posted 3 years ago
I so wanted this to be great stuff. Its not. Packaging and service is excellent but the product isn't tasty, nor melts in your mouth with richness. There's way better out there sadly.
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Posted 3 years ago
Being vegan we really wanted to like this chocolate But it isn’t for us sadly. I bought 4 bars and I really didn’t like any of them. It tastes cheap, it doesn’t melt in your mouth and I was reluctant to eat it when I realised it’s full of artificial sweeteners which are in fact worse than sugar. I wouldn’t give it to children and I wouldn’t recommend it. I really didn’t want to leave this review. I wish it could have been positive.
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Posted 3 years ago
Your chocolate is expensive but I did not mind if it proved to be 'heavenly', however, it was not heavenly at all. The texture does not melt in your mouth like normal chocolate, the flavour was nowhere near as good as any chocolate I know of. Just comparing it with gluten free and dairy free chocolate available in Tesco, it is not as good. I was very disappointed. I am not even tempted to go and eat some more.
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Posted 3 years ago
Disappointed, the chocolate was ordered as a gift and I chose 24 hr tracked delivery. Website said you were operating as usual even in these difficult times. Order received and confirmed in a speedy manner. 3 consecutive days I had to chase for confirmation that it had been sent, which even after day 3 it hadnt been. 3 different chat people - Ben, Abi and Anna, emails from Sonia all said different things. In the end I telephoned and spoke with Tara, who personally sorted my order and emailed me the tracking reference. No refund of the p&p as promised and I cannot rate your chocolate as I havent tasted it. Hopefully this is just a blip due to the current world circumstances. Wishing your business the very best.
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Posted 3 years ago
Delivered, ordered etc all good. Product is not nice? Little flavour and really disappointing. Genuinly would never buy again. Tastes nothing like chocolate. I am vegan and buy vegan chocolate , this is the poorest I have bought and Pricey.
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Posted 3 years ago
Sorry but i dont get it. Banana flavour, could hardly taste it and the silk is tasteless. Maybe ok for those that are gluton free, but as a chocolate lover its a no from me.
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Posted 3 years ago
This chocolate is smooth but that is its only positive. The banana and coffee flavours were non existent. The hazelnut was full of vanilla flavouring and there is an overwhelming lingering taste of sweetener in all of them. The mint one tasted quite good. Marketing them as being low in sugar is great, but look at the levels of saturated fat- hardly healthy. I shall not be buying again.
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Posted 4 years ago
Hi Sarah Sorry to hear your feedback. We did have an issue with some of our manufacturing equipment which did affect some of our bars which has now been fixed. Let us know your order number and we will organise replacements. Regards fat content. The fat in chocolate comes from cocoa butter and is made up of equal amounts of oleic acid (a heart-healthy monounsaturated fat also found in olive oil), stearic and palmitic acids. Research shows that stearic acid has a neutral effect on cholesterol, neither raising nor lowering it. Team Heavenly
Posted 4 years ago
This seemed like a very interesting product so we ordered the Silk, Salted Caramel and Orange. Unfortunately we didn’t like any of them. They all have an overpowering taste of sweetener, which lingers in your mouth and on your teeth for quite a while. Oddly, the ‘Silk’ smelled a lot more like caramel than the ‘Salted Caramel’, which in turn smells like citrus. The ‘Salted Caramel’ contains up to 2x more salt than other salted caramel chocolates, yet neither of us could taste any salt (nor caramel). While they all smell nice when you open the packet, they don’t actually taste of much. Out of the fat content, roughly 90% is saturated, which brings the total calories to pretty much the same level as any other chocolate. Overall, great idea, quick delivery, nice packaging, but a distinct taste that you’ll either love or hate.
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Posted 4 years ago
Hi Dominic, We have had an issue with our new machinery and some stock got through that shouldn't have been sent out. Please send us your order number and we will replace your whole order. Team Heavenly
Posted 4 years ago
After watching Dragon’s Den I was keen to order the chocolate, because of low sugar in it. I ordered few flavours (orange, fruit and nut, dark and coconut) Packaging of the chocolates looked nice, but flavours unfortunately not so good. Only dark chocolate didn’t taste that bad. For me these chocolates taste very artificial and leave bad aftertaste. Most disappointing of all is that instead of sugar it is full of sweeteners. I wish I knew that before buying. Worst spent £20 really. Luckily my husband is not that bothered about the taste, otherwise I would just chuck them to the bin..
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Posted 4 years ago
Hi Jurate, Sorry to read your review. We did have an issue with our new machinery that was purchased after Dragons' Den and some stock got through that shouldn't have been sent out. We are very sorry Please send us your order number and we will replace your whole order. Team Heavenly
Posted 4 years ago
I ordered chocolate bars of different flavours and they were delivered promptly. The packaging looks nice and it is also mainly made of recyclable materials. However, I was disappointed by the artificial flavours of the chocolate bars I have tried (hazelnut, salted caramel and coffee). The taste and smell are overpowered by the artificial flavourings. The only one I liked is the dark chocolate flavour. However, I don't think I will buy this chocolate again.
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Posted 4 years ago
Hi Vittoria, Sorry to read your review. We did have an issue with our new machinery that was purchased after Dragons' Den and some stock got through that shouldn't have been sent out. We are very sorry Please send us your order number and we will replace your whole order. Team Heavenly
Posted 4 years ago
I have sent you 3 email regarding my last lot of chocolate please get in touch
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Posted 4 years ago
Dear Mary We always aim to answer emails within 48 hours and can only apologise if yours have slipped through the net. We hope you are satisfied with the outcome of your recent interaction with our Customer Service Team. Tara and the Pure Heavenly Team
Posted 4 years ago
Chocolate isnt very flavourful. Has a weird grainy texture Tried the Silk,Orange,fruit & nut and hazelnut. Not a great alternative to real chocolate in my opinion. Strange aftertaste also
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Posted 4 years ago
Hi I'm sorry to hear this. If you'd like to contact us with your order number we can arrange for replacement bars to be sent out to you. Best wishes, Stephen and the Pure Heavenly Team
Posted 4 years ago
Firstly I am annoyed that no one has replied to both my emails,last one sent to Sonia@pureheavenly.com regarding wrong items and quantity sent. Secondly I have tried the fruit and nut that was ok just trying the mint and coconut barswhich I'm not keen on. I cannot comment on banana,coffee and strawberry bars because even though they were on my order I did NOT receive them, due to these factors and the cost of bars being at the higher end of the market for chocolate I will not be placing any future orders.
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Posted 4 years ago
Very expensive even as a specialist bar. The sale price of £2 95 is still high. Can't afford it frankly,
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Posted 4 years ago
Pure Heavenly Chocolate is rated 4.0 based on 746 reviews