Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,740 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 7th September 2025

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Purple Parking 2 star review on 2nd September 2025

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Purple Parking 2 star review on 23rd June 2025

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Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found booking for booking check in at 03:00 easy, but when I turned up don't open until 03:30 and first bus 04:00 my flight departure at 06:10 not good, booking my return again easy flight arrival 22:45 but last bus pick up time 23:40 very close good job the pick up bus running late just got on it, it would be helpful to this info on website when booking times on the system”

Helpful Report

Posted 4 hours ago

“Good service. Except bus driver drove like he was in a race and pulled away rapidly before we could even sit down. Ended up hurting myself on the seat frame as I fell. Not impressed.”

Helpful Report

Posted 4 hours ago

“Drop off and pick up process was quick and easy, both members of staff very polite and professional. However the buses were a nightmare, one bus dropping off and picking up people from all terminals which was already rammed at the parking. This meant everyone having to get off the bus to let those at the back who wanted to get off out, then everyone had to again get back onto the bus at every terminal, while picking up return passengers. This could easily be fixed by having one bus for picking up passengers, and one for dropping off passengers. Both bus drivers were rude and abrupt. I would have to think hard about whether I use the service again.”

Helpful Report

Posted 13 hours ago

“The booking in was straight forward and professional. However, collection was less so. After initial confusion we were given directions to the location of our car. It was in the correct bay number but the directions to that bay were way out. Not what you need on a cold wet night.”

Helpful Report

Posted 1 day ago

“Friendly staff at the car park and car ready on our return. Unfortunately, had to wait a long time for the bus on our return and when a bus did turn up, there wasn't enough room to fit everyone on so had to wait another 15 minutes. Not what you want at midnight!”

Helpful Report

Posted 3 days ago

“Meet and Greet at Stansted involved as much walking as parking in one of the green car park spaces. Had no problems, never have with Purple, but the meet and greet concept has kind of drifted away. Think I'll probably just park in one of the 'colour' car parks at Stansted next time.”

Helpful Report

Posted 3 days ago

“I parked in the main airport parking area. I've done this on a number of visits to Lpl before. On entry I was directed to zones E & F (I think). I've always assumed this was because earlier zones were full. I've done this before and have never seen any spaces on the way. This time I spotted a space close to the multistorey car park. This was very convenient, so parked in this space. On return, when trying to exit the car park, I was unsuccessful and called for assistance. I was told that I'd parked in the wrong zone and needed to pay a surcharge of £20. Whilst I accept that I didn't park in the zones indicated, there wasn't any information to suggest that a surcharge was payable for parking elsewhere - in the same car park. I had seen, on previous visits, a separate segregated zone adjacent to the terminal, which I took to be a premium option. My parking confirmation, on 3/8/25 at 18.28, ref-JRHJPS made no mention of any surcharge for parking in, what appeared to be, an open zoned car park. Needless to say this soured my experience of parking through Purple Parking. I'll be looking at offsite parking, with transport to and from the airport, on future holidays with Jet2.”

Helpful Report

Posted 4 days ago

“Not happy there was confusion on arrival and had to wait to park worried that we would miss the flight. The attendant was rude and abrupt due to being busy and not enough staff. On return my car was parked in an ackward place and additional mileage clocked???? The bus took ages to get to south terminal two were full up and third almost didn’t take people waiting!!! I’m not pleased with the service and will seriously consider if I will park again with purple parking.”

Helpful Report

Posted 1 week ago

“Machine not working to check us in on arrival, even colleague machine not working. Apparently short staffed on pick up when we got home, waiting for drivers, waited around 30 mins in the rain for my car to arrive. Normally great service, bit disappointing this time”

Helpful Report

Posted 2 weeks ago

“It is difficult to get anything wrong with a product that requires so little by way of a service. Please stop calling this a “Meet and Greet” service it is nothing of the sort. It is a basic drop and go function with no frills attached.”

Helpful Report

Posted 2 weeks ago

“Parking service was, OK, but the car was returned filthy. Like it had been stored on a building site.”

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Posted 2 weeks ago

“The parking itself was fine at Liverpool , did what they said they would. The check in was simple and the gentleman took my keys no issues. When I collected my car a different gentleman addressed me as mate and I had no idea who he was talking to as there was a qué of people. He then decided to tell me off for leaving my house keys on the keys ( fyi they were not my house keys ) and said I should have read the information on the front desk that nobody mentioned when I checked in. Nor could I see said information as there was paperwork everywhere. He also seemed to have a go another customer for the time of collection changing .it was 3am I'm in pain on crutches the last thing I need is you having a go. If you hate you're job that much get a new one. There is no need for the attitude”

Helpful Report

Posted 2 weeks ago

“Decent but not great. Could really do with additional busses as a good 20 min wait for bus on return to T5”

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Posted 4 weeks ago

“Always late ! Used twice late twice let’s see if it’s 3rd time lucky”

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Posted 4 weeks ago

“They provided a parking space that was easy to find. But we also booked an overnight stay in the Premier Inn at the end of our holiday and we were surprised and disappointed to find that we had to pay £25 to park at the hotel that night (despite being told it would cost only £15). We’d like a refund of £20 but apparently no one is able to help us.”

Helpful Report

Posted 1 month ago

“We have used purple parking several times before and all has been excellent,however this time when I came to pick my car up,they said it was in a certain place,so I went to find it and it wasn't there,went back in and they insisted it was there,it wasn't ,they came out to find it and obviously it wasn't there,turns out it was in a completely different place,they claimed the person who had brought my out didn't know their alphabet,got it in the end,however it was another 30 mins on my day when I just wanted to get home.”

Helpful Report

Posted 1 month ago

“The App is easy to use and its easy to find the appropriate car park / airport. You can pre-bolk on line up to five fays in advance so mo extra time being booked in on arrival. A liitle confusing finding entrance due to extensive road works ( the app advised about the road works so gave ourselves a little extra time) Facility was secure, well marked and once car parked in area advised by reception staff you keep your own car keys. Transfer was literally 5 minutes to the airport, bus driver courteous and polite and reminded us to keep our ticket for the return bus journey and advised which bus stop to use. Return buses were frequent and clearly labelled by the colour of the bus ticket Excellent service, competitively priced , would definately use again. Thank you Purple Parking . Getting a bus from”

Helpful Report

Posted 1 month ago

“Parking is safe The down side after being on plane for 14 hours you get picked up at terminal 2 and have to go round all the other terminals before heading back Should have bus service for terminal 2-3 and another for terminal 5”

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Posted 1 month ago

“Found it incredibly hard to find/ understand where I was supposed to park. Although it stated NCP ,upon seeing charges at the car park and no mention of purple. We got lost couldn’t find a phone number. Eventually we got through and was guided to the car park . Would I use purple again yes we would but double check before hand where the car park was.”

Helpful Report

Posted 1 month ago

“Drop off at Gatwick South was quick and easy but when we returned I called to let them know we had our bags and were heading to the car park. We then waited half an hour for our car which was only brought then because I asked to check on it. Apparently 'they' had forgotten to bring it to us. Mistakes happen I guess, it wasn't the best first time of using the service but it wouldn't put me off using them again.”

Helpful Report

Posted 1 month ago

Purple Parking is rated 4.5 based on 2,740 reviews