Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 1,907 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,907 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 13th May 2025

J. Carlos

Purple Parking 2 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong, First, booking on line, there is no mention of extra price for a 4x4, until you turn up. That's pretty poor. I must admit, I've used you twice and both experiences have been bad. I don't think there will be a third time lucky.”

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Posted 2 months ago

“Staff stole my phone charge cable.”

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Posted 2 months ago

“AVOID AVOID AVOID!!!!! *MBW Parking Services* Would give no stars if this was an option. We used the meet and greet service from Terminal 5 at London Heathrow airport. Booked through Purple Parking, MBW Parking Services’ so called ‘secure compound’ have a rodent infestation & left our car window/door open so the back leather seat got chewed by said rodents, leaving hundreds of pounds worth of damage. They claim this is an act of god, which is clearly nonsense and deny any negligence thus refusing to compensate for the damage. Correspondence with Gursh upon reporting the matter was met with rudeness, passive aggressive comments and defensiveness. No apology given, nor accountability or empathy. Will never use this company again.”

Purple Parking 1 star review on 10th March 2025

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Posted 2 months ago

“Items taken from car. It’s noted as not being the companies responsibility, however the choice of staff you hire is.”

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Posted 3 months ago

“You lost my car an took 25 minutes to find it. Your staff were unhelpful, didn't care and I received no apology.”

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Posted 3 months ago

“When booking online the website specifically stated that we would keep our keys, upon arriving to the car park this was not the case, had i had known i would have booked regular long stay parking, and the fact that I had a flight to catch i did not have time to argue this or arrange alternatives so was forced to leave my keys with the staff, no member of staff is willing to walk around the car with you at drop to inspect any damages at drop off and pick up so had my car been damaged it would have been hear say, more hassle than it's worth for only a £6 saving from the airports own parking”

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Posted 3 months ago

“I had no problems in the past ,but when I got into my car at 00.20 it stunk of smoke and my radio station had been all changed , so makes me think the person that moved had been in the car a lot longer than I by anticipated , I don’t smoke so you can see how livid I was”

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Posted 3 months ago

“Someone broke in to our van”

Purple Parking 1 star review on 16th February 2025

Helpful Report

Posted 3 months ago

“As part of the booking process you need to provide the vehicle registration number which confirms the vehicle make and model. No where is it made clear that larger vehicles like pickups will cost more. My booking cost £38. When I parked I was approached by a member of staff informing me that my vehicle is too big and it needs to be moved by them at an additional cost of £20-odd, to another area, a few meters away. The additional cost for 5 days was a whopping £150 extra! Almost 5x the original cost. The vehicle is not 5x larger than a small car! At this point there is no option but to pay or miss a flight. When I returned to collect my vehicle it was parked in the same fkn parking area that I was initially forced to leave! Contacting their customer help was also pointless. Absolute thieves.”

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Posted 3 months ago

“Horrible unjustified long wait at Gatwick pick up point, although it was Monday almost a dead quite day in February, we ended up waiting 50 minutes in the freez cold till the shuttle arrived! Another unsurprised failure in the whole system on this country”

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Posted 3 months ago

“The booking system wasn't clear thought I'd made a mistake when I hadn't tried to start again ... got refund and booked again .. then email said 10.00 of refund was to be voucher for future purchase ... very petty will never use again”

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Posted 3 months ago

“The service, the staff, the bus driver and the experience were all good. However, the extra £60 we had to pay on arrival for our outbound flight for our ‘commercial vehicle’ which is a pick-up truck was a surprise. There was no mention of the extra cost when I was booking online. The extra should have been highlighted up front online – and not only in the terms and conditions (as was pointed out at reception). Furthermore the categorisation of a pick-up truck as a commercial vehicle was unexpected, I have not had to pay extra in other parking facilities at Gatwick.”

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Posted 3 months ago

“I got charged for additional parking time £6.00 as cases took extra time to come through.”

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Posted 4 months ago

“DIDNT KNOW I HAD MADE THE BOOKING DID FINISH THE BOOKING”

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Posted 4 months ago

“Driver was speeding and was driving dangerously. I felt very unsafe.”

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Posted 4 months ago

“Never got to use the parking due to cancelled flight, contacted actual company proving parking who said contact you , which I did and heard nothing back. Will only use company direct in future.”

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Posted 4 months ago

“I overpaid my stay a lot. I was late 24 h and basically they charge me 200£!!! overtop. Maybe there is some way to get the refund 🤔”

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Posted 4 months ago

“On wab say we come take car on passenger drop off . And bringing a car back to you when you come back to pick , passenger but stop being so rude and they didn’t do this one”

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Posted 4 months ago

“Extra charger for a small van it small compared half of cars in that day on this car park”

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Posted 4 months ago

“Our flight was delayed I payed the extra just incase we did get delayed and we did Get to the parking to pick car up had to pay £86 for the delay of 5 hours over stay then to be told can take upto 14 days to claim back But want a load of proof first won’t is this company again”

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Posted 4 months ago

Purple Parking is rated 4.5 based on 1,907 reviews