Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 2,386 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 2 star review on 29th July 2025

Anonymous

Purple Parking 2 star review on 28th July 2025

Anonymous

Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On our return we were boarding the shuttle bus but were told that unless we have a ticket we can’t get in. I am a regular customer and this has never been the case. It was 1am and my wife and 2 kids were with me. It was suggested I look for my ticket or email or wait until the next bus. I finally found the enail after 5 mins waiting in the cold with my 2 kids standing outside delaying the bus. We boarded the bus and I found my ticket when arrived at the depot! Where is your customer service or common sense at this time of the morning!!!”

Helpful Report

Posted 3 months ago

“get constant emails asking for a review and you cant unsubscribe from them!”

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Posted 3 months ago

“Booked online put my reg in there system found my make and model and gave me the price. Paid for the parking got there at 6 in the morning to be told my vehicle was too big and I needed to pay another £120 to park there. So parking cost me £200. Would have been cheaper to park at the airport. Won’t be using them again”

Helpful Report

Posted 3 months ago

“There was no signage in either T2 or T4. There were no directions on the web site. Your locations were little trollies and we had to ask Heathrow Meet and Greet where you were. This was both on arrival at T4 and collection at T2. The whole experience was a stress we could have done without before and after a long flight. We are unlikely to use you again.”

Helpful Report

Posted 3 months ago

“Had to wait an hour for return of car. Having been told 20 minutes due to heavy traffic. Poor service on collection of car, poor staff attitude not the same level of service as previous occasions.”

Helpful Report

Posted 3 months ago

“I have no idea where our vehicle was parked during the two weeks we were away, but we came back to it covered in filth and bird mess. Disgusting.”

Purple Parking 1 star review on 14th April 2025

Helpful Report

Posted 3 months ago

“Office staff were great, however on return my car had been parked & recorded in the wrong location. Had to walk around in the freezing cold at midnight, trying to find where my car was as the person who returned it to the meet & greet area had written the wrong location. Wife & young child were not amused!”

Helpful Report

Posted 3 months ago

“when I entered my email the site gave me my reg because I have used them before. I made my booking quickly as I was confident with them. However when I got to the carpark I was charged an extra £25 per day because I have a small van and in the words of one of the guys behind the counter ''just charge it to the job'' Sadly will not be using them again”

Helpful Report

Posted 3 months ago

“Dent in my passenger side wing”

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Posted 3 months ago

“The labeling wasn’t clear on what floor to go to so I went to floor one where it said meet and greet and I got charged 19.50 for going to the wrong floor, the guys on the desk were rude - I will not be using again”

Helpful Report

Posted 3 months ago

“I have parked there twice before... No problems with my vehicle. This time got told my peugeot was a commercial vehicle.. it's not a van, it's a people carrier.. my road tax and insurance is Not commercial.. Manager wouldn't have it and was hiding in the back of the office and wouldn't come out. Got charge an extra £70 The car is an ex mobility car that I bought off mobility and I am disabled. Warning , if you are disabled , this company discriminates against you!!!..”

Helpful Report

Posted 3 months ago

“Booked online, put in my number plate and paid the bill. Only to then be charged a additional cost because my family car is a 'van'. £25 per day because it is a 'van'. Still fits in a reg parking space next to other cars. Why was this not put on the original bill, given that I entered the reg of the car when booking. What a con to pull this at the last minute when you are on your way to holiday and have no other option.”

Helpful Report

Posted 3 months ago

“I am very unhappy I was charge another £30 when I arrived on the parking place.”

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Posted 3 months ago

“Due to the Heathrow closure we were unable to use our booking but I’m so disappointed with the complete unwillingness to refund my money or let me use the booking on a later date”

Helpful Report

Posted 4 months ago

“I followed the instructions calling once through customs, but was over an hour before the wheelchair accessible minibus arrived for me. This is unacceptable, I watched 4 normal minibuses pick others up . This was complete discrimination. I want a refund.”

Helpful Report

Posted 4 months ago

“Insurance cover for late return is a con and clearly Purple Parking are con artists I will not be using this service again”

Helpful Report

Posted 4 months ago

“Called as instructed after collecting baggage It then took 1hour for our car to be delivered Was told firstly that the operator had taken down the wrong details even though he know my name and then the driver had taken the car to the wrong terminal It then took 25 minutes to get from the north terminal to the south We could have taken the train and got there in 2”

Helpful Report

Posted 4 months ago

“Staff are friendly, but car was returned damaged. I failed to notice the damage upon collecting the car from their underground car park, however they refuse to check cctv footage or to even investigate the matter, which can be easily be resolved. If your into giving your car a full MOT and inspection after you land from your holiday, this is the one for you. For those that expect to pay for their car to be professionally looked after however, so they can collect their car and be on their way… I would swerve this company at all costs!!”

Helpful Report

Posted 4 months ago

“I had to pay an extra £20 for a day over due to the Heathrow closing which is fine but couldn’t be given a receipt as I paid in cash but was promised it would be e mailed which is wasn’t. So can’t claim the money back from my insurance”

Helpful Report

Posted 4 months ago

“Had issue with booking dates changing after paying and no way of amending. Company wouldn’t refund out amend, so had to pay again. Won’t be using them again. Parking for serving booking was okay but service road was being resurfaced, which we were not informed of and meant delay in getting out.”

Helpful Report

Posted 4 months ago

Purple Parking is rated 4.5 based on 2,386 reviews