Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 2,374 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 2 star review on 29th July 2025

Anonymous

Purple Parking 2 star review on 28th July 2025

Anonymous

Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drop off at Gatwick South was quick and easy but when we returned I called to let them know we had our bags and were heading to the car park. We then waited half an hour for our car which was only brought then because I asked to check on it. Apparently 'they' had forgotten to bring it to us. Mistakes happen I guess, it wasn't the best first time of using the service but it wouldn't put me off using them again.”

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Posted 3 days ago

“Easy and convenient, but when I picked up my car it was unlocked in the car park.”

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Posted 1 week ago

“Parking made easy. Easy to drop off and collect. Our car must have been parked under a tree for 10 days as cost us £20 to get the bonnet and windscreen cleaned due to tree sap”

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Posted 2 weeks ago

“It all went swimmingly until EasyJet cancelled My return flight so I knew I would incur a £20 late pick-up charge. I paid it and went to My car. Now I know that when I get in the car it will always have been left in gear. So I started the engine and engaged the clutch, came out of gear and to My surprise the car started moving forward towards a perimeter fence as there was an incline. I realised immediately that the handbrake incredulously had not been engaged the night before. I reported this to the front-desk and received an apology plus the comment that "there could have been a nasty accident" That is certainly an understatement ! My car could have hit the fence causing front damage and I would then have been stranded probably for hours 180 miles from My home having to make rescue and repair arrangements. So Purple Parking on this occasion did not make me happy in any way. I was just glad to leave the site with My car intact. That is not to say that I will not be using them again as I have never had a problem like this before in the numerous bookings that I have made.”

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Posted 3 weeks ago

“Close to the airport, but no reassuring signs that it actually IS Purple Parking and was a bit "put out" with a guy sat in a car and stopping me to check me in...it all,frankly, looked very dodgy! We waited for over 30 minutes for a bus at Stand G for the return, and then, only a small minibus showed up leaving many frustrated people behind. The driver look flustered and out of his depth, and less than 5 minutes later we were back at the Car Park. The whole outfit seems very ramshackle and dubious, and having been sold as "premium" parking I didn't feel like I was getting a premium service”

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Posted 3 weeks ago

“Very efficient but car exterior filthy on collection”

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Posted 3 weeks ago

“Very difficult to find vacant parking space in car park 3 Bournemouth”

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Posted 3 weeks ago

“The drop off and collection was quick and efficient. I was disappointed when my car was returned as it was absolutely filthy and the windows were very dirty and smeared.”

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Posted 1 month ago

“My car was ready when I landed no waiting around, however it had been parked under a tree for the week it was covered in Bird Poo and sticky stuff from the tree , my windscreen wouldn’t even clear”

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Posted 1 month ago

“Getting our car back.in.one piece albeit somewhat late”

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Posted 1 month ago

“Got lost as no signs to see where to go. Took 45 mins to find. But all good apart from this. Please put more sign directions up...”

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Posted 1 month ago

“All fine until return trip when driver ignored us and drove off with an empty van adding 20 mins to our journey.”

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Posted 1 month ago

“Excellent on arrival for flight. Not so good on return. Bus stop for pickup (17) is incorrectly marked.”

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Posted 1 month ago

“Purple Parking did not make me happy. The car park was alomost full, with several cars cruising and looking for a space, in fact for ten minutes we thought it was full, then thankfully fould a space. During this time we realised that Purple Parking do not provide an obvious helpline.”

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Posted 1 month ago

“No problem finding driver on arrival only problem we changed hotels and tried to contact on the telephone numbers supplied to change our pick but all the numbers were not in use.”

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Posted 1 month ago

“Polite and helpful service but the car was covered in birds mess and twigs and leaves as if it had been parked under a tree somewhere”

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Posted 1 month ago

“Pick up was good easy and within good time, however on arrival back to UK waited over an hour for bus back to carpark.”

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Posted 1 month ago

“I have used PP lots over the last few years and have never had an issue. This time we arrived at the barriers and saw that there were signs saying that my type of vehicle (9 seater) wasn't classed as a commercial vehicle even tho we have it because we have a large family. Upon dropping off the keys I was informed that the car would not be insured under the parking insurance because they considered my vehicle to be a commercial vehicle so I would have to pay an additional £25 per day for it to be covered under the insurance. Firstly I have used PP previously with this vehicle and havent had an issue. Secondly, when booking this was not raised on the form when giving details. It's incredibly inconvenient to begin your holiday to be out of pocket by an additional £225 on top of the £160 already paid for parking. Upon returning my car was parked under a tree which was dropping sap and leaves. My car was sticky and I had trouble clearing the windows to be able to see while driving. I won't be using PP again unfortunately considering they have been so helpful and provided an excellent service in the past”

Helpful Report

Posted 1 month ago

“Was pretty good - only complaint was the bus on the return journey didn’t seem to run to schedule so would suggest keeping to the proposed timing.”

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Posted 1 month ago

“Car was returned in same condition as left. I will not use again - the official Heathrow parking is more expensive but way less hassle, and you know exactly where your vehicle will be during your trip away.”

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Posted 2 months ago

Purple Parking is rated 4.5 based on 2,374 reviews