Pure Lakes Reviews

Name: Pure Lakes
Address: Pure Lakes, 7 Bryers Fold, Far Sawrey, Ambleside, Ambleside
Rating: 4.94

4.9 Rating 2,154 Reviews

99 %

of reviewers recommend Pure Lakes

4.9

Based on 2,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Pure Lakes 5 star review on 20th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the scent of the Geranium & Ylang Ylang Keratin shampoo and the conditioner. I have not come across any other product that leaves my hair so soft and shiny as this. Have also bought it in the past for my granddaughters who also love it. So thought the smaller bottles would be an ideal Christnas stocking filler for them. Delivery time was once again very fast. Imagine my disappointment when I opened the package a week later to discover the contents were not what I was expecting but the Sweet Basil and Orange version! Too late to do anything about it; can only hope it is as good as their favourite. So this time ............... PRODUCT (based on past experience) 5* DELIVERY 5* QUALITY CONTROL 1* UPDATE: I reached out to Pure Lakes regarding the error in my order. Now just received a very courteous email from Jenny at Pure Lakes apologising for the mistake in the order and saying they were sending the correct products; to keep the ones sent in mistake as a token of their good will, and hoping my granddaughters liked the other product too. Fantastic customer service over this and totally unexpected. Well done Pure Lakes for good old-fashoned customer care which is sadly lacking so often these days.”

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Posted 3 days ago

“Excellent turnaround from Order completion to receipt of order. Customer service excellent.”

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Posted 6 days ago

“My wife’s favourite so perfect Christmas gift thank you”

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Posted 1 week ago

“I recently used Pure Lakes refill service, having saved several containers of Dry Skin Balm, Facial Wash and Sweet Basil and Orange hand wash, all products I would highly recommend. The service was very efficient I received products within a few days of ordering. Well done Pure Lakes continue doing what you do”

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Posted 1 week ago

“Gorgeous products and amazingly friendly and speedy service 🥰”

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Posted 1 week ago

“Great gift range for Christmas and birthdays and original perfume combinations. Skin care products are really good too.”

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Posted 1 week ago

“Always friendly and helpful. Amazing natural products.”

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Posted 1 week ago

“Used to live in Ambleside and loved your products. Now that i'm in Glasgow very happy to be able to buy online.”

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Posted 2 weeks ago

“Luxury products for a really good price. Bought shower gel for my wife who loves the fragrance. Highly recommended.”

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Posted 2 weeks ago

“Fantastic products / I’ve used face wash, cleanser , and moisturiser for many years . My skin is great and I’ve passed on recommendations to friends . Love to also try other products and like the hand wash and moisture cream .”

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Posted 2 weeks ago

“Wonderfully fragrant products. Easy to order and quick delivery”

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Posted 2 weeks ago

“Always good products and quick returns on recycle containers”

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Posted 2 weeks ago

“It’s the second time I have bought chamomile and lavender oil. It’s so soothing with a nice smell. Totally recommended.”

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Posted 2 weeks ago

“Absolutely delighted with my handwash, hand balm, soap, eye gel, moisturiser and foot cream. Each and every product is excellent and smells gorgeous. Applying each of these items is a sensory experience from the gorgeous scent to the consistency of the creams and gels. I have been using these products for over a year now and each of the products has improved my texture enormously. Well done to you and your team for a fantastic customer service.”

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Posted 2 weeks ago

“I adore the fragrances in your products”

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Posted 2 weeks ago

“Lovely products. Ideal as a present due to the quality and smell of the product. Will continue to buy Pure Lakes products.”

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Posted 2 weeks ago

“Beautiful hand creams leave your hands feeling so soft”

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Posted 3 weeks ago

“Have purchased some products as a Christmas Gift. I use the muscle rub, which I find soothing and pleasant to use. Their service is good and products rather special.”

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Posted 3 weeks ago

“Excellent customer service and products are fantastic. Rose face oil and moisturiser are very emolient and absorb beautifully into the skin leaving it soft and nourished.”

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Posted 4 weeks ago

“A lovely personal service and very fast delivery. Will certainly recommend your beautiful products although their perfume and gentleness speak for themselves.”

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Posted 1 month ago

Pure Lakes is rated 4.9 based on 2,154 reviews